WATER CLOGGED IN SHOWER BOOTH
Room smelled BAD of stale cigarette smoke. When advising the Front Desk that the room smelled, he said that it was because it was a handicap-accessible room!!
In a little woodsy lot with nice owners.
It was fine. Great location
The location is perfect for visiting WMU. The hotel is a run down, but it is not ridiculously bad. My room did smell like cigarette smoke and there were guests smoking marijauna on my floor, but I still had a really good night sleep. It is a good bargain if you can deal with the rest.
The hotel was clean, but outdated in a few areas. Beds are comfortable and rooms are cozy.
Property was filthy. Room had towels hanging from the previous guests and smelled musty. Called for a late checkout for 12pm and at 11:30am was walked in on while in bed by management telling us to leave. Would NOT recommend
Nice, quiet place to stay. Will use this in the future
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Easy to get to and in a decent area around a college town. It’s just hard to find parking. Staff is nice
I ususally stay at the Holiday Inn hotels. In comparission, Comfot Inn is under staffed and the breakfast quality is very low. Parking lot now plowed after snow
The location of the property was convenient for walking and the desk clerk was kind enough to upgrade 1 of our 2 rooms to a king size bed instead of 2 doubles. Other than that this property is in serious need of updating. The workout room did not have 1 working machine and the elevator was questionable. We took the stairs the entire stay which wasn’t too big of a deal since we had 1 small bag each. The door to our room didn’t close properly. We had to push the door pretty firmly to ensure it closed. We do not intend to stay there again.
Wasn’t the worst stay, but not the best either. Something (dry) but dripped on the head board 😖 room could have been a bit cleaner. No free breakfast (just a bag with apple , granola bar , mini water, cheap juice)
Was happy with everything. Didn't run into any issues.
This was a moderately disappointing experience for a brief stay. Upon checking in, I went to grab coffee in the lobby to wake me up before an event, but found that all carafes were out. They were out the next morning during breakfast too. The coffee machine in my room didn't work either. During the middle of the night, the AC/heater unit began to emit an awful smell like burning chocolate. It didn't go away until about an hour after I turned the unit off, so we were hot all night. Breakfast offerings were disappointing. Would not recommend this location.
Located in Kalamazoo Central Business District within a 5-minute walk of Kalamazoo College, Comfort Inn Downtown - University Area is within a 15-minute stroll of Western Michigan University. This 60-room hotel welcomes guests with free breakfast and conveniences like a 24-hour gym and free in-room WiFi.
Start your day off right with a free buffet breakfast.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers.
Comfort Inn Downtown - University Area features a 24-hour gym, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. This hotel also has laundry facilities.
WATER CLOGGED IN SHOWER BOOTH
Room smelled BAD of stale cigarette smoke. When advising the Front Desk that the room smelled, he said that it was because it was a handicap-accessible room!!
Hello Timothy,Thank you for being a valued guest and for providing us the feedback regarding our front desk and your insights regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.
In a little woodsy lot with nice owners.
Hello Nancy,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.
It was fine. Great location
Hello Richard,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our location. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
The location is perfect for visiting WMU. The hotel is a run down, but it is not ridiculously bad. My room did smell like cigarette smoke and there were guests smoking marijauna on my floor, but I still had a really good night sleep. It is a good bargain if you can deal with the rest.
Hello Brooke,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
The hotel was clean, but outdated in a few areas. Beds are comfortable and rooms are cozy.
Hello Ed,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Property was filthy. Room had towels hanging from the previous guests and smelled musty. Called for a late checkout for 12pm and at 11:30am was walked in on while in bed by management telling us to leave. Would NOT recommend
Hello Kurt, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Nice, quiet place to stay. Will use this in the future
Hello Sheryl, We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
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Hello Natalie, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
Easy to get to and in a decent area around a college town. It’s just hard to find parking. Staff is nice
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
Hello DAVID,Thank you for your review and comments regarding our shower. I hope that we will impress you with exemplary service during future visits.