Holiday Inn Istanbul Sisli5.0 out of 5.0
Recent guest reviews
this hotel is very bad and far far from a 5 star hotel. what? are they joking about the stars? Even the 3 stars hotels are better. Wifi keep disconnecting for a whole day, AC are centred and you can't control it, rooms very small, one maid is responsible for all cleanings and she is confused all the time and complaining the hardship of her job. Cleaning and room service is not on a regular order. mini bar super expensive and drinks never get cold, the breakfast is very limited option !
We stayed here for four nights, a well decorated and appealing atmosphere would drag you in. Room in terms of size, facilities, amenities and lighting was up to standard. Breakfast was decent and compact. Staff were polite and courteous, they speak English (something weird in Istanbul!) The only drawback was the housekeeping not in terms of daily room touch up but the field of deep cleaning which is not that much effective in your stay experience. In the very first day upon my check in, we had a small problem in the room, I contacted reception they ignored, I insisted to see the manager, he showed up very quickly and kindly listened and resolved the case efficiently and in a very professional manner. I was so upset at early but with his service recovery and attitude towards guest's satisfaction, there is no black point left in my mind about this hotel. I recommend this hotel for its location, service and the manager who is there to make your stay brilliant Thank you Alp
Never ever seen worse than this hotel, Even the staff of 3 stars hotel are much better and have respect and understanding for their guest Expensive, Wifi keep disconnecting our devices, AC are centred and you can't control it, rooms very small, Non smoking rooms are worth than the smoking rooms, one staff in duty to do all reception work alone, mini bar super expensive and drinks never get cold, TV remote control is not working, only the location is acceptable, and the breakfast is very limited option !
Let's get the good out of the way - Location, and that is it. Not the best location but good for the area. You need to avoid this hotel if you a) want value for your money b) want decent food c) expect staff who are helpful and understand English d) are on a business trip Having travelled over 20% of the world this is the noisiest hotel I have ever experienced. Minibar items and coffee are not replaced, what you get on check-in is what you must make do with. Breakfast frequently opens late and service in the restaurant is on equal footing with the food quality - Bad! Even multiple complaints to the 'manager' yielded no result and incompetent staff are defended. If you have no other option than to stay here eat out at one of the many restaurants around the area.
When we checked in it was done by a not so helpful receptionist. We had already got an e-mail from Holiday Inn that an extra bed for our 5 year old was free of charge. The receptionist said that we had to pay but it was ok for this time. I didn't want a favour so I showed him the mail. And then he tells us that we haven't paid for breakfast. He didn't bother verifying it for us and told us we had to do it ourselves. We showed him the reservation, all the info was there and it said breakfast for 2. He couldn't accept it- it wasn't in English. We had to call to the agency we booked it trough so they would send the mail in English. No apologies was made. We had to use a lot of money to call from a foreign SIM card. We went up to the room. It was a non smoking room but the room smelled a lot of smoke. The rooms are very worn out and in immediate need of refurbishment. The receptionists are not polite, every time we have tried to call to ask something the guy is inpolite. The breakfast is a tragedy! The cheese plates are on a hot place and tastes horrible, the warm dishes has a lid but is ALWAYS uncovered so the food is cold! The place looks dirty. Too many people touching the food and other things with their fingers/hands. You don't want to eat anything. The coffee seems to be Nescafé or some other cheap instant coffee. Good luck with finding someone to take your tea/coffee or omelette order at the breakfast. They are more busy with cleaning other tables than smiling to you or saying good morning. Apart from 2 young guys and Canaan, the trainee, nobody cares about you and they are not even discrete about it - very unprofessional! One of the women who serve at the breakfast ( I think she is the main waiter- with mustard colour hair) is so miserable and I have never seen this kind of behaviour at a restaurant before. Eye rolling and not so kind talking about the "dirty" guests as she refers to them. This morning she was extra angry and kicked a chair and scared my 5 year old daughter. "I am so tired to clean after them etc etc" is what she says. Very bad way to start our morning! No omelet- and if they have it we don't know. We haven't seen it and no one has told us. We called the reception to ask and he said that he didn't know. Fascinating! No service. We are use to always put tip for waitresses the breakfast- but don't want to do it here! We have decided NOT to eat breakfast here anymore as it is such a unpleasant experience. Some friends of ours are leaving the hotel today to move into an another hotel at the same street. But we have prepaid and can't have the money refunded, so we have to stay some more nights before we move too! We have been on vacation for 3 weeks and we have been at 5 star hotels, but this is definitely NOT a 5 or 4 star. It is more like a 3 star. Will not return to this hotel again. There is a lot of nice hotels nearby.
The hotel is suited in a very good location, and there is a good Wi-Fi Connection. perhaps these are the only good things about the hotel. I had many problems during my stay with my family in this hotel. We arrived the hotel at 3:30 pm, we checked in at 5:00 pm. This was because only one receptionist in duty, and there was large group check-in. The hotel shall provide more receptionist. My room was non-Smoking, but the smell of cigarettes were everywhere. When I asked the receptionist, he misunderstand me and thought that I am asking him if I can smoke, and replied” just open the window and smoke”, so if you are sensitive to cigarettes smoke, look for another hotel. Finally, the hotel charged me $100 , because my son spilled a tea drink over the duvet, causing a stain, which can be easily cleaned. So, in case you choose this hotel, make sure to clean everything!!!!, they will charge you if something got dirty.
Relaxing , quiet, and excellent room service ... I just loved it! The conference rooms were perfect and neat, the staff was very friendly with a smile and the hospitality was flawless. I highly recommend it. It is also close to everything you need.
i was there for a week, the room was so clean, staff are so kind and helpful, almost every one can speak english, the amentities are good, the location is so so, because you are not in the crowd of the city, but you can easily go to taksim or anywhere else you want with metro, there is a metro station about 5 minutes of walking and its 2 station far from taksim square,if i wanna go to istanbul again, i would go there again and i suggest it if any one ask me, it was realy a good trip and good memory, meanwhile i wanna thanks the barman that is very very good behavioring that was very very very good. But there is just 1 thing that bother me, the time that i was there, too many arabian people was there and all off them had too many children, when in the morning you wake up, you feel you are in the middle of the kindergarten, so crowd, all of them run into the loby, it wasnt feel so good, but at all i realy enjoy the trip and i like holiday inn sisli hotel
We satayed at this hotel for weekend with my kids. They enjoyed the swiming pool. Breakfast was good. Room was confortable and big size. I definately recomend this hotel. I will come back again when my kids want to swim.
To be honest, when i first arrived, or when the taxi driver stopped by the entrance of the hotel it just didn't make sense, seeing the hotel is on the main street and i don't know i just didn't feel happy, BUT walking in the hotel changed all of those thoughts. The staff were welcoming, they handled us (me and my friends) right away, in no time we have checked in and went up to our rooms. The rooms were amazing, i didn't see it coming ! they were neat and big, and that bathroom though, walk in shower and a hot tub !! it was amazing for relaxation. I had an only breakfast service, and the food was good, it was right to the point, comfortable dining area with the staff going on and about checking and making sure all are happy. The SPA was awesome, one of my worries when i travel is if I can find a place to workout, and the gym down at the SPA was fine, it had most of the equipment i needed and I was satisfied, I didn't have enough time to go to the swimming pool but it looked amazing from the gym, and I also heard they had a turkish bath, but my visit was to take part in the karate seminar so I was busy with that most of my time. The location on this hotel is amazing, it is in the center, you have lots of shops around you, whatever you want just name it and you will find it: restaurants, clothing shops, currency change, phone shops... and a big mall about 800 meters walk from the hotel ! plus most of the places you will want to visit are within a 10-20 minutes taxi ride away. the only bad thing that I didn't like at the hotel was that it was on the main street which again has its benefits but when you are in a city of 20 millions the streets are always gonna be full, at night you will always hear cars honking and people waling in the street which made it a bit hard, even when i had my windows closed I still hear the sirens of police of ambulance and my world i heard lots of those !! to conclude, it was a wonderful experience, i do recommend visiting due to the location and the comfortable rooms, if you are very irritated by the noise level you get from the main street then i suggest you look elsewhere
- Walking distance to Istanbul Cevahir Shopping and Entertainment Centre
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Located in Sisli within a short walk of Istanbul Cevahir Shopping and Entertainment Centre, Holiday Inn Istanbul Sisli is within 2 miles (3 km) of other popular sights such as Taksim Square. This 5-star hotel has 168 rooms and welcomes guests with a restaurant, a full-service spa, and an indoor pool. It's also close to Dot and Dolmabahce Palace.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.
All 168 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer bathrobes. Safes and phones are other standard amenities.
Holiday Inn Istanbul Sisli features a full-service spa, an indoor pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle for a fee (available on request). Helpful staff can provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a 24-hour business center.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 359 reviews