- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Four Points by Sheraton Knoxville Cumberland House Hotel
3.0 out of 5.0
4.0
out of 5
"Good!"
See all 33 reviews
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Recent guest reviews
not central, but within walking distance from downtown $10 for parking is disappointing, since this is a place with plenty of space to park
The staff gave us a great recommendation for dinner and helped us to get around a little bit. Rooms were larger than most at this pricing. Very happy with our stay.
We booked this hotel, last minute, for a weeks trip to Knoxville. We got the room at a great rate and we were so pleased. This room is SO clean! That's always the biggest factor for me. And the staff was so accommodating to us, as we were traveling with a one year old.
Nice hotel. It was an impromptu trip and we were very pleased with the hotel. Clean, quiet and comfortable.
It was a nice hotel. It had everything I needed and the staff was very friendly.
the location, amenities and service made my first visit to knoxville comfortable and memorable
Beds were so high I short person could no easily get in and out. Food was boring at best. Very limited menu. The $10 a day for car parking was not mentioned until checkout. Front desk staff was very good.
Great location, easy to walk to downtown or campus. Staff was excellent we asked to be moved because there was a loud child n the too next to us and the staff was quick to offer us a new room with no problems. Would definitely stay there again.
Stayed for one night on my way to Florida. Very nice staff, very friendly and polite. Reasonably good location, walking distance to downtown. The room was clean. I would stay again.
great hotel just not close to any restuarants ( walking distance)
Place was under renovation or so it seemed. Smell of paint very evident. Elevators extremely slow. Luggage carts not to found in garage area if you wish to handle your own luggage. Very handy to Univ. of Tenn. Would look for alternative on next visit.
Staff was extremely helpful and so will plan to stay at this hotel each time visiting UTK over next four-plus years.
This hotel was fantastic! Staff was friendly. Loved it!
Cool locale, but not a whole lot else. It fits the bill
The personnel was not the most helpful, but the room was ok. It is not exactly downtown, so walking to the main downtown area takes about 15-20 minutes. Ok place to stay for a couple of nights.
This hotel is nice. My only gripes were that the carpet had a few stains near the bathroom which is pretty disgusting and that they do not advertise their parking fee on their site. I read the reviews and saw that there would be a $8 charge so I was prepared but they should list this in the details about the hotel. I used the gym which was adequate.
Just wanted a staycation in knoxville, and spent the evening downtown. Short walk to Market Square and Gay St. Was a perfect night! Would stay there again!
This hotel was in a good location for our needs, but was nothing special. The room was clean, but there was no fridge. The beds throughout the hotel were noisy (if you know what I mean). Parking in the garage was extra and should have been included in the high room rate. There was no UT game that weekend, so the rate was out of line.
Very helpful and courteous staff. Great location. Will definitely return.
The customer service was above and beyond expectations! The hotel staff were extremely friendly and helpful. It's a nice atmosphere to return to after a long work day. This is the only hotel I will stay at when in Knoxville. I will be staying at this hotel again later this week. Unfortunately there is no refrigerators in the standard hotel rooms.
Hotel highlights
- Walking distance to Sunsphere Tower
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in Fort Sanders within a 5-minute walk of Sunsphere Tower, Four Points by Sheraton Knoxville Cumberland House Hotel is within a mile (2 km) of other popular attractions like Women's Basketball Hall of Fame. This 129-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central Knoxville and also a short walk from Knoxville Museum of Art and World's Fair Park.
Dining
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with full breakfast, available for a fee from 6:30 AM to 11 AM.
Rooms
All 129 air-conditioned rooms provide coffee makers, free weekday newspapers, and free bottled water. Guests can expect 42-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Property features
Four Points by Sheraton Knoxville Cumberland House Hotel features a fitness center, free WiFi in public areas, and 5 meeting rooms. Valet parking is available for USD 16 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a business center, and a computer station.
Guest reviews for Four Points by Sheraton Knoxville Cumberland House Hotel
Everyone
not central, but within walking distance from downtown $10 for parking is disappointing, since this is a place with plenty of space to park
great location & great staff
Everyone
The staff gave us a great recommendation for dinner and helped us to get around a little bit. Rooms were larger than most at this pricing. Very happy with our stay.
great stay right beside worlds fair park
Everyone
We booked this hotel, last minute, for a weeks trip to Knoxville. We got the room at a great rate and we were so pleased. This room is SO clean! That's always the biggest factor for me. And the staff was so accommodating to us, as we were traveling with a one year old.
Everyone
Nice hotel. It was an impromptu trip and we were very pleased with the hotel. Clean, quiet and comfortable.
Everyone
It was a nice hotel. It had everything I needed and the staff was very friendly.
first time in knoxville
Everyone
the location, amenities and service made my first visit to knoxville comfortable and memorable
$10 a day to park your own car
Everyone
Beds were so high I short person could no easily get in and out. Food was boring at best. Very limited menu. The $10 a day for car parking was not mentioned until checkout. Front desk staff was very good.
Everyone
Great location, easy to walk to downtown or campus. Staff was excellent we asked to be moved because there was a loud child n the too next to us and the staff was quick to offer us a new room with no problems. Would definitely stay there again.
driving through tennessee
Singles
Stayed for one night on my way to Florida. Very nice staff, very friendly and polite. Reasonably good location, walking distance to downtown. The room was clean. I would stay again.
concert trip
Couples
great hotel just not close to any restuarants ( walking distance)
