City Center Hotel Taksim4.0 out of 5.0
Recent guest reviews
This hotel is located at the very close street near istiklal street, two minutes walk from Taksim. The street is very cozy unlike the others which have lots of noise. The breakfast is normal and the restaurant is on the last floor which has a great view to Istanbul. The room service us awful though, you may be surprised that you should remind for almost everything you need.
rooms were very small and i think it is not for 4 stars hotels. services are awful.I was there in june and rooms was terrible(small rooms+so dirty(bed +bathroom+walls+everything in room)+low light+low speed wifi+breakfas
My room was super small , it didn't even have lights , just a few lamps . There was no enough space for my baggage. The aisle reaching my room looks more like ashti-konoon (peace-maker) streets* in Yazd,Iran rather than those of a 4* hotel. (*; streets that were so narrow if two people wanted to pass each other they couldn't walk by.So they sent people who had problems with other in these streets so they had to face each other and make up.)
I was there in june and rooms was terrible(small rooms+so dirty(bed +bathroom+walls+everything in room)+low light+low speed wifi+breakfast was bad too) this hotel wasnt 4star it was just like 1star mybe less . it totally destroyed my family vacation. just the location was good.near taksim and istiklal.
I had been there during my honeymoon Staff where very cooperative and welcoming.the view from the top in the resturant was amazing to the peshourus I would like to go back there again The point I had that the rooms usually small there
We stayed at this hotel in late February 2017. Unfortunately the service and the breakfast was very bad! The Rooms were so small and nothing like the photos! The bathroom was really dirty and they didn't come to clean the rooms during our 7 nights stay! I will never ever return to this hotel !
I am writing about the Spa. I bought a 75 minute massage clearly stating the time when making the appointment. The man at the desk called me twice to clarify the time and asking if I can come a little early (even though it was 5 minutes before my appointment). When I arrived I asked if there was a problem to give my 75 minutes, he said yes of course, we have another appointment in 40 minutes. He asked me to cancel it! No way, I booked for 75 minutes, I will get that. He proceeded to argue with me (they really have no clue about customer service in Turkey!) so I went to get the hotel manager who came out and barely said two words to me, instead just taking me back to the incompetent twit at the desk. Finally they agreed to give my massage. Note: they recycled the paper slippers, hair and dirt all over! I tried to relax after that disgusting episode, and must admit the masseuse was good, but then she finished at just 60 minutes. Horrible place. The details I can overlook but the complete lack of customer care is appauling. The hotel industry is suffering now in Turkey, the last thing they need is to lose customers with their low quality service.
The location is good. Because it's situated in centre of the city. There are the street Istiklal and Taksim. You can go by walking about 5 minutes. The rooms are clean and tidy. If you ask housekeeper to clean your room every day it is done!!! The bathroom is clear. But air vent doesn't work normally. It smells bad that I vomited. The kettle doesn't work. When we asked to change the kettle they did it. But it didn't work again. The breakfast is so so. Every day the same one. No choices. I would like to say to the hotel management to change the concept of the breakfast to add some food. The team of the hotel is friendly and polite. They assist in every situation. I liked only rooms and the team.
When the taxi told me this is your stop .. I had huge smile on my face .. the LOCATION is crazy amazing. Hotel front desk staff were nice .. welcoming ... my room very small .. but was ok. The place got amazing view from the roof top for breakfast. The breakfast it self is the worst out there ... I dont even think the food is a hotel standards. But for the food I went out anyways cause the hotel is close to everything almost. The staff are a bit ( everyone on his own in a way ) I usually have some guest to come to my room to get some papers for work and leave.. but they have this wired policy about it .. after the hotel manager knew who I am and what I do... he agree for them to come up . But the problem was after his shift finish .. other staff gave me hard time and they had to call the manager in accord hours and was really a mess. For this kind of ( 4 stars hotel as they said ) .. they should be more on a high level and make it better.
The hotel was good and the room was clean. What I didn't like is the lighting in which the room seems to be dark. But the hotel has a great location which is near the shops and you could go to them walking.
Reviews from Trip Advisor
29% of guests recommend this hotelTotal of 60 reviews