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Recent guest reviews

Hidden from busy street but convenient. It’s peaceful and zen environment

We booked the room for 3 people 1 adult, 16 yrs old, 12 yrs old and paid for breakfast as well. When we checked in, we were told that the breakfast fees collected were for only 2 adults and need to pay for 1 child. There was no indication on the reservation page or on the confirmation that we needed to pay for 1 child at check-in. It would have been better there if was a note at the reservation page that child’s breakfast fee will be collected at check-in as cost is one of the factors we consider to decide whether to have a breakfast at facility or not. To be fair, the breakfast itself was excellent. It worth the price but it’s not cheap, especially after paying more for a child. Hotel location was great, hotel staff were attentive and facility was super-clean. The big bath was very nice, too.

Excellent! I really enjoyed my stay. Staffs are very helpful and the breakfast buffet is superb! I will stay again if I visit Kyoto again.

Beautiful hotel but room has no views. The location is great and the entry sequence of a ryokan is very special.

Lovely small hotel within walking distance of the best of Kyoto's shopping and sightseeing destinations.

361 Rokkaku-cho, Rokkaku-sagaru Kyoto Kyoto

Hotel highlights

  • Walking distance to Nishiki Market
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Central Kyoto, Mitsui Garden Hotel Kyoto Shinmachi Bettei is within a mile (2 km) of popular sights such as Nijō Castle and Kawaramachi Street. The 129 rooms at this 3.5-star hotel include refrigerators, LCD TVs, and premium bedding.


Dining

Enjoy a leisurely bite to eat at 僧伽小野 京都新町別邸, the hotel's onsite restaurant. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

42-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators and safes are other standard amenities.


Property features

Built in 2014, the brand new Mitsui Garden Hotel Kyoto Shinmachi Bettei features free WiFi in public areas, laundry facilities, and a vending machine. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a garden and a water dispenser.

Room options

Deluxe Twin Room, Non Smoking

2 Twin Beds | Sleeps 4

Superior Triple Room, Non Smoking

3 Twin Beds | Sleeps 5

Superior Twin Room, Non Smoking

2 Twin Beds | Sleeps 4

Moderate Queen Room, Non Smoking

1 Double Bed | Sleeps 3

Guest reviews for Mitsui Garden Hotel Kyoto Shinmachi Bettei

Everyone (4) Family (3)
5
Family

Hidden from busy street but convenient. It’s peaceful and zen environment

By on Jun 22, 2023

Review comment responded on Jun 24, 2023

Thank you very much for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are delighted that you enjoyed staying with us and hope you enjoyed looking at some traditional houses "machiya" around our hotel.We will continue to strive to further improve our service. We are looking forward to seeing you again.

5
Everyone

By on Apr 22, 2023

Review comment responded on May 12, 2023

Thank you very much for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are delighted that you enjoyed staying with us.We will continue to strive to further improve our service. We are looking forward to seeing you again.Mitsui Garden Hotel Kyoto Shinmachi Bettei

5
Everyone

By on Feb 26, 2023

Review comment responded on Mar 19, 2023

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent visit in Kyoto. Thank you for high rating to our hotel. We will continue our efforts to give guests more pleasant stay. Again thank you for taking your time to post your assessment. We look forward to welcoming you again in the near future. Mitsui Garden Hotel Kyoto Shinmachi betteiFront Office Manager

4
Family

We booked the room for 3 people 1 adult, 16 yrs old, 12 yrs old and paid for breakfast as well. When we checked in, we were told that the breakfast fees collected were for only 2 adults and need to pay for 1 child. There was no indication on the reservation page or on the confirmation that we needed to pay for 1 child at check-in. It would have been better there if was a note at the reservation page that child’s breakfast fee will be collected at check-in as cost is one of the factors we consider to decide whether to have a breakfast at facility or not. To be fair, the breakfast itself was excellent. It worth the price but it’s not cheap, especially after paying more for a child. Hotel location was great, hotel staff were attentive and facility was super-clean. The big bath was very nice, too.

By on Jul 25, 2022

Review comment responded on Jul 25, 2022

Thank you for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei. We are very pleased to receive compliments on the breakfast content, hotel staff and facilities. However, we apologize for any inconvenience caused by the breakfast display. Please note that there will be an additional charge for breakfast for children under the age of 13 in "Important Matters", "Accommodation". We apologize for the incomprehensible display. We will strive to improve based on customer feedback. We look forward to seeing you again.

5
Family

Excellent! I really enjoyed my stay. Staffs are very helpful and the breakfast buffet is superb! I will stay again if I visit Kyoto again.

By on Feb 1, 2020

Review comment responded on Feb 1, 2020

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment. We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. Also, we are very glad to hear that you liked our breakfast. As one of the biggest attractive points of our breakfast, we serve various kinds of Kyoto traditional dishes with plenty of fresh vegetables and ingredients from local farm by buffet style. Although some of our guests from overseas might feel their taste unaccustomed, we are really pleased to hear that you could enjoy it. Again, your comment is highly appreciated. We are looking forward to welcoming you back again on your future trip to Kyoto.

5
Everyone

Beautiful hotel but room has no views. The location is great and the entry sequence of a ryokan is very special.

By on Aug 20, 2019

Review comment responded on Aug 21, 2019

Thank you for having stayed at our hotel and taking your time to write down your comments. We are glad to hear that you liked our hotel's design and the location. As you know, our hotel is located at the old street where we can still feel the traditional atmosphere, but yet we are still close to the public transports and shopping area. Then, we offer a new kind of style of hotel with an elegance that evokes the image of a traditional "Machiya" twonhouses surrounding historical houses. The building is pretty new and a mixture of modernity and tradition. However, we are sorry to hear that the room was nor met your expectation. Since our hotel is located in residential area, the windows in some types of room cannot be opened for our guests’ and neighbors’ security. Although the window is frosted, these rooms can still get gentle light when you open the window shade. We would suggest staying in the room with openable window such as Deluxe Twin or Superior Twin for your next stay with us so that you could enjoy traditional street scenery from the room. Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon. Front Office Manager

5
Everyone

Lovely small hotel within walking distance of the best of Kyoto's shopping and sightseeing destinations.

By , from Prescott, AZ on Nov 13, 2018

Review comment responded on Nov 13, 2018

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment. It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a small historical street called Shinmachi, and that makes our guests feel a special atmosphere that you can only feel in certain area in Kyoto. Thank you very much again for your time providing us your feedback which is very important to all of us. We are looking forward to welcoming you again on your future trip to Kyoto. Front Office Manager

Mitsui Garden Hotel Kyoto Shinmachi Bettei

361 Rokkaku-cho, Rokkaku-sagaru, Kyoto, Kyoto 604-8212
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