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Sheraton Kona Resort & Spa at Keauhou Bay

4.0 out of 5.0

Recent guest reviews

We had a great experience. Lanias werearge and open No smoking on the lanais were a plus so we could enjoy having brealfast on ours.

Great staff and pools! Will def stay here again and again

I loved the location. I did not like the bathroom. It was very old and outdated.

Nice property, pools are great and the views are spectacular! The only drawback is the extra $20 for parking that is not that close on top of the $30 resort fee.

We paid $50 per night for parking and resort fee... we tried their breakfast buffet for $30 per person - the view was beautiful but food was very disappointing. Reserved for the king bed and got two double beds. We were told to book directly with hotel and don’t go through orbitz. We won’t be returning to that hotel!

Very outdated. Lack of a sandy beach was very disappointing. Will not return to this Sheraton

Overall it's very clean and quiet, but the property and amenities are old compared to the others Sheraton and Marriott Resorts we stayed in the past.

Game room is outdated, the pool was cold, and the hot tub was not hot and too much chlorine. The food was expensive and not that good. The Trolley was the best value for the resort fee. The rental equipment was great with great staff. The manta Ray swim was excellent I highly recommend the motorized canoe with six divers. The farmers market on Wednesday’s was a highlight great food and vendors on the property. The guava juice and water at the front desk is a great idea very useful after long walks. The staff at the front curve of the hotel were great wonderful customer service. The resort made it clear they did not like that we used an online service to book our trip. We requested two King rooms and received one king and a double. The double was small for two people so the resort accommodations was to put a cot in the room. At that time we were told because we used Expedia it was just suggested for two kings. Anyways I wasn’t going to let the resort get away with this so the 1st night we kept the two assigned rooms and the 2nd night they switched the 2nd room to a king with an ocean view. We asked for close rooms because our daughter was in the 2nd room she ended up two floors higher. Over all we enjoyed staying at the Sheraton because of the location and views. They need to update their rooms and fix the water temperatures of the pool and hot tub because they claim it’s the reason for the resort fee.

The electricity went out twice while staying there and that burned my computer

78-128 Ehukai St Kailua-Kona HI

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Spa
  • 2 outdoor pools

Sheraton Kona Resort & Spa at Keauhou Bay places you next to Haleo Luau and within a 15-minute walk of Kona Country Club. This 508-room, 4-star resort has 2 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Relish the local cuisine at Rays on the Bay, one of 4 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:30 AM.


Rooms

A 55-inch LCD TV comes with digital channels and pay movies, and guests can stay connected with WiFi and free wired Internet. Beds are dressed in premium bedding and the bathroom offers a soaking tub, a hair dryer, and free toiletries. Other standard amenities include a furnished lanai, a refrigerator, and a minibar.


Property features

Guests of Sheraton Kona Resort & Spa at Keauhou Bay have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is offered for USD 27.00 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this spa resort include a 24-hour health club, a spa tub, and outdoor tennis courts.

Room options

Room, 2 Double Beds, Partial Ocean View

Full 2 | Sleeps 4

Room, 2 Double Beds, Balcony, Mountain View (Mountain View)

Full 2 | Sleeps 4

Room, 1 King Bed, Partial Ocean View

King 1 | Sleeps 4

Room, 2 Double Beds, Balcony, Oceanfront

Full 2 | Sleeps 4

Guest reviews for Sheraton Kona Resort & Spa at Keauhou Bay

Everyone (71) Couples (259) Business (10) Family (116) Other (38) Friends (22)
5
Families

We had a great experience. Lanias werearge and open No smoking on the lanais were a plus so we could enjoy having brealfast on ours.

By on May 21, 2019

5
Partner Couples

Great staff and pools! Will def stay here again and again

By , from Seattle on May 6, 2019

4
Partner Couples

I loved the location. I did not like the bathroom. It was very old and outdated.

By on Apr 28, 2019

4
Everyone

By on Apr 22, 2019

5
Everyone

By on Apr 3, 2019

4
Family with small children Families

By on Mar 23, 2019

4
Family with small children

Nice property, pools are great and the views are spectacular! The only drawback is the extra $20 for parking that is not that close on top of the $30 resort fee.

By , from MN on Mar 22, 2019

5
Everyone

By on Mar 21, 2019

5
Everyone

By on Mar 1, 2019

3
Families

We paid $50 per night for parking and resort fee... we tried their breakfast buffet for $30 per person - the view was beautiful but food was very disappointing. Reserved for the king bed and got two double beds. We were told to book directly with hotel and don’t go through orbitz. We won’t be returning to that hotel!

By on Feb 25, 2019

Sheraton Kona Resort & Spa at Keauhou Bay

78-128 Ehukai St, Kailua-Kona, HI 96740