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Recent guest reviews

Excellent! I really enjoyed my stay. Staffs are very helpful and the breakfast buffet is superb! I will stay again if I visit Kyoto again.

Beautiful hotel but room has no views. The location is great and the entry sequence of a ryokan is very special.

Lovely small hotel within walking distance of the best of Kyoto's shopping and sightseeing destinations.

おもてなしがすごい。 I will choose this hotel again if I have travel plan to Kyoto.

My wife and I had a great time with our almost-two year old at this hotel. He loved going to the spa at night and all of the friendly staff. They had a great little-kid package for him when he arrived. The hotel is located very close to several main bus stops as well as subway stations. We used the bus system to see many kyoto sights, and the front desk sold one-day bus passes, which was also very convenient. The rooms are very beautiful. They are, however, quite small and the beds are harder than what we're used to. The bed size was big enough for the three of us.

Family loved the spa, especially after walking through the beautiful and historic streets of Kyoto.

Large modern room with comfy beds. Breakfast buffet was great in the morning Location was good for walking around & bus routes. At night the Hana bath was refreshing. This was perfect for our mother & daughter trip. (66 & 41)

Absolutely wonderful staff and very clean hotel in general. While the room size was what I expected to be (fairly small) I did not expect to have a constant smell of sewer in the bathroom. I didn't complain about it as I just dealt with it. Lastly, the lack of an actual window had a big impact on my sleep, or maybe it was the type of pillow that I couldn't adjust to. Either way, the room was not that comfortable. Otherwise a lovely experience.

The wifi did not work most of the time during my stay.

The renovated interior is comfortable with a peaceful little garden next to the lobby. I really like the traditional exterior and the atmosphere of the old street where the hotel locates. The staff is extremely hospitable and helpful.

This hotel is great! I found it to be bigger than the average Japanese hotel room (don't expect USA big rooms here though). The staff is quite helpful. The room was clean. It isn't really close to anything, but nothing that waking up 15 minutes earlier can't help ;)

361 Rokkaku-cho, Rokkaku-sagaru Kyoto Kyoto

Hotel highlights

  • Walking distance to Shijo Omiya and Nishiki Market
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Central Kyoto, Mitsui Garden Hotel Kyoto Shinmachi Bettei is within a 5-minute walk of Shijo Omiya and within 15 minutes of other popular attractions like Nishiki Market. The 129 rooms at this 3.5-star hotel include refrigerators, LED TVs, and premium bedding.


Dining

Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM. This hotel has a restaurant where you can enjoy a bite to eat.


Rooms

All 129 air-conditioned rooms provide refrigerators, free bottled water, and safes. LED TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries.


Property features

Built in 2014, the brand new Mitsui Garden Hotel Kyoto Shinmachi Bettei features free WiFi in public areas, laundry facilities, and a garden. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. This hotel also has a water dispenser.

Room options

Deluxe Twin Room, Non Smoking

2 Twin Beds | Sleeps 4

Superior Triple Room, Non Smoking

3 Twin Beds | Sleeps 5

Superior Twin Room, Non Smoking

2 Twin Beds | Sleeps 4

Superior Double Room, Non Smoking

1 Double Bed | Sleeps 3

Guest reviews for Mitsui Garden Hotel Kyoto Shinmachi Bettei

Everyone (10) Family (1)
5
Family

Excellent! I really enjoyed my stay. Staffs are very helpful and the breakfast buffet is superb! I will stay again if I visit Kyoto again.

By on Feb 1, 2020

Review comment responded on Feb 1, 2020

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment. We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. Also, we are very glad to hear that you liked our breakfast. As one of the biggest attractive points of our breakfast, we serve various kinds of Kyoto traditional dishes with plenty of fresh vegetables and ingredients from local farm by buffet style. Although some of our guests from overseas might feel their taste unaccustomed, we are really pleased to hear that you could enjoy it. Again, your comment is highly appreciated. We are looking forward to welcoming you back again on your future trip to Kyoto.

5
Everyone

Beautiful hotel but room has no views. The location is great and the entry sequence of a ryokan is very special.

By on Aug 20, 2019

Review comment responded on Aug 21, 2019

Thank you for having stayed at our hotel and taking your time to write down your comments. We are glad to hear that you liked our hotel's design and the location. As you know, our hotel is located at the old street where we can still feel the traditional atmosphere, but yet we are still close to the public transports and shopping area. Then, we offer a new kind of style of hotel with an elegance that evokes the image of a traditional "Machiya" twonhouses surrounding historical houses. The building is pretty new and a mixture of modernity and tradition. However, we are sorry to hear that the room was nor met your expectation. Since our hotel is located in residential area, the windows in some types of room cannot be opened for our guests’ and neighbors’ security. Although the window is frosted, these rooms can still get gentle light when you open the window shade. We would suggest staying in the room with openable window such as Deluxe Twin or Superior Twin for your next stay with us so that you could enjoy traditional street scenery from the room. Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon. Front Office Manager

5
Everyone

Lovely small hotel within walking distance of the best of Kyoto's shopping and sightseeing destinations.

By , from Prescott, AZ on Nov 13, 2018

Review comment responded on Nov 13, 2018

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment. It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a small historical street called Shinmachi, and that makes our guests feel a special atmosphere that you can only feel in certain area in Kyoto. Thank you very much again for your time providing us your feedback which is very important to all of us. We are looking forward to welcoming you again on your future trip to Kyoto. Front Office Manager

5
Everyone

おもてなしがすごい。 I will choose this hotel again if I have travel plan to Kyoto.

By on Jan 11, 2018

Review comment responded on May 1, 2018

この度は三井ガーデンホテル京都新町 別邸にご宿泊いただきまして誠にありがとうございます。 快適にお過ごしいただけたとのこと大変嬉しく存じます。 次回以降も快適なご滞在を提供できるようスタッフ一同サービス向上に努めてまいります。 またのお越しを心よりお待ち申し上げております。

5

great hotel in the middle of a shopping area

Everyone

My wife and I had a great time with our almost-two year old at this hotel. He loved going to the spa at night and all of the friendly staff. They had a great little-kid package for him when he arrived. The hotel is located very close to several main bus stops as well as subway stations. We used the bus system to see many kyoto sights, and the front desk sold one-day bus passes, which was also very convenient. The rooms are very beautiful. They are, however, quite small and the beds are harder than what we're used to. The bed size was big enough for the three of us.

By , from Utah on Oct 22, 2017

Review comment responded on Nov 19, 2017

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei with your wife and littel lovely boy. We appreciate that you have taken the time to share your wonderful review. We are so pleased that your boy liked our public bath facility and our staff. (All of us did love him too.) The artificial carbonated spring water must have get him relaxed and took the fatigue away from long-time walking around Kyoto. However, we are sorry to hear that you have felt the size of the room was quite small. As you may know, Japanese style room is not that big compared to European Standards. With regard to our beds, we offer "Serta" of the U.S. hotel bed top share and a pocket coil in the mat becomes independent, and a spring fits it one by one and supports a body very kindly. However, we are very sorry for this inconvenience it might cause. Thank you so much again for taking your time to offer valuable opinion. We hope to welcome you all back again soon. Front Office Manager

5

perfect hotel to experience uniqueness of kyoto

Everyone

Family loved the spa, especially after walking through the beautiful and historic streets of Kyoto.

By , from Lebanon, PA on Jul 10, 2017

Review comment responded on Aug 30, 2017

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking the time to share your valuable comment with us. We are so pleased that you were satisfied with our public bath facility. Our public bath using artificial carbonated spring is highly rated. It would make you feel relaxed and heal your body got tired from walking for sightseeing all around Kyoto city. Thank you again for sharing your pleasing feedback with us. We are looking forward to welcoming you back again on your future trip to Kyoto.

5

great location & comfortable room

Everyone

Large modern room with comfy beds. Breakfast buffet was great in the morning Location was good for walking around & bus routes. At night the Hana bath was refreshing. This was perfect for our mother & daughter trip. (66 & 41)

By on Apr 18, 2017

Review comment responded on Apr 28, 2017

Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and your perfect rating to our hotel. We are delighted with that you were satisfied with the location and breakfast buffet of our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager

4

not quite what i expected

Everyone

Absolutely wonderful staff and very clean hotel in general. While the room size was what I expected to be (fairly small) I did not expect to have a constant smell of sewer in the bathroom. I didn't complain about it as I just dealt with it. Lastly, the lack of an actual window had a big impact on my sleep, or maybe it was the type of pillow that I couldn't adjust to. Either way, the room was not that comfortable. Otherwise a lovely experience.

By , from US on Mar 7, 2017

Review comment responded on Mar 10, 2017

Thank you for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your detailed feedback on your recent stay. We are so glad to hear that you were impressed with our staff services, hotel cleanness and our convenient location. As for our hotel concept, we offer a new kind of style of hotel with an elegance that evokes the image of a traditional “Machiya” townhouse and blend of modern facilities and Japanese traditional arts. With limited space, we continue offering more comfortable and clean place to our valuable guests. Regarding the location, as you mentioned, we have very convenient access to the public transportations such as bus, subway and trains. And also there are many restaurants and shopping area within walk, so you could enjoy these local attractions. On the other hand, we are so disappointed to hear that you were unsatisfied with the size and constructions of the room. Moreover, about the smell of sewer in the bathroom, we are terribly sorry to have made you uncomfortable during your stay. Actually, we clean plumbing at rooms regularly, although, our cleaning work was not enough and we are very sorry for this inconvenience. As for the pillows, we are also disappointed to hear that it didn’t reach to your satisfaction. Our hotel pillow has the different feel by each side (one side is hard and the other side is soft) and its inside is divided 5 unites. Depends on the unit there are some differences about the height. So guests can choice by their preference. Via guest feedback we can endeavor to provide our guests with more pleasant stay and we thank you for sharing your review. Thank you again and hope to welcome you back hear at the Mitsui Garden Hotel Kyoto Shinmachi Bettei in the near future. Front Office Manager

1

wifi did not work

Everyone

The wifi did not work most of the time during my stay.

By on Dec 28, 2016

Review comment responded on Jan 24, 2017

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei. We are sorry to hear that you are dissatisfied with our wifi condition during your stay. The accessability sometimes becomes week depends on the location or some external environment around our hotel. Kindly note that we have addressed your comment with the concerned department heads for future improvement. Rest assured that corrective action will be taken accordingly. Again, your comment is highly appreciated, and apology for your inconveniences. We are looking forward to your next visit to Kyoto. Front Office Manager

4

traditional look but modern hotel

Everyone

The renovated interior is comfortable with a peaceful little garden next to the lobby. I really like the traditional exterior and the atmosphere of the old street where the hotel locates. The staff is extremely hospitable and helpful.

By on Sep 15, 2016

Review comment responded on Apr 27, 2018

この度は三井ガーデンホテル京都新町 別邸にご宿泊いただきまして誠にありがとうございます。 快適にお過ごしいただけたとのこと大変嬉しく存じます。 次回以降も快適なご滞在を提供できるようスタッフ一同サービス向上に努めてまいります。 またのお越しを心よりお待ち申し上げております。

Mitsui Garden Hotel Kyoto Shinmachi Bettei

361 Rokkaku-cho, Rokkaku-sagaru, Kyoto, Kyoto 604-8212
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