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Centara Grand Beach Resort Phuket

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Photo gallery for Centara Grand Beach Resort Phuket

Exterior
Property video
3 outdoor pools, pool umbrellas, sun loungers
Exterior
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
683 Patak Road, Karon Beach, Karon, Phuket, 83100
  • Place, Karon Beach
    ‪2 min walk‬
  • Place, Karon Beach Roundabout
    ‪14 min walk‬
  • Place, Karon Market
    ‪4 min drive‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪58 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Spa)

Deluxe Room, 1 King Bed (Spa) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Spa)

  • Garden view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | View from room

Deluxe Room, 2 Double Beds

7.2 out of 10
Good
(10 reviews)
  • Garden view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • Garden view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View (Spa)

Deluxe Room, 1 King Bed, Ocean View (Spa) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Ocean View (Spa)

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Double Beds, Private Pool

Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 2 Double Beds, Private Pool

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, Private Pool

Deluxe Suite, 1 King Bed, Private Pool | Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Private Pool

9.6 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Suite, 2 Double Beds, Private Pool

Premier Suite, 2 Double Beds, Private Pool | Minibar, in-room safe, desk, laptop workspace

Premier Suite, 2 Double Beds, Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 893 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Suite, 1 King Bed, Private Pool

Premier Suite, 1 King Bed, Private Pool | Minibar, in-room safe, desk, laptop workspace

Premier Suite, 1 King Bed, Private Pool

  • Garden view
  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Premium Deluxe)

Deluxe Room, 1 King Bed (Premium Deluxe) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Premium Deluxe)

9.2 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 721 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 2 Double Beds (Spa)

Premier Room, 2 Double Beds (Spa) | Minibar, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds (Spa)

  • Garden view
  • 721 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Room, 1 King Bed (Spa)

Premier Room, 1 King Bed (Spa) | Minibar, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed (Spa)

  • Garden view
  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 1 Bedroom, Private Pool

Villa, 1 Bedroom, Private Pool | Minibar, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Private Pool

  • Garden view
  • 1421 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Villa, 1 Bedroom, Private Pool

Villa, 1 Bedroom, Private Pool | Minibar, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Private Pool

  • Garden view
  • 1421 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa Two Bedroom Private Pool

Villa Two Bedroom Private Pool | Minibar, in-room safe, desk, laptop workspace

Villa Two Bedroom Private Pool

  • Garden view
  • 2250 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Double Beds
  • Free WiFi

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Le Meridien Phuket Beach Resort

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  • Pool
  • Breakfast included
  • Spa
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9.0 out of 10, Wonderful, 1,000 reviews
$158 nightly
The price is $171
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Total with taxes and fees
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About the neighborhood

Karon

Centara Grand Beach Resort Phuket places you next to Karon Beach and within a few miles (5 km) of other popular attractions like Kata Beach. This 262-room, 5-star resort has 3 outdoor pools along with a full-service spa and a free water park.
View more Resorts in KaronOpens in a new window

What's nearby

  • Karon Beach - 2 min walk - 0.1 miles
  • Karon Park - 7 min walk - 0.4 miles
  • Karon Beach Roundabout - 14 min walk - 0.8 miles
  • Karon Market - 4 min drive - 1.9 miles
  • Karon Temple - 4 min drive - 1.9 miles

Getting around

  • Phuket Intl. Airport (HKT) - 66 min drive

Restaurants

  • ‪พรรณี (Phannee) - ‬10 min walk
  • ‪Coffee Club - ‬14 min walk
  • ‪Centara Lobby Lounge - ‬1 min walk
  • ‪KB Restaurant - ‬11 min walk
  • ‪Thai Fruits - ‬9 min walk

About this property

Centara Grand Beach Resort Phuket

Centara Grand Beach Resort Phuket features a full-service spa, 3 outdoor pools, and a free water park. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1800 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a lazy river, a children's pool, and a gym.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Balconies or patios, minibars, and coffee makers are also available.
An outdoor tennis court and a complimentary water park with a lazy river and waterslides are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Cenvaree has 10 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Thai massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Katathani Phuket Beach Resort
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  • Pool
  • Hot tub
  • Breakfast included
  • Spa
9.0 out of 10, Wonderful, 1,002 reviews
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The price is $154
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: THB 1,059 for adults and THB 530 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Barefoot Bar
  • COAST Beach Club & Bistro
  • Mare
  • The Cove

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Lazy river
  • Outdoor tennis court
  • Playground
  • Sailing
  • Sauna
  • Steam room
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6,200 square feet of conference space
  • 7 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for THB 2100.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately THB 1059 for adults and THB 530 for children
  • Airport shuttle fee: THB 1800 per vehicle (one-way, maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 2100.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Centara Grand Beach Phuket

Centara Grand Beach Resort Phuket

Centara Grand Resort

Centara Phuket Grand Beach

Centara Resort

Centara Grand Beach Resort Phuket Hotel Karon

Centara Grand Beach Resort Phuket Karon

Centara Grand Beach Resort

Centara Grand Beach

Centara Grand Beach Phuket Karon

Centara Grand Beach Resort Phuket Karon

Frequently asked questions

Are free cancellation options available at Centara Grand Beach Resort Phuket?

Centara Grand Beach Resort Phuket provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Centara Grand Beach Resort Phuket?

As of May 16, 2026, prices found for a 1-night stay for 2 adults at Centara Grand Beach Resort Phuket on Jun 10, 2026 start from $161, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Centara Grand Beach Resort Phuket?

This resort is located in Karon, just steps from Karon Beach. You'll also find Kata Beach and Patong Beach within a short drive.

Will I be able to park at Centara Grand Beach Resort Phuket?

Yes, self parking is offered for free at the resort. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Centara Grand Beach Resort Phuket?

Spa Cenvaree is the resort's spa and services include sports massages, Thai massages, Ayurvedic treatments, and couples treatments.

Are there luxury amenities available at Centara Grand Beach Resort Phuket?

Yes, guests can indulge in luxuries such as a free water park, an ocean-view restaurant, and a beach bar at this resort.

Does Centara Grand Beach Resort Phuket feature a casino?

No, Centara Grand Beach Resort Phuket doesn't have a casino.

Will I find an indoor pool at Centara Grand Beach Resort Phuket?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Centara Grand Beach Resort Phuket?

This beachfront resort offers many amenities for couples such as a beach bar and some guestrooms include a private plunge pool and a private outdoor hot tub.

Does Centara Grand Beach Resort Phuket have a hot tub?

No, but this resort does have a sauna.

Does Centara Grand Beach Resort Phuket have a restaurant that serves breakfast?

Yes, Centara Grand Beach Resort Phuket has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Centara Grand Beach Resort Phuket allow pets to stay free of charge?

No, pets and service animals aren't allowed at Centara Grand Beach Resort Phuket.

Does Centara Grand Beach Resort Phuket have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

How close is the airport from Centara Grand Beach Resort Phuket?

The closest major airport to Centara Grand Beach Resort Phuket is Phuket Intl. Airport (HKT), which is 23.6 mi away (66 minutes by car).

Can I book a room with a balcony at Centara Grand Beach Resort Phuket?

Yes, every guestroom at Centara Grand Beach Resort Phuket comes with a balcony/patio and some offer ocean and garden views.

Does Centara Grand Beach Resort Phuket have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Centara Grand Beach Resort Phuket.

Centara Grand Beach Resort Phuket Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 504 out of 1000 reviews
Rating 8 - Good. 300 out of 1000 reviews
Rating 6 - Okay. 119 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service was friendly and helpful. Being on the beach was a bonus. Rooms are generous in size and very clean
Stayed 4 nights in Jan 2026

4/10 Poor

Munirah

Stayed 4 nights in Jan 2026

10/10 Excellent

faysal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and huge. The only bad things about it is a lot of walking
Stayed 2 nights in Jan 2026

10/10 Excellent

Bondita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing to stay at after our 15 hour flight. It was in a great location to experience Bangkok. Easy transportation, a lot of shopping around the area. The breakfast was amazing with a lot of options for American style breakfast or Asian style. Staff was amazing with room service, booking our flights for Phuket, and airport transportation.
Stayed 4 nights in Dec 2025

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful property, excellent rooms, fabulous location right on the beach, amazing views of the ocean, very clean beach, incredible breakfast buffet, excellent customer service and friendly staff made our stay very memorable! Would definitely recommend and go back! Just gorgeous!
Stayed 5 nights in Dec 2025

10/10 Excellent

Yu Yin Nicole

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was an excellent stay. Only feedback would be the pool area to have better marking in the water. There were many steps you can’t see and we ended up bumping and grazing ourselves a bit.
Stayed 5 nights in Jan 2026

4/10 Poor

Jennifer Rae

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
The resort is stunning. Our suite and plunge pool were lovely with incredible views, though as a family of four it was too snug and we would book two rooms next time. Service at the spa, pool and bars was excellent — warm, attentive and genuinely brilliant. Many frontline staff were friendly, but management interactions often felt controlling rather than solution-focused. Food was disappointing. Thai dishes were poor compared to elsewhere in Thailand, while European food was better. Restaurant service was extremely slow and chaotic. A bottle of water took four requests and 20 minutes. Meals often arrived randomly, with some guests finishing mains and dessert before others received their main. Even soup took 30–45 minutes. While our view was stunning, others in our group who booked more expensive suites had car-park views. Beach access is excellent, but there is no seating or service — just towels on the sand. The Christmas Eve and Day events looked spectacular, but food temperatures were unsafe (melting cheese, overly warm smoked salmon). All of us became very unwell. WE DID NOT ASK FOR A REFUND — we raised this only to help the next event go better — but received no response. The Baht Booster is not a scam but is misleadingly described; it works as a limited discount, not as advertised. A beautiful resort let down by food standards, slow dining service, defensive management and poor transparency for the price point.
Stayed 13 nights in Dec 2025

8/10 Good

Ripudaman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Stayed 3 nights in Dec 2025

8/10 Good

Ripudaman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Stayed 1 night in Dec 2025

10/10 Excellent

Iyad

Stayed 4 nights in Dec 2025

10/10 Excellent

SungCheol

Stayed 10 nights in Dec 2025

8/10 Good

Dima

Stayed 2 nights in Dec 2025

8/10 Good

Yucel, Algonquin

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly but food suck and very expensive for the value
Stayed 5 nights in Dec 2025

8/10 Good

Vivien and Peter

Liked: Cleanliness, staff & service, amenities
Thai staff are always super polite and here was no exception
Stayed 5 nights in Nov 2025

8/10 Good

Thiruvalar selvan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice Beach, Good location, good staff.
Stayed 8 nights in Nov 2025

8/10 Good

naif mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 9 nights in Nov 2025

2/10 Terrible

Daniel

Traveled with family
Liked: Amenities
Disliked: Staff & service
The resort is on a beautiful property, the beach is great and you can walk down it to the town a km away. The buildings themselves are dated and need a touch up. The service is bad. Our room wasn't ready for the 3 pm check in. Cleaners only came by our special request once in 4 nights. We had 3 guests they took all our towels and left us with 2. We had no hot water for 2 days, they apologized with 6 chocolates, hardly compensation for a delayed check in and no hot water for 2 days. Then we found at dinner time there wasn't enough hot water to go around. Also it rained and they didn't have enough umbrellas for everyone. They also don't allow outside food or drink at the beach or pool but charge a fortune for their drinks, that is if you can find the bartender. They add 17% in fees onto food and drinks so in the end a cocktail will cost more than double at times triple outside the resort. I have stayed in 8 hotels in SouthEast Asia and this was by far the most expensive and by far the worst service. We did find out that room cleaning does come, it comes in the evening when your in the room. I guess we were just not patient enough.
Stayed 4 nights in Nov 2025

4/10 Poor

Takashi

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the place was old and dirty. Hot water was occasionally unavailable. The price was high. overall, not recommended.
Stayed 9 nights in Nov 2025

8/10 Good

Young Shim

Stayed 3 nights in Nov 2025

10/10 Excellent

Armen

Stayed 4 nights in Nov 2025

10/10 Excellent

Jasvinder

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything
Stayed 4 nights in Nov 2025

10/10 Excellent

Derrick Lydell Gardner

Stayed 6 nights in Nov 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities
Breakfast buffet was fabulous. Excellent service rooms were very clean. The gym was very nice. And the swimming pool was gorgeous. Room service was quick and the food is good.
Stayed 3 nights in Nov 2025

8/10 Good

Vipin

Stayed 4 nights in Oct 2025

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge buffet with heaps of variety including GF options, lots of pools with great views of the beach, plus multiple water slides and a river float, spacious rooms with daily housekeeping, great gym and friendly and helpful staff. Also short walk along the beach to Karon town centre and quick taxi ride to Patong. All in all a really great family stay. Only area of improvement would be the kids club. Staff were very friendly but the amenities could do with an upgrade as there isn’t much for the kids to do.
Stayed 4 nights in Oct 2025

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