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The front desk staff at the Residence Inn Secaucus Meadowland is excellent, friendly and very courteous. Gayle is one of the staff there. My stay was a great one and I will be coming back again. Great
We wanted to stay outside NYC and this was a great location. We had been unable to find a last minute room and one became available at the Residence Inn. Being Marriott Reward members Gayle at the front desk gave us a great price. The room was outstanding. We were wishing we were spending a week there. We would definitely stay at this hotel again when visiting NYC and not wanting to stay in the big city
I stayed here for a friends 50 th bday. We got complaints about being loud in the room Ashley from the front desk told us to come party downstairs. We were worried about being too loud. I personally came to her and asked her if we were bothering her and she said are you kidding not one bit enjoy yourselves. Great customer service. Most people in that role would’ve been annoyed that it’s not quiet overnight She let us party as long as no one complained Helped us with ice cups and when the lights shut she turned them back on for us. It was very nice of her. We were a loud and huge bunch she could’ve got easily annoyed but she was very helpful and thoughtful. I appreciate that!!!
Amazing location, very nice, clean and the decor is fabulous! I encountered 3 staff while I was there they all were nice, respectful and great customer service! Christopher, Gayle and Tania great customer service!
Everything about this hotel is wonderful. Gayle that checked us in was extremely professional. The breakfast was great. The Lobby is great. This location is close to various stores. Various wonderful restaurants are closer to this hotel
If I could give zero stars... yes my review will start like this. The hotel is clean and the location is fabulous! I had no issues with the hotel and was excited to have found a nice, affordable hotel that is close to the city and easy access ($4 bus bus fair about 30 steps away) Then I checked out and the horror started. I went with my 3 children and accidentally left a small bag inside the room. I arrived home at 515pm and called instantly. I was informed they are charging me $349 plus tax for the room because I left the bag inside. Instantly I called my bank and put a stop on the card, however over the night they attempted to charge my card a total of 8 times. Since they had gotten pre approval they did end up charging me $434. My bank reversed the charges with no issues but having that issue was not needed. I was then told I would never get my bag back because they don't ship or label anything and I'd need to send a courier service to do anything. Ended up sending UPS as a courier however UPS never picked up the bag because when they tried, they were told the bag is gone. Luckily only thing in the luggage was a few items of clothing and an electric tooth brush however I had one very special dress and (cheap) item of jewelry (went to see Be More Chill with my daughter and my late husband had gotten this necklace for me and my daughter before he passed away, either way, I understand I left the bag and thats on me, but) I've emailed and called the hotel and manager several times always sent to the "manager" voice mail never a call back, never a return email. The employees are super rude and when I first checked in I asked for the zip code so I could get some groceries delivered and the clerk told me she has no idea what the zip code was and I could google it LOL True, I can, but I was just making conversation. Knowing the zip code of the place you work doesn't seem like something you'd have to go out of your way to do. I asked about bus/taxi/uber service into the city for the next day and she told me she doesn't know she just moved here and started working a few days before. I should have known then that something was going to go wrong because when your hotel is so close to the city I'm sure that is a question that has been asked before? I couldn't have been the only person to have asked for transport service into the city? All in all I am actually very sad because the hotel is in a great location and its very clean I have plans to return several times this summer to New York for various events and now I have to find a different place to stay. I was looking forward to staying there every time I had business in New York.
We loved this hotel! The service was fabulous, and I was so pleased when Dominick, the desk clerk, was able to upgrade our room to a one bedroom! The hotel is within walking distance of several restaurants, as well as a movie theater. Easy access to the NJ Turnpike as well. We would definitely stay here again.
My husband, two daughters and I stayed at the Residence Inn Secaucus and it was a lovely stay! We actually were initially to stay at the Embassy Suites in Secaucus but they were doing construction in hotel. I looked up other hotels in area and came across Residence Inn. The reviews were pretty good and there was no construction. The hotel was very accommodating as we were able to get an early check in. The hotel has an indoor pool, free breakfast and several restaurants right out the door. There is also a movie theater across the parking lot. The hotel is in a prime location! The rooms are spacious and have a full kitchen and pull out sofa. It's also very easy to get to Manhattan from there, which was why we stayed there. The 320 bus took is straight to the Port Authority. I would definitely recommend this hotel and we will hopefully stay again in the near future.
Stayed in this hotel for 3 weeks: Pros: 1. Close to many restaurants/cafe/cinemas 2. Close to the office Cons: 1. House keeping. They don't make the room properly. During my entire stay they didn't changed a single pillow cover 2. No restaurant in the hotel 3. They took authentication for excess amount but didn't settled it for a month. When i asked the customer support team they escalated the issue to the Manager (Robert). Unfortunately he was rude in hos behavior as he closed the issue without providing the solution. Then raised a second request for the same issue. This time it was assigned to their AM (Ariel). The AM asked me to provide the transaction details. Despite providing the same and sending multiple reminders, no response from AM and the customer care team. Suggestion: Stay away from this hotel
Gayle was the absolute BEST!! From the beginning to end of our visit she provided outstanding Customer Service!! She helped with our trip to the BIG APPLE!! We will definitely return because of her!!!
Residence Inn Secaucus Meadowlands places you within a 15-minute stroll of popular sights such as Meadowlands Exposition Center and Mill Creek Mall. This 3-star hotel has 154 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is offered each morning. At the end of the day, the bar/lounge is a great place to grab a drink.
All 154 air-conditioned accommodations feature kitchens and space to spread out with living rooms and dining areas. 40-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.
Built in 2015, the brand new Residence Inn Secaucus Meadowlands offers an indoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a free grocery shopping service.