The host never provided access to the property so after a long day of travel, arriving at night, a new place needed to be booked and very little was available and prices were high. BE AWARE... Expedia will pass you off to VRBO and VRBO has no power beyond "attempting to contact the host" on your behalf. A month later, and 5 calls to VRBO, a refund still has not been received. I finally had to go through my credit card company to remedy the situation. Unacceptable.