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Recent guest reviews

maintenance is needed for facilities. insects are there, doors are broken

I like it very much but the swimming pool is not working

The room itself is nice, facilities are also nice, but I found the staff made the real difference to my stay. Courteous, helpful and exceedingly professional. They also do laundry for two items per day for each day you use the hotel, which was also a nice touch. I would definitely stay here again in the future.

I enjoyed my stay at the Sultan. It was my first time to stay at that property, and I knew of it because it used to be the Hilton. My flight to Jakarta got in very late, so that is probably the reason I wasn't overly impressed with the check-in process. However, the 15 or so Japanese Airlines stewardesses that were also waiting to check in gave the place a good ambiance. The rooms are a bit old, but in the past, I've lived in that style hotel room for years, so it is very comfortable to me. I like the spacious showers. I didn't take a swim, but I did exercise in the gym, which was loaded with decent equipment. The grounds are really picturesque, with a lot of greenery and a lush tropical feel. The signage to navigate around the property, however, was substandard. Several times I would follow an arrow and find myself in a staff-only area. I thoroughly enjoyed the complimentary breakfast buffet. I think the other reviewers that were disappointed with it probably haven't spent a lot of time eating the standard continental breakfast that you get in the U.S. Fried eggs and various noodle soups were made-to-order and there was a very generous Western and Asian spread. It was relatively easy to get a Blue Bird taxi outside of the lobby on most days, but one day there was a One Direction concert going on nearby, and the lobby was overflowed with people waiting for a taxi. Overall, it was a very nice stay. The staff seemed nice, although I normally don't bother them too much to really tell. The hotel offers a lot of value in my opinion, given the free breakfast, gym, above-average location, and comfortable rooms.

The hotel is a bit faded and doesn't entirely warrant the rate I paid for the room. The food is of a fairly low standard. Make sure to get a high floor as they have outrageously low music played in the lobby area until 1am, so take care !

Jln. Gatot Subroto Jakarta Jakarta

Hotel highlights

  • Walking distance to Gelora Bung Karno Stadium
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

The Sultan Hotel & Residence Jakarta places you within a leisurely stroll of Gelora Bung Karno Stadium and Balai Sidang Jakarta Convention Center. This 707-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants. It's connected to the convention center in central Jakarta and also close to Thamrin City Shopping Mall and Grand Indonesia.


Dining

There are multiple options for onsite dining with 3 restaurants, including Nan Xiang, which specializes in Chinese cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and 32-inch LED TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include free minibar items, refrigerators, and safes.


Property features

Guests of The Sultan Hotel & Residence Jakarta have access to a full-service spa, 2 outdoor pools, and a gym. There's free parking, and an airport shuttle (available 24 hours) for IDR 700000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.

Room options

Deluxe Room

1 King Bed | 2 Twin Beds | Sleeps 2

Grand Deluxe Room

1 King Bed | 2 Twin Beds | Sleeps 2

Apartment, 2 Bedrooms

1 King Bed and 1 Queen Bed | Sleeps 4

Junior Suite

1 King Bed | Sleeps 2

Guest reviews for The Sultan Hotel & Residence Jakarta

Everyone (4) Business (1) Other (1)
3
Everyone

By on Feb 4, 2020

5
Everyone

maintenance is needed for facilities. insects are there, doors are broken

By on Nov 15, 2018

5

nice hotel easy access to mall

Everyone

I like it very much but the swimming pool is not working

By on Mar 9, 2018

5

excellent staff!

Everyone

The room itself is nice, facilities are also nice, but I found the staff made the real difference to my stay. Courteous, helpful and exceedingly professional. They also do laundry for two items per day for each day you use the hotel, which was also a nice touch. I would definitely stay here again in the future.

By on Jun 29, 2017

5

nice business trip

Other

I enjoyed my stay at the Sultan. It was my first time to stay at that property, and I knew of it because it used to be the Hilton. My flight to Jakarta got in very late, so that is probably the reason I wasn't overly impressed with the check-in process. However, the 15 or so Japanese Airlines stewardesses that were also waiting to check in gave the place a good ambiance. The rooms are a bit old, but in the past, I've lived in that style hotel room for years, so it is very comfortable to me. I like the spacious showers. I didn't take a swim, but I did exercise in the gym, which was loaded with decent equipment. The grounds are really picturesque, with a lot of greenery and a lush tropical feel. The signage to navigate around the property, however, was substandard. Several times I would follow an arrow and find myself in a staff-only area. I thoroughly enjoyed the complimentary breakfast buffet. I think the other reviewers that were disappointed with it probably haven't spent a lot of time eating the standard continental breakfast that you get in the U.S. Fried eggs and various noodle soups were made-to-order and there was a very generous Western and Asian spread. It was relatively easy to get a Blue Bird taxi outside of the lobby on most days, but one day there was a One Direction concert going on nearby, and the lobby was overflowed with people waiting for a taxi. Overall, it was a very nice stay. The staff seemed nice, although I normally don't bother them too much to really tell. The hotel offers a lot of value in my opinion, given the free breakfast, gym, above-average location, and comfortable rooms.

By on Oct 30, 2015

3

noisy

Business

The hotel is a bit faded and doesn't entirely warrant the rate I paid for the room. The food is of a fairly low standard. Make sure to get a high floor as they have outrageously low music played in the lobby area until 1am, so take care !

By on Mar 27, 2013

The Sultan Hotel & Residence Jakarta

Jln. Gatot Subroto, Jakarta, Jakarta 10270
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