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Recent guest reviews

Very nice access to beach; our room had a beach view and was very nice and clean. The exterior of the facility could use work - looks run down and a bit sketchy (again, the room itself was great). Our door and a number of others we passed looked like it had been battered down for a drug bust or something. A bit short-staffed like so many places at this time; overall a satisfactory stay.

It was dirty and i found cockroaches in the room. Most of the amenities were not available (hot tub, spa, elevator, ice machine, etc.) The room was falling apart (missing drywall, scuffs all over the room mold, cobwebs, etc.) The door handle to get into the room was also broken and hanging on by a limb. (I have pictures of everything)

The pool isn't cleaned as often as it should

N/A

Very poor breakfast and poor cleanliness. The room itself was nice and spacious with a good view.

Everything was GREAT. The view was amazing overlooking the ocean.

Room was nice and clean ocean front view and quiet

This hotel was declared unsafe for occupants, needless to say we arrived to find out the hotel had been condemned

The hotel is severely neglected. The staff is less than accommodating and will eat your food if given opportunity. The place should be a jewel with it’s convenient location but instead is a nightmare.

I liked the view and how the customer service rep helped me with my issues with the first room I had when we checked in. I did not like the lack of upkeep of the rooms---mold, holes, items not working, dirty--this hotel could take more time to clean it and I bet they would make more money rent these rooms out.

The place offered great views from the balcony. The pool was really nice and clean. Easy access to beach. Wished more ice machines were working. Some things in the room could be fixed which I mentioned. Overall, a good experience

Location was great! More toilet paper and towels should be issued for family suites.

Not your usual BW. Staff was fantastic, super nice and helpful. Property was under construction? Lots of soot - room was super large ocean view was spectacular. Trying to decide if I would go again. Good price point

The view was phenomenal. Easy access to the beach. Store convenient, just across the street.

When you walked out of the room it was like a steam filled little corridor, there was a hole in the ottoman, the exterior of the building looked really tough, they had dirty laundry just laying in piles in the corridors and they were in the rode at all times of the day, housekeeping said they would bring towels but never did since we didnt need them to clean the room, and both tv’s would not work “no signal” very disappointed in this best western!

run down property way overpriced for the condition.

Great rooms. Comfy beds. Excellent breakfast!! Super location!!!

S Virginia Dare Trl Kill Devil Hills NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • Business center

Located within a mile (2 km) of Destination Fun, Best Western Ocean Reef Suites is within 2 miles (3 km) of Wright Brothers National Memorial. This 71-room hotel has free in-room WiFi, free self parking, and a gym.


Rooms

All 71 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Along with relaxing touches like hydromassage showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

At Best Western Ocean Reef Suites, guests have access to a gym, a sauna, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Other amenities at this beach hotel include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Suite, 2 Double Beds, Non Smoking, Partial Ocean View (2nd Floor)

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Non Smoking, Partial Ocean View (2nd Floor)

1 King Bed | Sleeps 4

Suite, 2 Double Beds, Non Smoking, Pool View

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Best Western Ocean Reef Suites

Everyone (20) Couples (5) Family (20)
4
Family

Very nice access to beach; our room had a beach view and was very nice and clean. The exterior of the facility could use work - looks run down and a bit sketchy (again, the room itself was great). Our door and a number of others we passed looked like it had been battered down for a drug bust or something. A bit short-staffed like so many places at this time; overall a satisfactory stay.

By on Sep 25, 2021

Review comment responded on Nov 15, 2021

Thank you John. We are actually starting our renovations at this time. We look forward to show casing the improvements in 2022. The doors are just weather worn by the environment that the salt air has on everything. We are replacing these this winter. We hope you will visit again in the future.

1
Family

It was dirty and i found cockroaches in the room. Most of the amenities were not available (hot tub, spa, elevator, ice machine, etc.) The room was falling apart (missing drywall, scuffs all over the room mold, cobwebs, etc.) The door handle to get into the room was also broken and hanging on by a limb. (I have pictures of everything)

By on Sep 1, 2021

Review comment responded on Nov 15, 2021

The rooms are currently being renovated. What you saw was a water bug. They fly and can get into open balcony doors. We do have the property pretreated weekly as a pro active measure but water bugs live near the area and hang out in the dunes. From time to time one will get into the building and it will work hard to get back outside because they do not necessarily like it inside. The elevator car for the second elevator has been installed this week. The delays due to Covid were beyond our control. We are excited about all of the renovations we are doing this winter and we hope you will give us another opportunity in the future.

4
Family Family with small children

The pool isn't cleaned as often as it should

By on Jul 2, 2021

Review comment responded on Jul 3, 2021

Our pool is cleaned at 8 am each and every morning. We can not clean it later in the day because it is full of guest. I am sorry if you felt it should be cleaned multiple times a day but we can only do so prior to the pool opening daily. The chemicals in the pool are maintained so that you have no reason for concerns what so ever during the rest of the day.

2
Partner Couples

N/A

By on May 24, 2021

Review comment responded on May 24, 2021

Good afternoon. Thank you for staying with us. Since your review is anonymous we have no way of responding to your stay. If you have any questions or concerns feel free to call me directly at the property. I would like to know what we could have done better.

3
Family Family with small children

Very poor breakfast and poor cleanliness. The room itself was nice and spacious with a good view.

By on Apr 20, 2021

Review comment responded on Apr 22, 2021

Since your review is anonymous I can not look to see what room you were in as our guest. We always want to know if there is an issue with a room while you are here so we can make sure it is taken care of right away. In the future please let us know so we can make what ever the issue is right. We hope you will give us another opportunity to serve you. We truly appreciate your business.

3
Everyone

By on Apr 19, 2021

Review comment responded on Apr 30, 2021

Thank you!

4
Everyone

Everything was GREAT. The view was amazing overlooking the ocean.

By on Mar 2, 2021

Review comment responded on Apr 4, 2021

We are so happy you enjoyed your stay. We hope you will return again soon and we would love to have you stay with us.

4
Family with small children

Room was nice and clean ocean front view and quiet

By on Jan 22, 2021

1
Family with small children

This hotel was declared unsafe for occupants, needless to say we arrived to find out the hotel had been condemned

By , from Richmond on Oct 26, 2020

1
Partner Couples

The hotel is severely neglected. The staff is less than accommodating and will eat your food if given opportunity. The place should be a jewel with it’s convenient location but instead is a nightmare.

By on Oct 21, 2020

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