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Ixtapa Palace Resort

3.0 out of 5.0

Recent guest reviews

No one spoke English. The hotel maids washed the dishes 1 then entire stay and dry the dishes with Kleenex which was stuck to the bowls and glasses. the floor was always sandy. The Jacuzzi was in the gym and broken. The swim up bar had mold hanging from the overhang and nothing to eat or drink. The Water World was closed and filthy. We had no towels for 4 days. When they say us walking toward the front desk, the hotel personnel ducked out. No one took credit cards. The beds and couches were hard as the slab of cement they sat on. Our patio looked over the broken mountain slide.

In January we stay at a beach resort, but when I come other times of the year I don't want the touristy stay. The Ixtapa Palace had everything I desired, VERY CLEAN room, decent bed and pillows, warm shower, kitchenette. EXELLENT maid and front desk people, small balcony, I only used the pool once in 10 days but that was my choice. The location is 2-3 minute walk to shops, restaurants, bars etc maybe 5 minutes to beach. Excellent restaurant here but I like to eat at a lot of other places while I am there. The price was also EXCELLENT but wasn't high season. I will definitely stay here again, just remember it is not a beachfront resort

Too many things to talk about . The staff made it feel like home they reconize us every year and are very friendly. The food was great especially breakfast ! Our room was clean and we had a perfect view of the ocean . My husband loved the gym and was in it every day and raved about the people who worked there especially Jonathan . Lots to do every day and shows every night . We met some lovely people there . But lost emails to see if they were returning this year . But I'm sure they will be most of the people we talked to have been going there for years . This year will be our 5 th year returning and we always come in March for our anniversary . This year we will try out the premium package because I love my internet and that's the only problem I have with the hotel is Paying for Internet and the bad connection , very fraustrating when you are there for 3 weeks , Can't wait to go back to get another tattoo in Mexico from Pelon he's the best . right across from Frank's restaurant who serves the Amazing shrimp ! Hi Gloria Mendiola thank you for the wonderful vacation looking forward to seeing you again at the end of Feb. 2016 you can't miss us because my husbands the one wearing a cowboy hat !

This year we changed it up a bit and decided to let someone else take charge of booking reservations. Needless to say, there is always a first and LAST time for everything. At first sight it seemed decent. Views from the room were beautiful as the entire city in green with beautiful foliage. We were not beach side. The internet pictures are very outdated. My daughter was delighted when she saw that included in the hotel pictures were a wave pool, water slides and more than 3 pools with cascades to enjoy. However, the website did not say that these attractions are only open to guests for about 2 hours out of the day and at an additional charge. And access to these attractions is not immediate from the hotel grounds, you have to walk out of the hotel and enter through the main road. The nightmare began when in the morning after crashing with exhaustion we noticed something in our bed. Hundreds of little bugs!!!!!! Dead but still in our bed!!!! To add to this our ac unit wasnt cooling much, we figured it was the 300% humidity index. We requested to be moved to a different room so first thing we did was check the bed and thankfully it was clean. We still requested that our room be sprayed just in case. We shouldn't have done this because by the time we returned to our room soaked in sweat and dehydrated the bed was full of bugs AGAIN!!!! We spoke to the service desk and they stated that any claims would have to be go through the agency used to book this hotel >{. The only positive experience was the hotel restaurant which did not disappoint with their service and meals. The waiters even serviced poolside with anything you'd like from the menu to include snacks, meals, beer and cocktails.

WE ARE here for. A month. DON'T pay in advance as in think you will be disapointed. The place. IS a disapointment.first not clean, anywhere,pool. Apron has not been even swept this year, guests clean their own, loungers.WHAT doesn't that tell you., WE asked to have different mattresses and pillows, 3 times, finally got something decent.,the lounge cushions are all ripped. I will say the restaurant is GOOD..we have been coming to mexico for 35 years,. Stayed in many places,all much cheaper,always clean. Tip. DON'T book with Redtag.ca.,,,,,,not changes or refunds also they have a gym,where they deafen you with the beat, rap. , rap, crap

Food was delicious with many healthy choices as well. We went there with our toddler and had no trouble keeping busy or relaxing. Ocean beach is clean and picturesque. Rooms are comfortable but consider upgrading from standard as you get more room and amenities.

We have stayed here for 16 years and enjoy the peace and quiet. The staff are wonderful and the feel of the Palace is more like staying in a private condo than a hotel. The rooms and grounds are clean and it is nice having a kitchenette. Restaurants, beach, and shopping are all within walking distance. The Palace is right on the bike path and bus line.

Please read the entire review before you make up your mind. Ixtapa Palace is a clean place, that is adequately furnished with a bed, couch, table, kitchenette, A/C and a bathroom. The rooms are kept in good shape, and It is NOT infested with cockroaches or termites like some of the places in Zihua. It has 3 pools on site, one with a water slide (that wasn't working at the time of our visit). There is a full gym with spinning classes and Zumba classes. It also has a massage therapist on site, and he has a great spa experience with a jacuzzi tub, an herb infused steam room, and finishing off with a full massage. There is a water park right next to the hotel with lots of water slides, etc. The Ixtapa palace is an easy 10 min. walk to the public access of the beach of Playa El Palmar. It is very close to several really good restaurants, grocery shopping, souveniers, the bus, etc. You can tell that this place was a grand in it's day, but has seen some wear. The staff were all very friendly, helpful, and accommodating. They also gave us information and advise on where to go and how to get there. There is also a couple of little quirks, they turn off the hot water unit after 11:00 am, and don't turn it on again till 6 pm. If you like to shower mid day, it will be lukewarm, but not cold. They are also the gym of the local residents, so those before mentioned spinning and zumba classes are going on through the day, with a disco techno club beat pounding away. We went in January and we found it quiet and an ideal time, not a lot of other people. If you don't need a high priced 4 star hotel, but can settle with something clean and quiet, I would recommend it.

i had a wonderful time in this hotel!! The rooms are awesome they have a kitchen; fridge and a small dine area. i came here with my wife and son. i had a blast, it has a waterpark inside the hotel. The beach is about a block from the hotel. You have great restaurants around the hotel. Senior frogs in the corner. the staff is awesome you can do whatever you want in the hotel nobody comes to bother you!! They are very laid back but have a lot of security. The pools are opened all night, even though it says they close at 6pm i was swimming till midnight. The food is amazing and really cheap.. What i love about the hotel, its really nice a quiet and there’s vegetation everywhere. i looked everywhere for hotel rooms and they were all over priced.. i recommend ixtapa palace 100%.. You will not regret it!!!

I loved my spring break with all my friends in Ixtapa Palace. The weather was perfect. It was warm and sunny all the time. You have be prepared to have fun and relax. The hotel was very good, It was really clean, the staff was courteous and helpful. We will be back soon! I just cant wait to go back to Mexico !!!

Paseo de las Garzas #1 Ixtapa GRO

Hotel highlights

  • Free parking
  • Onsite dining
  • Nightclub
  • Outdoor pool

Ixtapa Palace Resort places you next to Magic World Aquapark and within a 15-minute walk of Delfiniti. This 210-room, 3-star resort has an outdoor pool along with free self parking and a fitness center. It's in central Ixtapa and also close to Marina Ixtapa and Marina Ixtapa Golf Club.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

The 210 air-conditioned accommodations feature kitchenettes and balconies, and there's space to spread out with sitting areas. For entertainment, guests can expect to find satellite TV. Other standard amenities include sofa beds, coffee makers, and ceiling fans.


Property features

Ixtapa Palace Resort features a nightclub, an outdoor pool, and a fitness center. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a sauna, WiFi in public areas, and a porter/bellhop.

Room options

Senior Suite, 1 Bedroom

Queen 1 | Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 77 reviews