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The Sultan Hotel Jakarta

4.5 out of 5.0

Recent guest reviews

I stay 2 nights here, from 30th till 1st April 2018. Actually i have often stay here. Especially on weekend. Cause it is close to GBK [running]. I think, room needs to be upgrade [its interior side] but yesterday during stay was very comfortable. GRO named Nurul always help me, and always smile to me and family. For the restaurant, waiter named Wahyu [if i am not mistaken] always smile and help me at breakfast time.

I stayed for four nights. The hotel have a good location, very close to Jakarta Convention Center. It is also near malls, business district and city center. Breakfast was varied and nice. The staff is friendly and helpful. The size of the room is large and the beds are comfortable. I think this hotel is a bit old. The furnishings and bathroom must be renovated.

Old hotel facilities but location is very good. The Executive Lounge has very good service, especially Ibu Fitri. Amenities need to improve, generally good location. Used to be very good hotel. Hopefully, renovations and improvements especially the pool and gym can be done soonest.

I stayed at this hotel for 5 nights. Travelled there with some friends. My friends had used a different site to book the hotel but I used the Sultan hotel official website. Thus, I was upgraded to their renovated tower. After going to the room I realized my friends were further away so I decided to change my room to the same tower they were at. The staff was extremely nice to make the change for me. Yara at the front desk was extremely polite and was genuinely helpful. They gave me a room on the same floor in the same tower where my friends were at. Compared to my friends' rooms, mine was bigger. I assume they did this to compensate for me giving up my upgrade. To me the value of this hotel came from the staff as this hotel is pretty old. It definetly needs a major renovation. The hotel looks like it is stuck in the 1980s. I must say even the renovated room I was briefly at wasnt impressive. The room I stayed after the change (403), the table lamp had its electrical wires taped up. To me this was a fire risk. I wouldnt give this hotel 4 or 5 stars but maybe 3 to 3.5 stars max. The rooms didnt have any irons but they gave me 2 pieces of laundry per day complimentary. The bathrooms were outdated, the carpets to the entire ambience of the room surely wasnt what I expected for a four or five stars. One of my friends had to change his room on the 3rd night as there was a water leak from the toilet above. We had a total of 5 rooms booked at the hotel. Saying that, the staff surely made up for it. They were sincere, professional, courteous and warm. On my 4th day at the hotel Yara at the reception ran into me at the lobby and checked how my stay was. It was impressive she even remembered my name as she was the one who helped me with the room change. Breakfast had a wide variety but it did get a bit boring as the items were pretty much the same daily. I did however enjoyed the local Indonesian breakfast. The hotel is located in a central area close to malls, business district and night life. Great staff but surely needs to be renovated if they are to have repeat guests. I probably wouldn't stay here simply because the hotel is too old.

Spending our honeymoon in The Sultan Hotel Jakarta is really memorable since they prepare well our honeymoon. Thank you for reception and room boy who prepare our room is really cool. Definitely will come back to see enjoy stay in The Sultan Hotel. Thank you very much.

It's good place, i like the room, i like the breakfast because they have a lot of varians. But one thing that i don't like is the swimming pool, because this '5 stars' hotel doesn't have it own swimming pool, you have to walk to their old apartment, going up to 1st floor and there you go, small swimming pool with a lot of people. You should have your own swimming pool, even the 3 star hotel has it.

I stayed just 1night in this hotel for business. It is at good location that is center of Jakarta. All crews served very good service during staying. but..... if you stay in this you understand what I say... Actually I think this hotel is too old and the equipment of room and bathroom should be replaced with new one. Fortunately, The breakfast is good comparing to near hotel one. however if I visit to Jakarta next time. I won't choice this hotel any more. A good reakfast is important thing during trip but room condition is also most important thing to me

Front Office, room maid and restaurant staff is great, I enjoy staying in The Sultan Hotel & Residence Jakarta! Keep up the good work! I always have a good sleep and good breakfast food is delicious ! Thank you so much

The Sultan is a 5-star old hotel, this hotel should do renovate so the sultan can compete with the new 5-star hotel in Jakarta. However, when you entering the lobby you can feel Indonesia Culture with all the ornament and the atmosphere of Java which I like it so much. The room interior looks old, I think you really need for renovated the room. Most I like is this hotel have a hugely complex area, you can have a morning run every day at Senayan area or The Sultan Jogging track. I like sport so it really enjoys for my stay.

Everything is good as always, staff is great and friendly. I think is time to changes the hairdryer since is not hot enough and the model is looks old already. However, I still enjoy staying here as always.

Jln. Gatot Subroto Jakarta Jakarta

Hotel highlights

  • Walking distance to Gelora Bung Karno Stadium
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

The Sultan Hotel Jakarta is a short stroll from Gelora Bung Karno Stadium and Balai Sidang Jakarta Convention Center. This 4.5-star hotel has 707 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's in central Jakarta and also a short walk from Kidzania and Plaza Semanggi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 10 AM. Relish the Chinese cuisine at Nan Xiang, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 707 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free bottled water, safes, and phones are also standard.


Property features

Guests of The Sultan Hotel Jakarta enjoy a full-service spa, an outdoor pool, and a health club. There's free parking, and an airport shuttle (available 24 hours) for IDR 400000 per room one way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

56.0% of guests recommend this hotel

Total of 763 reviews