I think the hotel appearance is great outside but the inside needs to be updated
We were very unhappy to find out when we arrived that the pool is not open. It should've been written on Orbitz. We reserved this hotels for this reason and its very upsetting!
Great staff, nice view, great location, cleam room
Very convenient location; however, the breakfast ends too early and there’s not much to get.
I chose this place only cause they had a pool the room had mold in the cabinet bed was dirty the room has 2 settings either hot or cold and the windows didn't even open
Couple months ago I was in at Rhode Island location and I was tkinking
The property was kept clean. Great service from staff, always accommodating. Beds are on the small side for being double beds.
Great and friendly staff, clean room, close to shopping area
Room smelt horrible. The pool indoor pool water wasn't warm enough and the chlorine was so strong as soon as you walk in your eyes start to burn before you even go in the water. You can smell the chlorine throughout the entire first floor. Breakfast was horrible only muffins and granola bars and coffee. Nothing to drink for kids. Waste of money!!
Nice place , nearby restaurants and stores but bit far from liberty state park... overall worth it for as long the price c ould be bit lower would help
very convenient location, express bus to city right outside hotel. Not really a breakfast though, only granola bars and packaged muffins. Disappointed in bfast.
Greatest place to stay , clean room and quiet,,I will recommend to a friend
This was my worst experience ever and. No Staff to support. Midnight room was stinky and informed to front desk they said no room available and if you want cancel reservation. It was looks like laundry room and detergent fragrance was in room. Bed was not comfortable. Matters were spring board and not comfortable at all. Towel - even there was no house keeping and needs to get your towels replace by own. 3 days it was not a good experience. Even staff was not interested to listen. They said this is only room available else look for another place. Midnight with 3 kids it was not easy to go out and search for room. I expect to get my money back.
Rude night shift staff, smelly rooms. Poor housekeeping
No frills! No fuss! I like the hotel because its a nice place to sleep. It's a basic, clean hotel in a great location! A bus stop is literally across the street to get into NYC! $8.50 round trip! Lots of restaurants and a movie theater are all in walking distance. You could even walk to Walmart!
Internet sucks. Breakfast has only muffins. Housekeeping is done only once a week. Everything is self service.
Extended Stay America Suites Secaucus New York City Area places you within 3 miles (5 km) of popular attractions like Hoboken Waterfront and Port Imperial Ferry Terminal. This 132-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 132 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
At Extended Stay America Suites Secaucus New York City Area, guests have access to a gym, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a terrace, laundry facilities, and a garden.
I think the hotel appearance is great outside but the inside needs to be updated
We were very unhappy to find out when we arrived that the pool is not open. It should've been written on Orbitz. We reserved this hotels for this reason and its very upsetting!
Thank you for being our guest. We are sorry you were unable to take advantage of our pool and regret the inconvenience it caused. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Great staff, nice view, great location, cleam room
Thank you for your wonderful summary pertaining to your stay at Extended Stay America. We are thrilled you appreciated not only our friendly team and convenient location, but also our spacious rooms. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Very convenient location; however, the breakfast ends too early and there’s not much to get.
Rony, thank you for choosing to stay at Extended Stay America during your visit. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. However, we are sorry for the disappointment you had with our breakfast offerings. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
I chose this place only cause they had a pool the room had mold in the cabinet bed was dirty the room has 2 settings either hot or cold and the windows didn't even open
Please accept our sincere apologies for the issues you encountered while you were here. Your feedback is important to us, so it has been discussed with our housekeeping and maintenance departments in an effort to improve the standard of our service levels moving forward. We urge you to give us an opportunity to make it up to you on your next stay. Sincerely, Hotel Management
Couple months ago I was in at Rhode Island location and I was tkinking
We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Thank you for your review. We are sorry the condition of our hotel did not meet your expectations and the inconvenience it caused. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will return so we can make it up to you. Sincerely, Hotel Management