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Country Inn & Suites by Carlson, Vaishno

3.0 out of 5.0

Recent guest reviews

Visited the place with wife & kids(4 & 6) in the 1st week of June. The hotel is 10 kms away from Katra city, surrounded by the mountains.The check-in was very smooth with a refreshing welcome drink. The bell boy guided us through the huge property to our relaxing and beautiful room. The room looks very modern with all the necessary items present. The toiletries and the fitments were of good quality. The refreshments were provided anytime of the day. The free wifi was having good speeds occasionally. The restaurant,A-la-carte and buffet, was very average. The variety was less and the taste was just average. The Hotel provides free pick up and drop for the darshan.They can also arrange for the Yatra Parchi if you havent taken it.They also gave us a free pickup drop to katra in the evening. They have a huge Garden with kids play area and seating which is very well maintained. Only problem was that whenever the kids wanted to use the play area in the evening,they were watering the gardens. The Kids pool was good and can keep the kids busy for a long time.The main pool was big and almost clean,but still there is scope for improvement.

Smart property located in natures lap just away from rush of Katra, beautifully maintained too. Excellent rooms and a very good swimming pool fresh air in lawns takes away all your exhaustion of Bhavan trails. Keep it up.

I ( Amit K Singh) have visited this hotel as a part of My Vaishno Devi Trip . I must say it was an amazing experience and we thoroughly enjoyed the hospitality . All Team Members who have interacted with me during my visit from 23rd to 24th evening were Stars . I travelled with my parents and enjoyed entire Trip . I must appreciate Harpreet and Team - Ravi , Vikram , Vijay who had served us well and Harpreet is a dear Friend and great personality . Reception Team members Arun , Suresh , Seena and Rakesh were so welcoming and hospitable during our stay . Arun Thanks for late check out as curtesy . Hotel is so well maintained and clean , well done Housekeeping Team Inderjeet and Banmali ( Boy ) who made our room . Everything was just superb . Now this will always remain as my Stop over every time I visit to Vaishno Devi Temple . Hotel is located near pretty scenic natural place and away from those busy down town hotels . We have enjoyed it's peaceful ambience and hospitality there which you may not get in any of hotels in katra . Once again thanks entire team and it was great meeting Kuldeep Sharma who heads this Hotel as GM. Regards Amit

It was very bad experience.Welcome was okie room which was given never looks spacious we booked for deluxe room.Reception lady tried to assist us but due to fully booked she has no other option, we were very tired so stay in the same room throughout our stay.Visited pilgrimage place came next day morning,Requested for breakfast to be serve in the room.Limited option was given which was not acceptable being a good property name.Next day went for the buffet breakfast very limited option in the buffet.Drilling noise from the corridors in the noon time called to the reception cannot do anything.We would like to meet the manager he was not around.Message was given to met him.He never get back to us.Late check was asked by the night manager.He showed his hospitality & gave us extension hours for our next destination so we rest before we visit to next destination.Staying in a well known property it is the responsibility of the management to sort out the matters rather to neglect.Very often to stay again.

This is a place to relax Stay ws comfortable and the staff was very warm and helpful. The food is tasty especially ala carte menu.. they really need to work on the breakfast menu as it is very limited. All in all a place to go for sure. The complimentary service to helipad is also worth the mention.

The hotel is worth value for money ,staff response is very good ,excellent room services and locations is fanastic well surrounded by trees ,polluted free atmosphere . will be first perefence next time ...

I had a very bad experience of staying at this hotel. My advice to everyone would be, if you are fine that strangers can get into your room at middle of night then go ahead and select this hotel. Let me narrate my nightmare - We (me and my wife) stayed here between 21st to 23rd May, 2017 (for 2 nights) on room number 203. On 23rd morning at around 2.00 (a.m.) I heard some noise outside my door which woke me up and I realized that someone is trying to get into my room, I rush towards the door and by the time they were successful in opening the door, I was shocked as I had locked the room still they could open the door. I saw a lady with 2 kids (one would be around 10 or 12 and the other may be around 6 or 7), they said its their room (203) and after a very short discussion (for around a minute) the kid said sorry the key is for 223 and they entered wrong room by mistake. I immediately called up the reception and asked them what kind of security is this, I asked the person at reception 2 questions: 1) How could a key of room # 223 open the doors of 203 – This doesn’t even happen in Dhramsala’s, forget Star hotels. 2) Why wasn’t any bellboy escorting the guests - even in a cheap hotel the bellboys escort the guests. The person at the reception just kept on saying sorry and repeating that the guests got into our room by mistake. When I told him that this is a major security breach and I insisted that I want to speak to the manager, he calmly said that can happen only in the morning. Nobody from the hotel administration cared to come and inspect the situation and I could still hear the voice of the guests for around 10-15 mins as I stand guard right behind the room door (wondering who gets in next). I guess it took them 10-15 mins to figure the right room (that is my best guess). Obviously after this incident we couldn’t sleep for obvious reasons. As I narrate my experience, I am feeling like I am narrating a small scene from a funny movie but on a serious note this was a big security lapse from the hotel administration. I was already shocked by this incident and their callous attitude was a double blow. At the time of check out the In-charge did agree that it was a security lapse and said that by mistake the guests were given keys to our room. When I asked why there wasn’t any escort and why I wasn’t allowed to speak to the manager at night, there was no answer. He could only say that he will investigate the matter (by looking at the CCTV footage) and will provide me a report later. It is almost a week now and I haven’t received anything nor do I expect anything and anyways it is not going to help me now as I have already decided that I will never stay at any of the Country Inn’s ever – worst experience.

This Is probably one of the few chained hotels at katra. Very nice property with large rooms. They have a superb Restautant that served us amazingly tasty North Indian food that was like manna after the long hike to and from Bhavan. They are a 10 minutes ride away from the center of The katra market and if you are looking for the quiet, this is the place. They provide free pick up and drop from katra and that's convenient . They also have a small spa for aching limbs, unfortunately it's not open 24 hours ...but at least it's there 😊😊

Hospitable staff every one was polite . Food ordered late night but was served well . Buffet breakfast was excellent and tasty too. The hotel has almost all amenities. Except bar as in Katra drinking is prohibited. But you can carry Ur own stuff and enjoy. Excellent Ambience.

Good hotel with big rooms sprawling gardens giving you a feeling of luxury even at a pilgrimage which is rare food was good and the free shuttle provided was convenient courteous staff would recommend this hotel to all the travelers

Jammu Katra Highway Katra Jammu and Kashmir

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Country Inn & Suites by Carlson, Vaishno is located within a 15-minute drive of Raghunath Temple and Shalimar Park. This 77-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free valet parking. Amar Mahal Palace Museum is also 21.7 mi (35 km) away.


Dining

Free breakfast is included with your stay. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds at the onsite restaurant or coffee shop/café.


Rooms

All of Country Inn & Suites by Carlson, Vaishno's 77 air-conditioned rooms provide coffee makers, free newspapers, and free bottled water. LED TVs come with satellite channels, and guests can stay connected with free WiFi. Desks and free toiletries are also standard.


Property features

Country Inn & Suites by Carlson, Vaishno features an outdoor pool, a children's pool, and a health club. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for INR 3700 per vehicle roundtrip. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this family-friendly hotel include a spa tub, free WiFi in public areas, and 2 meeting rooms.

Room options

King, Executive Suite, Non Smoking

King 1 | Sleeps 3

King, Executive Suite, Smoking

King 1 | Sleeps 3

King, Deluxe Room, Smoking

King 1 | Sleeps 3

Deluxe Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 745 reviews