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Recent guest reviews

The age of the building is both a positive and negative. The only extremely minor issue we noticed was a roof leak in the hallway on our floor but it did not take away from the beauty of the hotel. It is located in the middle of the city and is walking distance to most things you would want to see. There is not a high enough rating for the staff. They are attentive and friendly. Excellent stay.

Our stay was off to a rough start, with water supply running out right after the check-in (it was a water mains fault we were told). But the staff and management more than rose to the occasion and the following days were event free and blissful. The place is historic and a point of pride in the city's collective memory and its heritage. The elegance that comes from that legacy as well as the modern amenities combine well in this hotel. From the accommodation, to the food to everything else, it was a truly memorable experience. Would highly recommend to others and would definitely return again when there is an opportunity.

It is a heritage hotel in kolkata, traditional and old fashioned but aristrocate. The price is little high as compared to similar hotels. Amenities are not that good like small refrigerator, no microven

Property is cleaned. Every staff I had encountered are very polite and helpful

Extremely pleasant staff went out of the way to help, loved the entire experience.

Amazing staff , courteous, efficient and always going out of their way to be helpful

Truly grand. Liked everything. Sent us on a bad tour, but made up for it with a complimentary private tour in a hotel car with complimentary cold water and cold towel.

A beautiful hotel in a crowded and hot city. A real oasis. Great servce and excellent food.

The Oberoi Grand in Kolkata (known to the local cab drivers are 'The Grand Hotel' -- mention 'Oberoi' and they seem to get very confused) is a fantastic property in Esplanade that puts you within walking distance of New Market, Park Street, the Victoria Memorial, and all the rest of the Kolkata chaos. However, it does this while maintaining itself as a an oasis in the mayhem -- once you step inside, you don't hear the noise from the street and the pool area is a mini paradise in the city. The rooms are historic but well appointed, with wifi and power points easily available. Breakfast is also phenomenal, and the buffet has such a spread of Indian and Continental options that you won't even need to eat lunch. Particularly amazing, however, is the staff, from Farzana at the front desk to Richard who is managing the show. Everyone from the security at the gate to the runners bringing your food is geared towards ensuring your luxuriously royal stay at the hotel. We have been returning every year for the past four years just to see them, and it has been worth the flight for every visit.

Room was good but no ironing board or iron. Breakfast had limited choices can be comparative with other 5 stars hotel. Bathroom needed up grading. customer service was ok , not outstanding or excellent.

From airport pick-up to airport drop-off, was a lovely experience. Reception (Aditya) was perfection, as was my time by the pool (in a palm tree lined courtyard). Food is good, rooms are spacious and nice, and the staff is very polite and accommodating.

Excellent hotel. Impeccable service. Highly recommend it.

What a wonderful first class hotel. The staff went out of their way to meet and exceed all expectations.

It is a very nice hotel for India. In this city a nice hotel is hard to come by. Some things are a little dated and the room smelled a little musty. The gym was nice though and the staff was great.

15 Jawaharlal Nehru Road Kolkata West Bengal

Hotel highlights

  • Free in-room WiFi
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Dharmatala, The Oberoi Grand, Kolkata is adjacent to Maidan and within a 5-minute walk of Metropolitan Building. This 209-room, 5-star hotel has 2 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy dining at Three sixty three, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. Full breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

Guests can expect wired Internet, free WiFi, and LCD TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Minibars, coffee makers, and free newspapers are also available.


Property features

Guests of The Oberoi Grand, Kolkata enjoy a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for INR 5000 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a steam room, WiFi in public areas, and a conference center.

Room options

Premier Room

1 King Bed | Sleeps 4

Luxury Room

1 King Bed | Sleeps 4

Premier Room, Balcony

1 King Bed | Sleeps 4

Luxury Suite

1 King Bed | Sleeps 4

Guest reviews for The Oberoi Grand, Kolkata

Everyone (8) Couples (3) Business (2) Family (1)
5
Partner Couples

The age of the building is both a positive and negative. The only extremely minor issue we noticed was a roof leak in the hallway on our floor but it did not take away from the beauty of the hotel. It is located in the middle of the city and is walking distance to most things you would want to see. There is not a high enough rating for the staff. They are attentive and friendly. Excellent stay.

By , from East Hampton on Sep 15, 2022

Review comment responded on Sep 20, 2022

Dear Guest, Thank you for choosing The Oberoi Grand Kolkata amongst so many other hotels in the city. It was such a pleasure to have you and Ms. Morgano stay with us. We appreciate the time taken to write this review and share your experience. Thank you for appreciating our people and the hotel, its central location, heritage grandeur and Victorian architecture. Indeed, the team undoubtedly is what makes our hotel and we are extremely happy that we could all contribute to your stay and make it memorable. I have shared your sentiments with my them. I am also truly sorry for the minor leakage in the guest floor corridor and the inconvenience caused to you and other guests. We have since identified the cause and addressed the leakage. We look forward to welcome you back and remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, Hotel Manager

5
Family with small children

Our stay was off to a rough start, with water supply running out right after the check-in (it was a water mains fault we were told). But the staff and management more than rose to the occasion and the following days were event free and blissful. The place is historic and a point of pride in the city's collective memory and its heritage. The elegance that comes from that legacy as well as the modern amenities combine well in this hotel. From the accommodation, to the food to everything else, it was a truly memorable experience. Would highly recommend to others and would definitely return again when there is an opportunity.

By , from Knoxville on Jun 2, 2022

Review comment responded on Jun 13, 2022

Dear Guest, Thank you for choosing The Oberoi Grand amongst so many luxury hotels in Kolkata. We appreciate the time taken to write this review and share your experience. We are truly sorry for the inconvenience caused to you due to the water pipeline breakdown. Thank you for your understanding. Indeed Oberoi Hotels and Resorts are synonymous the world over for their blend of service, luxury and quiet efficiency at the hands of well-trained staff and the team undoubtedly is what makes our hotel. We are extremely happy that despite the initial glitch, we could all contribute to your stay and make it memorable. Thank you for your generous appreciation for the team. All of us look forward to welcome you back to The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, Hotel Manager

5
Everyone

By on Apr 16, 2022

4
Everyone

It is a heritage hotel in kolkata, traditional and old fashioned but aristrocate. The price is little high as compared to similar hotels. Amenities are not that good like small refrigerator, no microven

By , from Sewaren on Apr 13, 2022

Review comment responded on Apr 14, 2022

Dear Guest, Thank you for choosing The Oberoi Grand. We appreciate the time taken to write this review and share your experience. Thank you for highlighting that you loved the heritage grandeur of the hotel and the warm personalized service - we deeply appreciate your sentiments and I have shared this with the team. I have also taken note of your feedback regarding our pricing being high. Whilst your feedback would help us benchmark our services, please allow me to reassure you that our pricing is in line with other luxury hotels of our repute in the city. With regards to your feedback on the minibar in the room, our minibars of international standard. Also whilst a micro oven is not a part of our standard room amenity, whenever we do have a guest request which is very seldom, we place the same in that particular guest room. I apologize for any inconvenience caused to you. We look forward to welcome you back and remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, Hotel Manager

5
Partner Couples

Property is cleaned. Every staff I had encountered are very polite and helpful

By on Apr 8, 2022

Review comment responded on Apr 8, 2022

Dear Guest, Thank you for choosing The Oberoi Grand amongst so many luxury hotels in Kolkata. We appreciate the time taken to write this review and share your experience. Oberoi Hotels and Resorts are synonymous the world over for their blend of service, luxury and quiet efficiency at the hands of well-trained staff and the team undoubtedly is what makes our hotel. We are extremely happy that we could all contribute to your stay and make it memorable. Thank you for your generous appreciation which I have shared with them. Happy guests is the greatest source of motivation for us and we so look forward to welcome you back. With best regards, Yours sincerely, Mayan Dhawan, Hotel Manager

5
Everyone

Extremely pleasant staff went out of the way to help, loved the entire experience.

By , from Las Vegas on Dec 15, 2021

Review comment responded on Dec 16, 2021

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. I have passed on your comments to the team and they feel truly motivated. We value your patronage and so look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, Hotel Manager

5
Family

Amazing staff , courteous, efficient and always going out of their way to be helpful

By , from Long Beach CA on Mar 9, 2020

Review comment responded on Mar 16, 2020

Dear Guest, Thank you for choosing to stay at The Oberoi Grand, Kolkata. We appreciate the time taken to write this review on Expedia and share your experience. I am glad you had a comfortable stay and that we were able to live up to your expectations with our warm and gracious hospitality. Thank you for your generous comments. All of us look forward to welcome you back to your home in the city. With best regards, Yours sincerely, Sumit Joshi, General Manager.

5
Everyone

Truly grand. Liked everything. Sent us on a bad tour, but made up for it with a complimentary private tour in a hotel car with complimentary cold water and cold towel.

By on Jul 14, 2019

Review comment responded on Jul 15, 2019

Dear Guest, Thank you for choosing The Oberoi Grand, Kolkata. We appreciate the time taken to write this review on Expedia and share your experience. The team undoubtedly is what makes our hotel and we are extremely happy that we could all contribute to your stay and make it memorable. I am sorry for the initial hiccup with the tour but I am glad the team went out of their way to make up for a less than perfect tour experience. We would love you to stay with us again and look forward to welcome you back to The Oberoi Grand. With best regards, Yours sincerely, Sumit Joshi General Manager

5
Everyone

A beautiful hotel in a crowded and hot city. A real oasis. Great servce and excellent food.

By , from Geneva, Switzerland on Sep 23, 2018

Review comment responded on Sep 27, 2018

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and we were able to live up to your expectations. We appreciate the time you have taken to write this review on Expedia and share your experience. I am glad you loved the food and the friendliness of the staff. Thank you for your generous appreciation of the hotel. We value your patronage and look forward to welcome you back to The Oberoi Grand. With best regards, Yours sincerely, Sumit Joshi General Manager.

5

fantastic hotel in the middle of everything

Business

The Oberoi Grand in Kolkata (known to the local cab drivers are 'The Grand Hotel' -- mention 'Oberoi' and they seem to get very confused) is a fantastic property in Esplanade that puts you within walking distance of New Market, Park Street, the Victoria Memorial, and all the rest of the Kolkata chaos. However, it does this while maintaining itself as a an oasis in the mayhem -- once you step inside, you don't hear the noise from the street and the pool area is a mini paradise in the city. The rooms are historic but well appointed, with wifi and power points easily available. Breakfast is also phenomenal, and the buffet has such a spread of Indian and Continental options that you won't even need to eat lunch. Particularly amazing, however, is the staff, from Farzana at the front desk to Richard who is managing the show. Everyone from the security at the gate to the runners bringing your food is geared towards ensuring your luxuriously royal stay at the hotel. We have been returning every year for the past four years just to see them, and it has been worth the flight for every visit.

By , from Hyderabad, India on Jan 2, 2017

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