I booked my room a day earlier. I arrived at location and they were full , didn’t matter on my paid reservation???? I missed my conference appointment by the time I had to resolve with Orbitz . And my money was taken and wasnt returned to my account !
Dirty place - inside and out. Whole place in run-down condition. Had nothing in the kitchen. Not even a coffee pot or a cup or a spoon - NOTHING. Tub was so horrible did not even use it. On the positive side. - a/c worked great. Coffee in the lobby was all gone by 9:00. Had only prepackaged muffins and granola bars. Will never use Extended Stay again.
Room was clean and fine. Exterior was dirty, stairwells and walkways had trash and debris, had not been cleaned for days or weeks.
The room was not very clean, lots of hair from a caucasion person everywhere.
Arrived at 10 pm room not ready no bedding for pullout couch mattress nasty
I showed up 30 minutes before check-in and they said they would have to charge me $25 for an early check-in for the 30 minutes. When I showed back up at check-in there was a line of 8-10 people with only one front desk associate. While waiting to check-in a cleaning staff person entered and they( the cleaning staff person and front desk) proceeded to complain about co-workers who were supposed to stay on and help check individuals in but left while there was a huge line. The room smelled faintly of smoke and the a.c was not working.
Great location but service was not great. I did not get the room type requested, bed was uncomfortable and room was not e trembly clean
This hotel gave away my reservation and still charged my card after-the-fact after getting me a invoice with zero balance. This is complete fraud they never had a room for us when we arrived.
I've gotten sick I don't know if they come from the mold or they're going to lay Shin or something inside the room my baby also is sick it had to go to the doctor to get inhalers breathing treatments there's not a lot of channels on the television my baby can't even watch cartoon they said they have Cartoon Network they don't since I'm in the room no one's clean my room I cleaned it myself still been here my apartment is not ready until the end of the month and running out of money and didn't have another option this is the cheapest thankful the staff hospitality
I have tried 3 different locations. Every time I stay I see roaches. They are always in the bed! I woke up to one in my hair at the Western Way location
We were hesitant after reading all of the horrible reviews. But we gave it a shot. We were exhausted and used Orbitz at 9pm in their parking lot. The room was perfectly fine. Everything was super clean and smelled clean. Only negative? Would be the pillows weren't as comfortable as home or the Ritz and there is no shampoo in the bathroom. I'm sure that's because it's meant for people that stay longer than one night. We were quite please and relieved.
Horrible experience. Room service will come and disturb for checkout from morning. Room quality is very worst. Please don't go for it.
It was great I felt like a Queen sleeping in the king sized bed
My husband and I live in Jacksonville and was giving an opportunity to get away for the night (without our boys). It was Memorial Day weekend and it was the cheapest hotel we could find quickly. Upon arrival, the lobby was basically a hallway we were a bit confused, but the staff was very nice. The room did have a old smokey or something smell. The bed was pretty firm and we both agree it felt more like a full instead of a queen. It really needs a good deep cleaning, especially in the cracks of the bathroom. Needs a new facelift. No blow-dryer available. THERE IS NOT EVEN AN ICE MACHINE ON THE PROPERTY. Only good thing is the location...across the street from the St. Johns Town Center (google it...good food and shopping)
There was no ice machine, every hotel that I've visited have complimentary ice. The room was no clean there was hair from previous guest on the floor in the corner, the tube drained very slow, so when I took a shower it just filled up over my feet, I wore shower shoes. The room was smoking but due to then saying they didn't have any other rooms available I took it, and was told to come back in the morning and my room would be switched. Clearly the receptionist lied. I could have taken my business elsewhere but due to college week I tough it out. There is kitchen but nothing to cook with no pots and pans. House service did not come service my room for the 3 days I stayed there, the towels needs to be replaced they were hard and dry and have had better days. This hotel needs an overall make over every thing about it was just awful, I will never stay at another Extended Stay America. The name America needs to be taken out, clearly it is no a representation of America.
Located in Southside within a mile (2 km) of St. Johns Town Center, Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr is within a few miles (5 km) of other popular sights such as University of North Florida. The 133 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 133 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Renovated in 2017, Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr offers free WiFi in public areas, coffee in a common area, and laundry facilities. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include a picnic area and barbecue grills.
I booked my room a day earlier. I arrived at location and they were full , didn’t matter on my paid reservation???? I missed my conference appointment by the time I had to resolve with Orbitz . And my money was taken and wasnt returned to my account !
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize and regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Dirty place - inside and out. Whole place in run-down condition. Had nothing in the kitchen. Not even a coffee pot or a cup or a spoon - NOTHING. Tub was so horrible did not even use it. On the positive side. - a/c worked great. Coffee in the lobby was all gone by 9:00. Had only prepackaged muffins and granola bars. Will never use Extended Stay again.
Jim, thank you for your review. We apologize for the cleanliness issue you experienced during your stay. We will share your concerns with the housekeeping team to ensure a better experience going forward. Kindly note, to ensure the cleanliness of kitchenware, brand standards require us to keep these items available at the front desk. We will remind our associates to communicate this more clearly going forward. We are also sorry our grab-and-go breakfast was not appealing to you. Your concerns will be shared with our Brand Leaders to assist them when determining a new breakfast for future implementation. We value your feedback and hope you will reconsider and give us a chance to serve you better in the future. Sincerely, Hotel Management
Room was clean and fine. Exterior was dirty, stairwells and walkways had trash and debris, had not been cleaned for days or weeks.
Thank you for being our guest. Although you had an overall pleasant stay with us and liked your well-kept suite, we are sorry for the cleanliness issue you encountered in hallways. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
The room was not very clean, lots of hair from a caucasion person everywhere.
Arrived at 10 pm room not ready no bedding for pullout couch mattress nasty
Thank you for your review. We apologize for the housekeeping service issues in your room and regret the disappointing stay you with us. We take these comments very seriously and use them to improve our guest experience. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management