Ok property. 5th floor smelled like smoke and the room felt gritty. I didn’t choose a smoking room but it felt like one. Someone kept banging on the door at 10 pm which was a little scary - I didn’t answer.
At this price, would like to see continental breakfast options or similar amenities.
Clean bathroom and room. Free coffee in lobby. Desk clerk very nice.
Check in was slow because the room wasn't ready at 3 pm; staff did not provide my breakfast voucher at check in even though this was paid for (no free breakfast). I had a ground floor room with little to no ceiling insulation so every creak above kept me up most of the night, then honking outside my window woke me up bright and early in the morning.
HOTEL WAS CLEAN, STAFF FRIENDLY, AMENITIES AS STATED ON THEIR ONLINE LINK.
I understand that the hotel is under renovation, BUT my room was only partially renovated as the wall paper in the bathroom was falling off the walls, the air condioner in the room was cycling on and off every 5 seconds, literally. Great location but the price and the room inadequeces were unacceptable. This would definately be my first choice or even close to the top again.
Thursday manager's special is free horsdoovie & 2 drinks - nice bonus after a long day. Nice hotel with great restaurant.
For the money I spent on the room I do not feel it was worth it. The elevators were very small, we had a hard time getting the luggage cart and three people inside. The Game room was one game in the bar area, the pool was very small, and the sauna did not work, the hot tube was very small as well we had 5 people in the hot tube and it was over flowing. I was also disappointed in the resturant, the food was over priced and nothing that great, we had to wait for breakfest buffet to be restocked before we could eat. Also I was there to relax and attend a Visalus Convention, it was hard to relax when they were playing soccer in the halls, they really need to make sure an adult is staying in every room or keep them on a seperate floor from other guests.
The gentlemen at the front desk were very kind and helpful!
Very unhappy with our stay at this Holiday Inn. Uncomfortable beds, hair on the floor and NO breakfast! Find a Hampton nearby, much better for everything! Will not spend another night in a Holiday Inn ever again.
We went to visit our Son & Grandaugher. Our 2nd or 3rd stay @ this hotel. We Had a great stay. Would have liked having a microwave and or refrigerator- but other than that, it was good. Good food in the Green Mill restaurant and very welcoming staff.
We had a fire in the middle of the night (3am)that was caused from something belonging to the hotel. Since i had a 6am flight - i took all my things and left for the airport hours earlier than expected when i should have been sleeping. I only used the room for about 4 hours that night- would have been nice to have been offered a credit for the inconvenience - esp since my stay was prepaid - I felt like this property would rather cater to families with kids than the business traveler - the halls were quite loud after hours
We called several times before our arrival on the arrival day, but got put on hold at least 3 times for a long time. We were inquiring about early check in--when we finally got through to a person, we were not able to check in. Understandable, but unfortunate.
The hotel lobby looked nice. It wasn't clear to me that the suite I booked was in a separate wing of the hotel. The front desk staff who checked me in was rather unhelpful in pointing me to the elevator I needed to use. After wandering around,one other staff member noticed I was lost and helped me with my bags to the elevator. Other than the hiccup at check-in, our stay was pleasant. The room was large, spacious, clean and comfortable. I would stay here again.
Staff was extremely friendly, better than most I've seen. Others as checked above. The coffee pot was not functional without great effort. It did rinse a coffee tone liquid before use, thus, not clean, but all else seemed to be clean.
Located within 2 miles (3 km) of Oak Park Mall, Holiday Inn and Suites Overland Park West, an IHG Hotel places you within a few miles (5 km) of AdventHealth Shawnee Mission. This 3-star hotel has 191 guestrooms and offers conveniences like a restaurant, an outdoor pool, and an indoor pool.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.
37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes.
Holiday Inn and Suites Overland Park West, an IHG Hotel features an indoor pool, an outdoor pool, and a 24-hour gym. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and a spa tub.
Ok property. 5th floor smelled like smoke and the room felt gritty. I didn’t choose a smoking room but it felt like one. Someone kept banging on the door at 10 pm which was a little scary - I didn’t answer.
At this price, would like to see continental breakfast options or similar amenities.
Hi William, Thank you for the 5-star review! I understand your desire for included breakfast in the price and I will be sharing this feedback with our ownership. Thank you again for your comments,
Thank you for the Excellent Rating.
Thank you for taking the time to rate the Hotel. Best Regards,
Clean bathroom and room. Free coffee in lobby. Desk clerk very nice.
Kathy, Thank you for the kind rating and review. It was our pleasure to serve you and we look forward to serving you again. Best Regards,
Thank you for taking the time to rate our Hotel and the services we provide. Best Regards,
Check in was slow because the room wasn't ready at 3 pm; staff did not provide my breakfast voucher at check in even though this was paid for (no free breakfast). I had a ground floor room with little to no ceiling insulation so every creak above kept me up most of the night, then honking outside my window woke me up bright and early in the morning.
HOTEL WAS CLEAN, STAFF FRIENDLY, AMENITIES AS STATED ON THEIR ONLINE LINK.
I understand that the hotel is under renovation, BUT my room was only partially renovated as the wall paper in the bathroom was falling off the walls, the air condioner in the room was cycling on and off every 5 seconds, literally. Great location but the price and the room inadequeces were unacceptable. This would definately be my first choice or even close to the top again.
Thursday manager's special is free horsdoovie & 2 drinks - nice bonus after a long day. Nice hotel with great restaurant.
Hi there Robert, Thank you for leaving feedback on your stay. I want to apologize for the experience you had with us. We are a 100% non-smoking hotel and we do charge guests who smoke so if your floor was affected, please be assured we punished the guests responsible. I do hope you consider staying with us again so we can show you the kind of hotel we strive to be. Thanks again,