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Recent guest reviews

The place was FILTHY! We notified them the room was dirty so they moved us to another room. It wasn't any better. Carpets hadn't been vacuumed and were full of stains, sheets and towels had yellow stains, hair in the sink and bathtub, toilets hadn't been cleaned, tables had food all over them. They told us the maid was gone for the night so we bought cleaning supplies at Walmart and cleaned it ourselves. The common areas in the rest of the hotel were also dirty. The place is dated and run down. There was noise and drama from guests until 4:00 in the morning that kept us from sleeping. Overall, a terrible experience! DO NOT STAY HERE!

They are in the midst of a renovation. The breakfast was sub par but to be fair the area where breakfast is normally served is torn up with the remodel.

Nice place. Still needs a little work but looks like it's coming along.

Starting to update the lobby but the rooms are old

Hotel staff will lie to you about charges and cost you extra

My only complant was the ice machine and the pool was down. Good location

This facility has bedbugs!! Linens are filthy! I was taken to another room which had more soiled linen. The room has a hole in the bathroom door! The ceiling has water marks and the carpet is soiled! I would NEVER return to this facility again.

We didn't have the best experience. We checked in late at night and were given a room with a TV from the 90s and the room was very outdated. When walking down the hallway the doors were dented and scratched and paint was on the carpet. We were so exhausted but my husband fought to get us a better room. They took us next door with a more updated TV but that was it. The employee assured us they were renovating (which they were) and apologized. We were going to use the pull out because the couch was brand new. There were dirty underwear in the cushions. As this point we just needed sleep so we could go on our way and slept on top of the covers. The door didn't have the chain lock and we felt very uncomfortable with that. The breakfast wasn't good but they did have something to offer. The pool was closed. It definitely could have been worse but it definitely could have been better. Had it not been so late we would have left. They are renovating so once that's complete I believe there is potential to improve some of these areas.

No hot water and staff wouldn't do anything about it

The hotel was very nice but I left the maid service thing on my door 3 times and they only came into the room one morning when I was nursing a hang over

The pool was murky and there's no jumping in allowed because water will get outside the pool. Manager/ owner (??) is not very customer friendly. My bath and body lotion disappeared from my room. We won't be staying here again.

The high value hotel on hard times vibe felt a touch "murdery" at times or that a Wes Anderson character was going to be filling up ice on the 4th floor but the staff were more than friendly, the rooms clean and the beds comfortable. Odd switch and outlet placement and outdated appliances were a turn off but it was an overnight on a cross country jaunt and my companion and I couldn't have enjoyed a more adequate stay. B-

The price was excellent as well as my stay. Extremely friendly service, very accommodating. One of the he best hotels I have stayed at in this area. Super easy access to the interstate and lots of food options within walking distance. Extremely roomy. The rooms are very large. The lobby is open and airy also. I stop in Jackson on my way to East Tennessee at least every few months. This will be my go to place. I bring my dog with me and they were very accommodating and inexpensive with having a dog.

This hotel is very basic. It is huge but not busy at all, which was nice. We stayed 2 nights, Thursday/Friday. We were told that the bar in the main lobby poems on the weekend but there wasn't anything going on. We did receive a continental breakfast. It's basic but free so no complaints. Waffles, fruit, muffins, cereal, yogurt, coffee and juice. The bathroom walls/ceiling were dirty but everything else was ok. Hot water was hot and plentiful. Hotel staff was very pleasant.

It was a good place to stay and meet with our son and his soon to be wife. There was room enough in our room to have lunch and the lobby was good to sit and talk. The room was comfortable, clean and roomy. I was told that the hotel was closing upon check-out. We have stayed at this hotel for years (while our son was in college) so it's sad that they are closing. We'll have to find another but really don't want to.

This was a nice hotel. Not too cheap-not too expensive. The front desk agent (Tasha) was always ready to make sure everything was right. Customer service is very important. Tasha had great skills and alot of patience. Being in the Casey Jones attraction as well as having many choices for dining and shopping was win/win.

Soon as I checked in I found out the toilet did not flush. Apparently the water supply was shut off so I had to turn that on. Bathroom light fixture full of ladybugs that we're getting out flying around.

Carriage House Drive Jackson TN

Hotel highlights

  • Free parking
  • Fitness center
  • WiFi in rooms and public areas (fees apply)
  • Laundry facilities

Within a short walk of Casey Jones Village, Clarion Hotel Convention Center Jackson Northwest is within 2 miles (3 km) of Old Hickory Mall. Each of the 129 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.


Rooms

Clarion Hotel Convention Center Jackson Northwest's 129 rooms provide microwaves, refrigerators, and coffee makers. TVs come with cable channels, and WiFi keeps guests connected. Other amenities include free local calls, ironing boards, and desks.


Property features

Clarion Hotel Convention Center Jackson Northwest features a fitness center, WiFi in public areas, and a meeting room. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include laundry facilities and a banquet hall.

Room options

Standard Room, 2 Queen Beds, Non Smoking (Efficiency)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking (Efficiency)

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Room, 2 Queen Beds, Accessible, Non Smoking (Efficiency)

2 Queen Beds | Sleeps 4

Guest reviews for Clarion Hotel Convention Center Jackson Northwest

Everyone (12) Couples (7) Business (8) Family (17) Other (7) Friends (1)
2
Everyone

By on Mar 28, 2021

1
Family Family

The place was FILTHY! We notified them the room was dirty so they moved us to another room. It wasn't any better. Carpets hadn't been vacuumed and were full of stains, sheets and towels had yellow stains, hair in the sink and bathtub, toilets hadn't been cleaned, tables had food all over them. They told us the maid was gone for the night so we bought cleaning supplies at Walmart and cleaned it ourselves. The common areas in the rest of the hotel were also dirty. The place is dated and run down. There was noise and drama from guests until 4:00 in the morning that kept us from sleeping. Overall, a terrible experience! DO NOT STAY HERE!

By on Mar 21, 2021

Review comment responded on Mar 25, 2021

Dear Guest We are so sad that this happened during your stay and we are looking into the room conditions and holding the staff personally responsible for the cleaning or the lack of in this room. We hope to improve on all of our staff

3
Everyone

By on Dec 9, 2019

3
Business Business

They are in the midst of a renovation. The breakfast was sub par but to be fair the area where breakfast is normally served is torn up with the remodel.

By on Sep 29, 2019

4
Business Business

Nice place. Still needs a little work but looks like it's coming along.

By on Aug 24, 2019

3
Everyone

Starting to update the lobby but the rooms are old

By on Jun 18, 2019

1
Family Business Business

Hotel staff will lie to you about charges and cost you extra

By on May 7, 2019

4
Family with small children Family

My only complant was the ice machine and the pool was down. Good location

By on Apr 29, 2019

1
Family with small children

This facility has bedbugs!! Linens are filthy! I was taken to another room which had more soiled linen. The room has a hole in the bathroom door! The ceiling has water marks and the carpet is soiled! I would NEVER return to this facility again.

By , from Jackson,TN Clarion Hotel on Apr 25, 2019

2
Family

We didn't have the best experience. We checked in late at night and were given a room with a TV from the 90s and the room was very outdated. When walking down the hallway the doors were dented and scratched and paint was on the carpet. We were so exhausted but my husband fought to get us a better room. They took us next door with a more updated TV but that was it. The employee assured us they were renovating (which they were) and apologized. We were going to use the pull out because the couch was brand new. There were dirty underwear in the cushions. As this point we just needed sleep so we could go on our way and slept on top of the covers. The door didn't have the chain lock and we felt very uncomfortable with that. The breakfast wasn't good but they did have something to offer. The pool was closed. It definitely could have been worse but it definitely could have been better. Had it not been so late we would have left. They are renovating so once that's complete I believe there is potential to improve some of these areas.

By on Mar 15, 2019

Clarion Hotel Convention Center Jackson Northwest

541 Carriage House Drive, Jackson, TN 38305
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