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Mercure Krakow Stare Miasto (Old Town)

4.0 star property
Hotel with a restaurant, 5-minute walk to Kraków Barbican

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Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Minibar, in-room safe, desk, blackout drapes
Bar (on property)
Classic Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, blackout drapes
Restaurant
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Pawia 18 B, Kraków, 31154
  • Place, Kraków Barbican
    ‪3 min walk‬
  • Place, Main Market Square
    ‪9 min walk‬
  • Place, St. Mary's Basilica
    ‪11 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Privilege, Room, 1 Double Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(18 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Exterior

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(59 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Multiple Beds

Executive Suite, Multiple Beds | Minibar, in-room safe, desk, blackout drapes

Executive Suite, Multiple Beds

  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 Double Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Junior Suite With Double Bed And Sofa Bed

  • Sleeps 4

Executive Suite, Multiple Beds

  • Sleeps 2

Privilege Room With A Large Bed

  • Sleeps 2

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About the neighborhood

Kraków

Located in Kraków City Centre, Mercure Krakow Stare Miasto (Old Town) is within a 5-minute walk of Kraków Barbican and within 15 minutes of other popular attractions like Main Market Square. This 4-star hotel welcomes guests with 198 rooms and conveniences like free in-room WiFi, a gym, and a 24-hour business center.

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Kraków Barbican - 3 min walk - 0.2 miles
  • Main Market Square - 9 min walk - 0.5 miles
  • St. Mary's Basilica - 11 min walk - 0.6 miles
  • Cloth Hall - 11 min walk - 0.6 miles

Getting around

  • Kraków Główny Station - 9 min walk
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 11 min drive
  • John Paul II - Balice Airport (KRK) - 35 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Green Caffè Nero - ‬2 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

Hotel with a restaurant, 5-minute walk to Kraków Barbican
At Mercure Krakow Stare Miasto (Old Town), guests have access to a gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is PLN 120 per day, or you can take advantage of the airport shuttle (available 24 hours) for PLN 100 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Guests can expect free WiFi and 42-inch LCD TVs. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Lobby sitting area
PURO Krakow Stare Miasto
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 1,000 reviews
$91 nightly
The price is $98
Feb 26 - Feb 27
Total with taxes and fees
PURO Krakow Stare Miasto

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (PLN 120 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Shopping mall
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,229 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 90 per pet, per day
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-5:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

Are free cancellation options available at Mercure Krakow Stare Miasto (Old Town)?

Mercure Krakow Stare Miasto (Old Town) offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What's there to see near Mercure Krakow Stare Miasto (Old Town)?

This hotel is situated in Kraków City Centre, just steps from Royal Road and Galeria Krakówska, and within a short walk of Kraków Barbican. You'll also find Main Market Square and Wawel Castle within a short drive.

Is parking available on site at Mercure Krakow Stare Miasto (Old Town)?

Yes, parking is offered for PLN 120 per day. Electric car charging and bicycle parking are also available.

Does Mercure Krakow Stare Miasto (Old Town) include a casino at the property?

No, Mercure Krakow Stare Miasto (Old Town) doesn't have a casino.

Will I find an indoor pool at Mercure Krakow Stare Miasto (Old Town)?

No, there is no indoor pool at this hotel.

Is Mercure Krakow Stare Miasto (Old Town) good for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and wine release events.

Does Mercure Krakow Stare Miasto (Old Town) have a hot tub?

No, there isn't a spa tub at this hotel.

Does Mercure Krakow Stare Miasto (Old Town) feature a restaurant that includes a breakfast menu?

Yes, Mercure Krakow Stare Miasto (Old Town) serves buffet breakfast each morning for a surcharge from its restaurant.

Will Mercure Krakow Stare Miasto (Old Town) allow pets to stay for free?

Although they can't stay for free, pets are welcome at Mercure Krakow Stare Miasto (Old Town) for a fee of PLN 90 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Mercure Krakow Stare Miasto (Old Town)?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Mercure Krakow Stare Miasto (Old Town)?

The closest major airport to Mercure Krakow Stare Miasto (Old Town) is John Paul II - Balice Airport (KRK), which is 11.7 mi away (35 minutes by car).

Are there rooms with balconies at Mercure Krakow Stare Miasto (Old Town)?

No, there aren't any guestrooms with balconies at Mercure Krakow Stare Miasto (Old Town).

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 816 out of 1001 reviews
Rating 8 - Good. 154 out of 1001 reviews
Rating 6 - Okay. 21 out of 1001 reviews
Rating 4 - Poor. 5 out of 1001 reviews
Rating 2 - Terrible. 5 out of 1001 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

william

Stayed 1 night in Jan 2026

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely, clean and fresh. The reception on check in and check out were amazing and so helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heena

Stayed 2 nights in Aug 2025

10/10 Excellent

David

Traveled with partner
Liked: Amenities
Centrally located for the Old Town, rail and bus stations as well as the tram, the Hotel offers hoid service, modern clean rooms with great meal choices.
Stayed 3 nights in Oct 2025

10/10 Excellent

Paul, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, quality furnishings, excellent breakfast. Helpful staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't have the breakfast. Had one evening meal but there was only extremely expensive wines so we didn't return, shame really. Bed and bedding very comfortable. Maid was fantastic, we were in 427 and the room was always pristine when we returned. Shower was lovely and had a shelf in! (why do so many hotels not have a shelf in the shower?!) Hotel location was very good for us. We arrived by train and its a 6 minute walk. We went on two tours (Auschwitz and Salt mine)and the hotel was a default pick up point for them both. Close to Old town, bit further for castle and Jewish quarter.
Stayed 5 nights in Oct 2025

10/10 Excellent

Emily, Hancock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel that was charming and had nice amenities.
Stayed 1 night in Oct 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
It was so clean, staff we
Stayed 3 nights in Oct 2025

10/10 Excellent

Margery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff and the manager were very friendly and helpful. I appreciated their time to help me with my questions and advice.
Stayed 1 night in Oct 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was very short, as we had a very early train to catch (the hotel is across the street from the station). We were impressed. They gave us a room upgrade and the hotel was quite stylish. The only reason I am giving it 4 stars is the location wouldnt be my first preference when staying in Krakow and i didnt have enough time to check amenities, breakfast, etc.
Stayed 1 night in Sep 2025

8/10 Good

Anders

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is situated right across a large shopping mall and the Main station is at the back of the shopping mall.
Stayed 1 night in Sep 2025

10/10 Excellent

ARIELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were excellent! The front desk staff in particular went above and beyond assisting me in changing my room between a group tour and separate reservation, and then again when I extended my stay by one day. I would definitely stay here again when I return to Krakow.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a really good restaurant! Comfy beds, good location
Stayed 1 night in Sep 2025

10/10 Excellent

Oliver

Business traveler
Stayed 1 night in Aug 2025

10/10 Excellent

Piotr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay - everyone is very friendly and welcoming. Nice, clean rooms and a very tasty breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Anye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!!! 10/10

I booked a 4 night stay here based on the location and reviews and we had the best experience ever. Location was excellent as it is right across the street from a huge mall and the main train station (airport train coming in was under 20mins). Room was clean and modern, and the beds were firm and fresh. Bathroom was clean and the water pressure was great. Wifi worked very well. Not a lot of English channels on TV but we didn’t have much time for TV anyhow. The front desk staff were amazing; super friendly and helpful. When we checked out we were given a Polish pretzel as a souvenir. I will definitely stay here again and I highly recommend this hotel to anyone thinking of coming to Krakow. 10/10
Stayed 4 nights in Aug 2025

10/10 Excellent

Beth

Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. We were concerned about the noise being in such a busy area but it was not an issue. Staff was amazingly courteous & helpful. Transportation was excellent! Close to the main station, a mall & pick/up point for tours. Will definitely return!
Stayed 2 nights in Aug 2025

10/10 Excellent

SULAKSHANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

analyn

Stayed 1 night in Jul 2025

10/10 Excellent

Rani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, environment, Breakfast and many more .... This hotel is amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location!!!!!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

HALINA

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to center!!!
Stayed 1 night in Jul 2025

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