The Sultan Hotel Jakarta4.5 out of 5.0
Recent guest reviews
Nice hotel with beauty lobby. Easy access tunnel walkway to the convention centre and only a short walk to the big shopping mall. Good restaurant in the lobby, but avoid nights with the live band (far too loud to have a conversation with your meal)
I booked a Deluxe Room through Agoda as the room looked good. Upon checking in, I requested for a smoking room and I was given a Jr Suite instead! Thank you Sultan Hotel for the free upgrade! I guess the Jr Suite was in the old wing so the room looked old. Most electrical points were already sticking out of the wall so you may consider getting them fixed. There's a few TV channels but most doesn't have signals. Staff were friendly, check in and check out was fast. Massage is a bit costly though. Currently, Sultan Hotel is having renovation so it makes transportation difficult. Asked if I could walk to Pacific Place and was told that I need to take a Taxi. When the Taxi exits Sultan Hotel's main gate, I see Pacific Place right in front of me. So I ended up wasting some time as the taxi need to detour a long way...
The hotel might be old and need some renovation in some of the areas (they're currently doing this renovation), but the staff and the service makes me feel like its my home. They were all kind and very helpful in helping / assisting the events that I'm in. They were willing to stay up late night and assisting us in every request that we need. The food was delicious and it was sad that the Japan restaurant was closed at the time we were there. I stayed here for an event, it is my second time. Loving every bits of it.
I stayed here for 2 nights. What i love at this hotel; the room is big, especially the bathroom. They have shower area and bathtub in large space. My daughter love it. When I stayed there, the pool is under maintenance. So we couldn't swim there but they have pool at apartment too. Need some area to be renovate, but overall it's good. Will be back here for another stay.
This is the 3rd time staying and having an event at Sultan. The help and service was superb, everyone was friendly and helpful. Food was delicious. This is place is like my second home everytime we have an event. Thank you Sultan once again.
The place is very unhyginic, and the tables are very sticky! The candles here also smell disgusting! I wouldn't recommend this place to anyone whatsoever. I had to go wash my hands after I ate, because the dish handles were also very sticky.
I always like staying in this hotel. This time is my second time I stayed in this hotel. One good reason to stay here is value is more than costs. Room is big and luxurious, but price is cheap. As this hotel is ex hilton brand hotel, I still feel the ambiance of five star diamond ++ hotel in this hotel even though the building already looks dull and obsolete from outside and some of interior equipment and furniture looks so old. Service is standard. Breakfast is not bad. Staff is ok despite the ability of speaking English. This hotel is recommended for those who wants to be in good 5 star hotel but in affordable price when visiting Jakarta. As I have been to many new five star hotels, such as Pullman central park, holiday inn, mercure, etc. Compared to those hotels, this hotel room is much better in terms of location,ambiance, and price. Hence I like staying here.
I stayed in THE SULTAN HOTEL & RESIDENCE JAKARTA May 2-7 for work purposes. One evening upon my return to my room I found GBP20 on my table. I dropped it from my wallet without even having realised it. But, it was there. GBP20 is half of a monthly earnings of many labour workers in Indonesia! I congratulate the Management team for having this professional staff!
First the good - It's located in the heart of the city so access is not hard. Rooms spacious and clean most of the time. I stayed on the 12th floor, overlooking the city, fabulous view. Room service and cleaning attentive. Buffet has a wide variety but the same dishes everyday, so if you are an experienced traveller, you would know how to mix and match, or you better learn. The biggest plus was its underground access to the convention center nearby, nearby shopping centers and the jogging track, clean but the construction all around leaves debris and the track needs better care. The bad - lots of construction taking place, some parts of the compound are closed. In fact the main entrance to the compound is closed these days, and you have to actually enter from the rear, my taxi driver missed that and was stuck in traffic on a Sunday for 40 mins, all the time the hotel towering over us. Traffic can be a killer with construction of the sky train tracks nearby. Staff English needs some improvement. This is an old hotel, some of the old charm is there, but so is lack of up-keep, the toilet in my room had stains from over use and was of a dark brown hue. good for a short business stay especially if someone else is paying the bills.
I stayed at Sultan Hotel with my husband and son for 1 night on the weekend. I booked Deluxe room with health and wellness weekend package. We got an upgrade to Grand Deluxe for free. We stayed in room 1126 (+) points 1. The room is spacious enough with separate bath tub and shower 2. Location is next to Gelora Bung Karno (senayan) 3. Breakfast is quite good but I've taste better in other hotels 4. bed is comfy and room is sound proofed 5. it has hot/cold water 6. free early check in, and free late check out until 4PM (-) points 1. bathroom tile needs to be polished it got lots of stains and mouldy everywhere 2. no slippers in the room 3. there were only 2 big towels and 1 small towel in the bathroom, shouldn't everything be paired? 4. Toilet needs to be polished and thoroughly cleaned, when i flushed the water resurfaced and i had to flushed 4-5 times till everything sucked in 5. Did i mention mouldy everywhere in the bathroom? 6. We had to walk out of the hotel from the lobby area and walked about 200m to the apartment building to get to the swimming pool, yes.. no swimming pool in the hotel 7. Dining is only at lagoon cafe and nanxiang restaurant, and in the evening nanxiang is transformed to cafe with live band, not so many entertainment to be found at Sultan 8. cable tv but very limited channels 9. couldn't find any wifi connection
- Walking distance to Gelora Bung Karno Stadium
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in Kebayoran Baru, The Sultan Hotel Jakarta is a leisurely stroll from sights such as Gelora Bung Karno Stadium and Jakarta Convention Center. This 4.5-star hotel has 707 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's in central Jakarta and also a short walk from Kidzania and Giggle the Fun Factory.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Relish the Chinese cuisine at Nan Xiang, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
All 707 air-conditioned rooms feature free minibar items, refrigerators, and coffee makers. LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free newspapers, free bottled water, and safes are also standard.
Guests of The Sultan Hotel Jakarta enjoy a full-service spa, an outdoor pool, and a health club. There's free parking, and an airport shuttle (available 24 hours) for IDR 400000 per room one way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 673 reviews