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Holiday Inn Express Canterbury by IHG

3.0 star property

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Photo gallery for Holiday Inn Express Canterbury by IHG

Exterior
Exterior
Meeting facility
Exterior
Room, 1 Double Bed | In-room safe, desk, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Parking available
  • Business services

Explore the area

View in a map
A2 Upper Harbledown, Canterbury, England, CT2 9HX
  • Place, University of Kent
    ‪4 min drive‬
  • Place, Westgate Gardens
    ‪5 min drive‬
  • Place, Marlowe Theatre
    ‪6 min drive‬
  • Airport, London (SEN-Southend)
    ‪89 min drive‬

Room options

View all photos for Room, 2 Twin Beds

In-room safe, desk, free WiFi, bed sheets

Room, 2 Twin Beds

8.6 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed with Sofa bed

In-room safe, desk, free WiFi, bed sheets

Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(32 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, free WiFi, bed sheets

Standard Room

9.0 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 Double Bed

In-room safe, desk, free WiFi, bed sheets

Room, 1 Double Bed

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 King Bed (Upper Floor, Free Hot Breakfast)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Ground Floor (Free Hot Breakfast)

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Canterbury

Holiday Inn Express Canterbury by IHG is located within a few miles (5 km) of University of Kent and St. Dunstan's Church. This 89-room, 3-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • University of Kent - 4 min drive - 3.1 miles
  • Westgate Gardens - 5 min drive - 3.3 miles
  • Westgate Gardens and Towers - 6 min drive - 3.5 miles
  • Marlowe Theatre - 6 min drive - 3.7 miles
  • Canterbury Cathedral - 6 min drive - 3.9 miles

Getting around

  • Canterbury Chartham Station - 6 min drive
  • Gatwick Airport (LGW) - 84 min drive

Restaurants

  • ‪Caffè Nero - ‬6 min drive
  • ‪Artichoke - ‬6 min drive
  • ‪Floc Brewing Project - ‬6 min drive
  • ‪Pausa Caffe - ‬7 min drive
  • ‪Queens Head - ‬6 min drive

About this property

Holiday Inn Express Canterbury by IHG

Holiday Inn Express Canterbury by IHG features free WiFi in public areas, meeting rooms, and a business center. Self parking is offered for GBP 3 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.
Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Coffee makers, portable fans, and hair dryers are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 3 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Great Room

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 30 per accommodation (varies based on length of stay), plus a deposit of GBP 100 per stay
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: GBP 3 per night
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 30 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canterbury Holiday Inn Express
Holiday Inn Express Canterbury
Holiday Inn Express Hotel Canterbury
Canterbury Holiday Inn
Holiday Inn Canterbury
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Express Canterbury Upper Harbledown
Holiday Inn Express Canterbury Hotel
Express Canterbury By Ihg
Holiday Inn Express Canterbury
Holiday Inn Express Canterbury by IHG Hotel
Holiday Inn Express Canterbury an IHG Hotel
Holiday Inn Express Canterbury by IHG Canterbury
Holiday Inn Express Canterbury by IHG Hotel Canterbury

Frequently asked questions

Are free cancellation options available at Holiday Inn Express Canterbury by IHG?

Holiday Inn Express Canterbury by IHG provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What is there to do around Holiday Inn Express Canterbury by IHG?

This hotel is located in Canterbury, close to Canterbury Cathedral, Chilham Village, and Westgate Gardens. You'll also find Westgate Gardens and Towers and Marlowe Theatre within a short drive.

Will I be able to park at Holiday Inn Express Canterbury by IHG?

Yes, parking is offered for GBP 3 per night. Accessible parking and electric car charging are also available for guests.

Does Holiday Inn Express Canterbury by IHG include a casino?

No, Holiday Inn Express Canterbury by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express Canterbury by IHG?

No, there is no indoor pool at this hotel.

Is Holiday Inn Express Canterbury by IHG a good place to stay for couples?

Couples will appreciate amenities like a bar, a restaurant, and free breakfast at this hotel.

Does Holiday Inn Express Canterbury by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express Canterbury by IHG have a restaurant that serves breakfast?

Yes, Holiday Inn Express Canterbury by IHG serves free buffet breakfast at Great Room each morning.

Will Holiday Inn Express Canterbury by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Holiday Inn Express Canterbury by IHG for a fee of GBP 30 per accommodation, per stay. A deposit of GBP 100 per stay is collected.

Are there connecting rooms at Holiday Inn Express Canterbury by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Holiday Inn Express Canterbury by IHG?

The closest major airport to Holiday Inn Express Canterbury by IHG is London (SEN-Southend), which is about 23.5 mi away.

Can I book a room with a balcony at Holiday Inn Express Canterbury by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Express Canterbury by IHG.

Holiday Inn Express Canterbury by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 376 out of 1005 reviews
Rating 8 - Good. 377 out of 1005 reviews
Rating 6 - Okay. 170 out of 1005 reviews
Rating 4 - Poor. 54 out of 1005 reviews
Rating 2 - Terrible. 28 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Tony

Stayed 3 nights in Nov 2025

8/10 Good

Romina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff were fine. Room was clean.was a pervading smell but it seemed to disapate. Breakfast was good staff very attentive.
Stayed 1 night in Nov 2025

8/10 Good

Sarah

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are lovely at the hotel and try to accommodate everything but for a major nationwide chain to not understand Gluten Free needs (coeliac) is quite weird. We were offered Vegan and Vegetarian options! Sofa beds are not the nicest to sleep on but they're manageable for one night but they do make the room very "snug" to say the least. But overall it was fine for one night. Lovely to have windows that actually open so you can have fresh air rather than air conditioning. Parking is very easy but annoying that you have to pay for parking as an overnight guest.
Stayed 1 night in Nov 2025

6/10 Okay

Helen

Stayed 1 night in Oct 2025

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities
Parking charge odd but otherwise fantastic
Stayed 3 nights in Nov 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean comfy room
Stayed 1 night in Oct 2025

2/10 Terrible

James

Traveled with family and small children
Disliked: Staff & service
The service I received was shocking to say the least. I spoke to atleast 3 different people who confirmed a cot would be provided. Even on check in it was confirmed they're would be. Got to the room no cot. Went down to reception and the lady looked surprised I was there. They then provided me with a cot. To add to my frustration at 11pm the cot provided was broken with the plastic bottom having sharp edges, one side zipper was completely ripped off so my 12 month could crawl straight out. When back to reception to inform them and they looked unhelpful. They said they'll come to have a look at 11.15pm when I was trying to settle a 4 and 1 year old. In the end we ended up tasking our baby in our bed and I slept on the floor as I was petrified of turning in my sleep on him, so he stayed with my wife. We checked out at 4am to catch a ferry. Worse hotel stay I've had it along time, the receptionist couldn't wait to get home whilst their customers were needing help.
Stayed 1 night in Oct 2025

10/10 Excellent

Serosh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location if your catching ferry from dover
Stayed 1 night in Oct 2025

10/10 Excellent

Haseeb

Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Aug 2025

8/10 Good

Man Yee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are nice, room is tidy
Stayed 1 night in Oct 2025

10/10 Excellent

Mpolokeng

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel qss very friendly, helpful beyond the call of duty and made us feel safe and taken care of as first-time visitors to Canterbury.
Stayed 2 nights in Oct 2025

6/10 Okay

Rebecca

Traveled with family
Disliked: Room comfort
The room was unbearably warm.
Stayed 1 night in Jun 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice breakfast. Parking good. Clean rooms.
Stayed 1 night in Oct 2025

6/10 Okay

May

Business traveler
Disliked: Property conditions & facilities, room comfort
had to wait at Check-in as no one was there. Everyone was serving at restaurant next to the reception area. One staff was chatting with one of the guest at a restaurant table (it wasn't about order, they are doing socialising chat). One was at the beer taps. This is not the first time but the third time I had to wait at reception to be checked-in. I always stay there for Business but it had to be the last stay as I am going to stay somewhere else from now onwards. The room I was placed was for Disable people too and all the facilities in that room wasn't convenient for me and I didn't feel comfortable. When I rang to reception about it, I was told that all the rooms are occupied but I didn't see it as I can feel/see when it's occupied because I used to stay at that place many times before. Thank you.
Stayed 1 night in Sep 2025

6/10 Okay

Monica

Liked: Staff & service, property conditions & facilities
Quiet and safe neighbourhood with friendly and professional staff. However, the hotel would fo well to broaden it's dinner menu.
Stayed 5 nights in Sep 2025

10/10 Excellent

Mahesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Great service. Breakfast is amazing
Stayed 1 night in Sep 2025

8/10 Good

Kathleen Margareth Ayllon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 1 night in Sep 2025

10/10 Excellent

Iain

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for an overnight stay. It's near the motorway but not too noisy. Staff super helpful and friendly. Indian buffet for dinner on a Friday which we did not try but looks delicious.
Stayed 1 night in Sep 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for a quiet room but unfortunately we were in a room next to a dog who barked and woke us up at 6:30am and the people in the room the other side had a shower at 11:30pm and then were banging and crashing around and having a loud coversations until after midnight so it was not the best nights sleep. I would have mentioned it this morning at check out but breakfast was very busy and there was no one on the desk to speak to. I understand you don't know what type of people will be and how they will behave but was just frustrating as my husband had an interview exam today and we have a long drive home on less than 6 hours sleep. Staff were friendly though at dinner last night and breakfast this morning, and check-in went smoothly too.
Stayed 1 night in Sep 2025

10/10 Excellent

Wei

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort

Poor service

The lady behind the bar was a nightmare interrupted a conversation to ask us what we were saying when all we were trying to do was order a drink
Stayed 1 night in Sep 2025

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stella

It was amazing. The staff are very friendly and is a welcome environment.
Stayed 4 nights in Aug 2025

8/10 Good

Danister

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff hospitality and the tranquil environment.
Stayed 6 nights in Aug 2025

10/10 Excellent

Desi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice clean and comy bed. definitely would stay again Friendly helpful staff
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless friendly check in Top notch customer service Health varied breakfast options And the complimentary items incase you forget a toothbrush,shaving cream, sanitary products etc..💯
Stayed 2 nights in Aug 2025