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The Sultan Hotel Jakarta

4.5 out of 5.0

Recent guest reviews

Classic Hotel with excellent service staff. Complimentary shuttle bus to the nearby mall was a plus. Concierge team was very helpful especially Kornelis. Well done and looking forward to be back again.

The Sultan Hotel is undoubtedly the best hotel in Jakarta. The attention to detail, service, amenities just to name a few, are beyond any other hotel in the city. The intimate experience and unblemished consideration towards the guests make you feel at home from the moment you arrive

The hotel is stylish and elegant , the view is un believable , the location is surprisingly the best in the city, the staffs are kind and professional ❤️❤️👌🏼👌🏼👌🏼 -Maulvi zehra (puteri Indonesia DKI Jakarta 6)

Everything was excellent, the hospitality is great. The condition for bathroom is clean and well maintain. The room is spacious & comfy. I also had a good breakfast everyday. It was a nice experience to stay here.

One thing i would say about The Sultan Hotel and Residence Jakarta is perfect !! Great location, a spacious bedrooms and bathrooms, an excellent food too !! and the most important is they give us a great hospitality when we stayed here for about 10 days.

Wow.. it is not often I leave a hotel completely awe struck and amazed at the attention to detail and the quality of the staff, but this hotel has blown me away. Everyone was so genuinely friendly and helpful and not in a formal way, just a relaxed and warm feeling. The hotel itself has beautiful traditional javanesse decoration, it is very rare I leave a hotel feeling so wow'd but this is one of them

The hotel has a nice reception. The breakfast is self service flat fee. Several asian food and local and international food as well are available. The international breakfast has no much variety. There are several restaurants in the hotel (chinese, japanese) and a lounge is there too. Near Seyanan City and Seyanan PLaza, I always go there walking when a change on the food is necesary (more variety on international food). They have a long time with problems with the pool and is still under repair..

It was a very convenient place to stay, knowing the very busy Jakarta city. Less noise and you can still hear birds singing outside the hotel lobby. The building has a classic look and I like it very much. Very comfortable. I'm on a business trip for a week and the hotel is well connected through the underground tunnel to the Jakarta Convention Centre (JCC). The tunnel has an escalator but it was not put functioning although there are many people passing through. Overall, the hotel has a very nice ambience, there is Gamelan live music performance by the lobby and excellent introduction to Javanese music to the foreigners. Customer service is good and rooms are comfort, although old but very well maintained. The hotel is not connected to the shopping malls just in case you are looking for something there are Plaza Semanggi (5 minutes by taxi) and Plaza Senayan 7 minutes away. The hotel is a walking distance to the huge stadium, Gelora Bung Karno and definitely the best place to stay if you are coming for sports. This hotel is an excellent place to stay if you are a tennis player. There is about 6 tennis court within the hotel compound and several international tennis competition was held here.

This hotel is a luxury hotel that came from old times at 90's. Many people know this hotel as ex-Hilton hotel, also because the scandal about the land ownership where the hotel (and apartment) was built. My survey through online travel agent found the room rate is about 1 million IDR per night for deluxe room. Location & Building: It is undeniable that this hotel was built on a very strategic and prestigious location. The hotel is located in Senayan area, across Gelora Bung Karno Stadium. It is accessible from Jalan Sudirman and also Jalan Gatot Soebroto. The hotel is surrounded with malls like Plaza Semanggi, Pacific Place, Ratu Plaza, Senayan City, and Plaza Senayan. Nearest public transportation is the Transjakarta halte at Polda. Although it seems very strategic, I find the location are little bit problematic for some reasons. First, when I stayed here, there was an event/concert at GBK Stadium at night, and the music are so loud that it can bother your sleep. Second, the streets around the hotel are one-way street, that it can be difficult to be accessed when you are not familiar with the route of Bundaran Semanggi and Jalan Sudirman (sometimes taxi driver could be confused to accessed it, especially because very few roundabout or U-turn available in this area). The hotel exterior is very 90’s for me, with the beige tiles and paint covered the building walls. The hotel building is V-shape, with a lobby at the center of L floor. A basement was available for car parking. The interior still shows the typical 5-star hotel with grandeur lobby and receptionist area. A set of gamelan decorate the corner f the lobby. You can find Nan Xiang Resto, Airman Planet Bar, and Lagoon Lounge at the lobby. My judging tells the building are well-maintained although it is an old building. Later I found that they already start the renovation of their main tower, in hope to give more better service and experience for guests. The renovation caused the closure of spa and swimming pool, so they directed guests to use their apartment tower swimming pool. The floors are served with six lifts. Lifts here could be confusing, because there’s 2 old lifts and 4 new lifts with separate system. So, if I pressed old lifts button, no chance the new lifts will serve me. If you want to quickly used the lifts, you should press the 2 different buttons and see what lift that will come first. Check-in & Room: When I arrived, the lobby are little bit crowd since the hotel has just accommodated Puteri Indonesia 2017 contestants. Even though the receptionist was crowded also, the FO officer (forgot to notice her name) help me to check in to swiftly. Normal check in time are 03.00 PM, but I checked in early at 1 PM with no problem. During my check in, I was told about free minibar and breakfast schedule. I also got free upgrade to grand deluxe room. Concierge service was offered also. I requested a room at floor that was not so crowd and noisy, but the FO told that they couldn’t ensure to fulfill that request. The FO then put me at 12th Level, with a room at the end of hallway. The room are spacious with complete facilities, and a view to the GBK Stadium. Bathroom is big but I found the cleaning process is not perfect, since I found many hair strands inside the bathroom. I absolutely love how they provide separate bathtub and shower. Water pressure was okay, but it took long time for the shower to get a warm water. Toiletries are standard, nut the bathfoam liquid didn’t give enough foam. Free Wi-Fi are available and no user name and password needed. Another facility in the room including towel, bathrobe, slippers, safe box, emergency flashlight, working desk, and telephone. The bed was clean enough with 5 comfortable pillows. My problem here was, first time I entered the room, I smelled an unpleasant smell, like something chemical. I suspected it came from the room air conditioner. Another problem is the AC take long time to cool down the room temperature, even when the AC had been set to the lowest. For a 5-star hotel, I think their TV size is too small, although the channel selection was good enough. I think the room lack of power outlet. There’s a three-hole type power outlet near working desk, that doesn’t compatible with most of Indonesian electronic devices. Service: Service was nice. Staff always greet me whenever I walk around hotel. Staff are friendly enough. Housekeeping are swiftly help me when I need a sewing kit. Breakfast: Breakfast served from 6AM-11AM at Lagoon Café. The café was spacious enough, with lots of tables for guests. The café has a great view to a big pond, and surprisingly they provide a room for children playground. I came here around 6.10 AM, when the staff still finishing the breakfast preparation. The breakfast served has many selections from Asian breakfast, Continental breakfast, American Breakfast, and Indonesian breakfast. English breakfast: beef sausages, chicken sausages, beef bacon, beans, baked tomatoes. Beef bacon served as the halal commitment of the hotel. American breakfast: Toast, waffles, pancakes, choices of bread with marmalade, cereal. I only taste their soft bread toast that was very delicious. Soft, spongy, yet sweet and buttery. Continental breakfast: Pastries, cold cuts, salads. I taste one of their Danish pastries, which is a pastry roll filled with chocolate. I love their Danish pastries; flaky, buttery, and the chocolate was scrumptious. Cold cuts served beef and turkey cuts with 3 type of cheese. Salad bar served garden salad, kimchi, olives, etc. with variety of dressings. I taste their balsamic dressing which is very thick in consistency. Indonesian breakfast: Steamed rice, fried rice, hash brown, fried rice noodle, stir fry vegetables, rendang. I don’t know why there’s many of carb choices here. I tasted their fried rice, stir fry veggies, and rendang. Taste was so-so, but the beef was tender enough. Another option for Indonesian breakfast are chicken porridge and chicken soto. Asian breakfast: Dim sum, miso soup, and sushi. There’s shumai, tofu skin roll, steamed bun, and chawanmushi. Varieties of sushi rolls were served, but it was very bland. No soy sauce provided, gari and wasabi was provided. Beverages: Beside water, coffee, and tea, there’s options for juice (apple, orange, soursop, guava), infused water, and milk. Another option: this including steamboat soup, egg stations, pudding, fruit slices in syrup, fresh fruits cut, local fruit. Condiments like kerupuk and chili sauce are provided. Now here is the problem: when I take my breakfast, the first thing I tasted was the tofu skin roll. It supposed to be a chicken meat, rolled in tofu skin and fried. When I bite it, I could taste chewy and fleshy texture. I spitted it immediately and I found a piece of uncooked chicken! It was a really pink chicken meat like it never touch heat, and even I still could see the fat in the meat (GROSS!). I reported it to a waiter, that reported it again to their chef. The waiter then come back, and said “The chef said it was supposed to be like that. It has been poached and then fried”. Okay, so why the meat still pink like that? I also hope that I wrong too, since I can’t imagine how the hotel will be sued if there’s a guest (or me) who get Salmonellosis from that food. Another problem was the service. The dirty plates and glasses on table were slow to be cleared up when I finished my meals. Even when I left the plates to take another menu, I found the dirty plates still on the table when I come back. My observation found that the waiter start to come to the service floor around 7 AM. Very minimal amount of waiter stayed when I get breakfast on 6 AM. Check out: Check out time is 12 PM. The process was quickly enough, I only need to return the card. The FO officer asked me to write a review on TripAdvisor page. Absolutely I will review it 😊 Conclusion: I give this hotel 2 stars, since I think the value-for-money of this hotel was not so great. I agree that the building facilities are so great and complete but for the service and another essential thing, I think there’s 4-star hotel that could be better, or at least provide the same standard. Also, the biggest problem was I found the uncooked chicken meat, and it is a big NO for the hotel like this. I really hope the management could provide more attention to the details of service, because the details that could differ 5-star hotel with another hotel class. I hope the future refurbishment could give this hotel a new breath and modernity touch to serve the guest better. I really looking forward to see that. Regards.

Everything was good, it would be better if the hotel have more option for western food on breakfast. For the hospitality of the hotel is excellent, the Indonesian atmosphere are fantastic but some furniture needs to be upgraded, and please provide more clothing hangers inside the rooms

Jln. Gatot Subroto Jakarta Jakarta

Located in Kebayoran Baru, The Sultan Hotel Jakarta is a leisurely stroll from sights such as Gelora Bung Karno Stadium and Jakarta Convention Center. This 4.5-star hotel has 707 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's in central Jakarta and also a short walk from Kidzania and Giggle the Fun Factory.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Relish the Chinese cuisine at Nan Xiang, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 707 air-conditioned rooms feature free minibar items, refrigerators, and coffee makers. LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free newspapers, free bottled water, and safes are also standard.


Property features

Guests of The Sultan Hotel Jakarta enjoy a full-service spa, an outdoor pool, and a health club. There's free parking, and an airport shuttle (available 24 hours) for IDR 400000 per room one way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.

Room options

Executive Room

King 1 | Twin 2 | Sleeps 2

Grand Deluxe Room

King 1 | Twin 2 | Sleeps 2

Junior Suite

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

56% of guests recommend this hotel

Total of 650 reviews