Front desk staff all very friendly & professional.
Perfect setting for anything downtown. Safe and close to everything.
This place looks nice when you first walk in but when I put my 9 month old down so she could crawl, her feet and knees were BLACK with filth in 10 minutes. I complained to the desk and asked for someone to come and vacuum my room and instead, when I returned to the room the vacuum was waiting outside my door and I HAD TO VACUUM MYSELF. I was in shock and was pissed. Do not stay here.
We loved the spaciousness of the room. Plentry of room to stretch out, didn't feel like a typical hotel room.
It is a well-kept hotel. It was clean and the front desk staff was friendly and helpful. On the map it look far from the "downtown" area but it is only a few minutes to walk. It was nice to be close to the canal.
It was not worth what I paid. Staff was very good but rooms and amenities just ok.
Convenient location on the canal, close to museums, downtown shopping, Lucas Oil Field. Excellent staff, very accommodating, very friendly.
Location was great. Hottest day of the year and the pool was closed the whole time. They should have worked around the clock to get the pool fixed. Front staff was not too friendly about the complaints either. Breakfast was sub par. Not even close to other Marriot hotels I have stayed at.
Staff was great, and very helpful. We had a nice stay.
Residence Inn is the only hotel in Indy on the canal. All of the staff that we encountered during our stay was very friendly, personable, and knowledgeable. From the maids to the front desk personnel, everyone had a smile on their face and a friendly greeting. Emily is a very hard worker, chipping in to help serving breakfast and working the front desk like a pro. We will definitely stay here again.
I was pleased with the staff very friendly the place was always clean and smelled nice . I was surprised at the size of the room very comfortable and roomy . It was close to everything downtown and a pretty little canal ran by the back very lovely ! I will definitely stay here again and suggest it to my family and friends !
The good? The staff and the location were both great. Located on the canal and within walking distance of a lot of sites, it was a great place to stay in that regard. What could have been better? THE BED WAS AWFUL. Hard -- certainly nothing I expected for the price point. And the kitchen should have a full oven. Only a stove top and their "convection oven" -- which I think was just a good microwave -- limited my cooking options. If you are going to pitch your hotel as a "residence" then a full oven -- even a small one -- is an absolute necessity.
Great location in town. Super friendly staff. The breakfast buffet is all you need to start your day, and the rooms are well-kept. Even if you don't need a kitchen you should consider this hotel. A great way to have a home-away-from-home!
Room was very nice and spacious, staff is responsive, great location, breakfast was great with plenty of options. Overall I was happy with my stay. The windows/walls on the canal side are thin, so every group of people that walked by sounded like they were inside the room (2nd floor). Air conditioning system is very loud and woke us up often. Bathroom exhaust fan also loud and is on the same switch as the fluorescent light in the bathroom. My wife and I also found the bed to be uncomfortable and not of a high quality, every time one of us moved, the other was bounced around.
We were travelling as a family with a person in a wheelchair and this hotel made every accommodation. Staff were wonderful, room fit our needs.
Located in Downtown Indianapolis, Residence Inn by Marriott Indianapolis Downtown on the Canal is within a 5-minute walk of Indiana State Capitol and within 15 minutes of other popular attractions like Eiteljorg Museum. This 134-room, 3-star hotel has free breakfast, an indoor pool, and a 24-hour gym.
Free breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.
Guests can expect to find WiFi and 42-inch flat-screen TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Other amenities include kitchens, sofa beds, and dining areas.
At Residence Inn by Marriott Indianapolis Downtown on the Canal, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 30.00 per day. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Front desk staff all very friendly & professional.
Perfect setting for anything downtown. Safe and close to everything.
Thank you for taking the time to leave this fantastic review, Deborah! We're happy to hear you had such a wonderful experience with us at Residence Inn by Marriott Indianapolis Downtown on the Canal and that you appreciated our prime location. We hope to host you again so we can share yet another unforgettable visit with you. Thank you again for the feedback!
This place looks nice when you first walk in but when I put my 9 month old down so she could crawl, her feet and knees were BLACK with filth in 10 minutes. I complained to the desk and asked for someone to come and vacuum my room and instead, when I returned to the room the vacuum was waiting outside my door and I HAD TO VACUUM MYSELF. I was in shock and was pissed. Do not stay here.
We appreciate you taking the time to share your feedback. It's unfortunate your time with us was less than ideal and that our team didn't go above and beyond to be of assistance. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
We loved the spaciousness of the room. Plentry of room to stretch out, didn't feel like a typical hotel room.
It is a well-kept hotel. It was clean and the front desk staff was friendly and helpful. On the map it look far from the "downtown" area but it is only a few minutes to walk. It was nice to be close to the canal.
Thank you for your review!
Thank you for the excellent rating, Robert! We're so glad that you've enjoyed your stay at Residence Inn by Marriott Indianapolis Downtown on the Canal so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!