The description and photos of this property are misleading. The room description clearly said air conditioning, but my room had none, not even a fan. It was 80 degrees outside. The website says the bar is open at 4. We weren’t able to get drinks until 5:30 because the bartender didn’t show up until then. The wine was open and the bottle was dusty. It was stale and undrinkable. At night, my room was sweltering. I called the front desk. Now answer. Apparently the staff is completely gone at 10pm. I couldn’t stay there for three nights. I had to find another hotel at 11pm. Someone called me the next morning and I told the the situation. I demanded a refund. They told me the owner would call me. I haven’t heard from them 3 days later. Even Orbitz can’t get a response from them.
The property was great, the steak house, bar, pool, spa and outdoor roof top were all closed. "Continental" breakfast left something to be desired. Overall was a pleasant stay
Property is an historic site; rooms are interesting and unique. Problem is they was to be a "boutique hotel" but are clueless about service. Check in was horrible, room information had typos and incorrect English, breakfast service was minimal, no basics like salt and pepper, or butter and jam let alone niceties; roof access to the hot tub was blocked if someone was in the spa.... The only thing they stresses were their rules and how you could upgrade and spend more money, Then they asked for a tip!!!
Great antiques excellent views and wonderful breakfast. Super unique place to stay!!!!!! Not your average hotel or motel. A place from time past .
This is for the Houses away from the castle. First, the Tv didn't work in the "Castle View" room then they offered us to change rooms to "The Loft" 3rd floor way bigger room but an underpowered air conditioner took at least 5 hours to cool down. Should have named it the Sauna. Next time I will make sure I'm staying in the Castle it's self I hear it's better.
The house was really cool to visit. But to stay there, it doesn't matter how fancy the woodwork is if the shower doesn't work. It was nowhere near the value that we paid for.
Very interesting and unique historic place. However needs a lot on TLC.
Located in West Main HIll within a short walk of Kalamazoo College, The Henderson Castle is within a mile (2 km) of other popular sights such as Western Michigan University. This 12-room, 3.5-star bed & breakfast has private in-room spa tubs along with a winery and a casino.
This bed & breakfast is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.
The 12 individually decorated accommodations feature balconies and 17 bathrooms, and there's space to spread out with dining areas and sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Memory foam beds sport Frette Italian sheets and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Private spa tubs, fireplaces, and private yards are also standard.
At The Henderson Castle, guests have access to a winery, a casino, and 2 spa tubs. There's free offsite parking, and an airport shuttle (available 24 hours) for USD 35 per vehicle one-way. Front-desk staff can assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski bed & breakfast include a sauna, a rooftop terrace, and free WiFi in public areas.
The description and photos of this property are misleading. The room description clearly said air conditioning, but my room had none, not even a fan. It was 80 degrees outside. The website says the bar is open at 4. We weren’t able to get drinks until 5:30 because the bartender didn’t show up until then. The wine was open and the bottle was dusty. It was stale and undrinkable. At night, my room was sweltering. I called the front desk. Now answer. Apparently the staff is completely gone at 10pm. I couldn’t stay there for three nights. I had to find another hotel at 11pm. Someone called me the next morning and I told the the situation. I demanded a refund. They told me the owner would call me. I haven’t heard from them 3 days later. Even Orbitz can’t get a response from them.
The property was great, the steak house, bar, pool, spa and outdoor roof top were all closed. "Continental" breakfast left something to be desired. Overall was a pleasant stay
Thank you very much for your kinds words. we truly appreciate it and work very hard every day to improve ourselves no matter what .
Property is an historic site; rooms are interesting and unique. Problem is they was to be a "boutique hotel" but are clueless about service. Check in was horrible, room information had typos and incorrect English, breakfast service was minimal, no basics like salt and pepper, or butter and jam let alone niceties; roof access to the hot tub was blocked if someone was in the spa.... The only thing they stresses were their rules and how you could upgrade and spend more money, Then they asked for a tip!!!
Great antiques excellent views and wonderful breakfast. Super unique place to stay!!!!!! Not your average hotel or motel. A place from time past .
This is for the Houses away from the castle. First, the Tv didn't work in the "Castle View" room then they offered us to change rooms to "The Loft" 3rd floor way bigger room but an underpowered air conditioner took at least 5 hours to cool down. Should have named it the Sauna. Next time I will make sure I'm staying in the Castle it's self I hear it's better.
Hello, I apologize for the issues you mentioned with your stay. Please contact us to discuss your experience with us directly. Thank you for your feedback.
The house was really cool to visit. But to stay there, it doesn't matter how fancy the woodwork is if the shower doesn't work. It was nowhere near the value that we paid for.
I am truly sorry to hear about your shower issue.I will find out what happens and get back to you. Truly yours
Very interesting and unique historic place. However needs a lot on TLC.
Thank you so much.