W Istanbul - Special Class5.0 out of 5.0
Recent guest reviews
It was really deferent experience, location of the hotel is amazing few minutes to the Bosphorus bridge and dolmabahçe saray, the coffee shops near the hotel is amazing I loved the lobby it is so warm designed and the reception team was so nice, the rooms aisle is beautiful, rooms are clean and beautiful designed with amazing balcony
This was my first trip to Istanbul and the hotel could not have been better. The hotel is definitely the best property of SPG I have ever stayed at. The staff were so friendly and helpful. From the person at the reception to Mr Faruk at the breakfast. Everyone was extremely friendly. The hotel is also located in a very quiet and friendly neighbourhood with a lot of restaurants nearby. This is the only hotel I will be staying at when I travel to Istanbul.
beautiful hotel, was there for just 1 night, but the feel was hip and modern, the hamam was really nice, very professional staff and the suite with the en suite veranda with a huge bed was just amazing!
I stayed here in 2013 and it was terrific, with excellent staff. This time, not so much. First thing: it is soooooo dark. So dark. I’m all for atmosphere. But it felt like being in a brothel. The thing that drove me crazy - small but unnecessary - was that I ate and drank various things from the minibar soon after arriving and, despite asking three times, I could not get it restocked. Surely when you clear the packet or the bottle, you replace it with a new one?! If you leave the bathrobe in a pile on the floor with the wet towels, chances are you’d like it replaced, not hung up... They have this funky ‘whatever, whenever’, known in other hotels as Concierge or Room Service. But there’s no button marked on the phone and no number in the guest folder. So I just had to guess (correctly, happily) that it’s zero. There’s no newspapers at breakfast. I guess their clientele are too cool to read papers. Concierge did offer to get me a paper each day, at a price, but that was better than nothing I guess. I extended my stay by a day. Got to my room and my room card didn’t work. Had to go back to the desk to get it manually updated. Really...? And the whole joint is on multiple levels. It’s been my go-to in Istanbul. I’m not so sure any more...
Very nice hotel. Service is wonderful!!! Great location. Very clean rooms. Very good breakfast I recommend it for business and also for pleasure. Very nice staff, always offering assistance and always kind
Stayed for 5 nights during my last business trip in Istanbul. Prior to arrival they sent me email asking if I would need something and my request for additional pillows and prayer mat were provided already when I checked in. Was upgraded to studio suite as spg Platinum, of which I was grateful. The hotel has superb location in upscale neighborhood of Akaretler in Besiktas, with numerous dining options nearby. Very good service from all staff, special thanks to Turcan (my apology if I misspell the name) who was responsible to take care of my room and ensuring I had all I needed. The room/suite was stocked with anything you might have forgotten to bring, from charger to umbrella etc. As you might have read from other reviews, the overall interior of the hotel was dark, and during weekend the lobby/restaurant was actually converted as club. I had no problem with noise or the light level as it actually helped with my sleep. And I actually quite like the historical building of the hotel even if it meant there was no pool. I agreed with other reviewers that the position of the bathroom was not really favourable as it directly opened up to the bedroom. As for other complaints of strange positioning of the TV inside a glass partition that could lower the quality, I could not comment on this as I didn’t watch TV during my stay there. One thing that could be improved would be the breakfast spread. It was of good quality but the choice was very limited and no change of variety during my stays, so after the third morning eating the same breakfast I just chose to grab coffee. If you don’t mind taking bus, there is actually bus from the airport that stops at Besiktas, a walking distance from the hotel. Overall good hotel with solid service and great location. I would recommend this as a base to explore Istanbul or as business hotel.
I’d an excellent stay in W Istanbul. The help of the concierge Berk Sahinoglu made that I sill could enjoy what Istanbul has to offer. He did his utmost to help me with everything. He was always there to help me when I needed some information. I never meet a concierge which is so dedicated as him before. Nothing was too much for him! The hotel has also a very good breakfast and very nice rooms. Great service!
I think to appreciate the service of this hotel first you have to go to Sheraton Time Square that is also an SPG member and you come to W. Then you will know what is the real difference with hospitality. They were really kind with everything especially check in was Wawww . Hotel location is ideal If you like walking and nice places around.
We stayed at the this hotel at the end of November for a week. The hotel is very well situated, close to various restaurants and shopping malls. We preferred staying away from the main touristic areas. There are about 6 universities around the area and the atmosphere is very hip. We stayed at other W hotels before but this is by far the best one yet. I cannot even express the level of satisfaction we got from each staff member. The customer service at the hotel is really exceptional. Can/Jan at breakfast made sure we had the beat breakfast experience every day. The breakfast buffet was ok, they had a little of everything, from heathy to yummy desserts. You can also order from the hot menu as part of the breakfast plan. The whole breakfast staff was extremely attractive. The food in general was very good at the hotel. We ordered dinner a few times when we were too tired to go out and was never deceived. We also enjoyed the spa and tried most of the body/massage treatments as well as the Turkish baths. Elena at the spa arranged all out treatments and even watched our daughter when her treatments were done before ours. Amazing staff. The hotel manager extended our check time as our flight was at 2am which was a very nice touch. The reception staff packed us a couple of sandwiches and french fries for each one of us to eat on out way to the airport. The best customer service was from Iko at the concierge. We had a fairly large parcel to mail back to Canada. Iko took care of everything for us after we left and made sure that our package was mailed to us. We would definitely go back!
Awesome Hotel in Besiktas Super Friendly people working here Rooms are awesome, having a deck, great beds and shower Very clean Neighborhood is great, shops, cafes, restaurant - all around the corner Nice breakfast menu DJ set on Wednesdays After all it is a W Hotel
- Walking distance to Dolmabahce Palace
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Located in Besiktas, W Istanbul - Special Class is within a 5-minute walk of popular attractions such as Maritime Museum and Sinan Pasha Mosque. This 140-room, 5-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi. Centrally located in Istanbul, the hotel is also a short walk from Besiktas Pier and Dolmabahce Palace.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
All of W Istanbul - Special Class's 140 rooms are air-conditioned and have an array of amenities, including minibars, free bottled water, and laptop-compatible safes. 32-inch flat-screen TVs come with satellite channels and first-run movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include phones and desks.
At W Istanbul - Special Class, guests enjoy features like a nightclub, a 24-hour fitness center, and free WiFi in public areas. Valet parking is EUR 12 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for EUR 130 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 4 meeting rooms, coffee/tea in a common area, and express check-in.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 1486 reviews