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Recent guest reviews

This place looks nice when you first walk in but when I put my 9 month old down so she could crawl, her feet and knees were BLACK with filth in 10 minutes. I complained to the desk and asked for someone to come and vacuum my room and instead, when I returned to the room the vacuum was waiting outside my door and I HAD TO VACUUM MYSELF. I was in shock and was pissed. Do not stay here.

We loved the spaciousness of the room. Plentry of room to stretch out, didn't feel like a typical hotel room.

It is a well-kept hotel. It was clean and the front desk staff was friendly and helpful. On the map it look far from the "downtown" area but it is only a few minutes to walk. It was nice to be close to the canal.

It was not worth what I paid. Staff was very good but rooms and amenities just ok.

Convenient location on the canal, close to museums, downtown shopping, Lucas Oil Field. Excellent staff, very accommodating, very friendly.

Location was great. Hottest day of the year and the pool was closed the whole time. They should have worked around the clock to get the pool fixed. Front staff was not too friendly about the complaints either. Breakfast was sub par. Not even close to other Marriot hotels I have stayed at.

Staff was great, and very helpful. We had a nice stay.

Residence Inn is the only hotel in Indy on the canal. All of the staff that we encountered during our stay was very friendly, personable, and knowledgeable. From the maids to the front desk personnel, everyone had a smile on their face and a friendly greeting. Emily is a very hard worker, chipping in to help serving breakfast and working the front desk like a pro. We will definitely stay here again.

I was pleased with the staff very friendly the place was always clean and smelled nice . I was surprised at the size of the room very comfortable and roomy . It was close to everything downtown and a pretty little canal ran by the back very lovely ! I will definitely stay here again and suggest it to my family and friends !

The good? The staff and the location were both great. Located on the canal and within walking distance of a lot of sites, it was a great place to stay in that regard. What could have been better? THE BED WAS AWFUL. Hard -- certainly nothing I expected for the price point. And the kitchen should have a full oven. Only a stove top and their "convection oven" -- which I think was just a good microwave -- limited my cooking options. If you are going to pitch your hotel as a "residence" then a full oven -- even a small one -- is an absolute necessity.

Great location in town. Super friendly staff. The breakfast buffet is all you need to start your day, and the rooms are well-kept. Even if you don't need a kitchen you should consider this hotel. A great way to have a home-away-from-home!

Room was very nice and spacious, staff is responsive, great location, breakfast was great with plenty of options. Overall I was happy with my stay. The windows/walls on the canal side are thin, so every group of people that walked by sounded like they were inside the room (2nd floor). Air conditioning system is very loud and woke us up often. Bathroom exhaust fan also loud and is on the same switch as the fluorescent light in the bathroom. My wife and I also found the bed to be uncomfortable and not of a high quality, every time one of us moved, the other was bounced around.

We were travelling as a family with a person in a wheelchair and this hotel made every accommodation. Staff were wonderful, room fit our needs.

Beautiful setting right on the canal. Parking was reasonable compared to other hotels. Very good breakfast, games for the kids. The pool and hot tub could've been warmer. Katie at the front desk was a pleasure!

The hotel itself is great. Very clean, free coffee and hot chocolate all day long. Breakfast is a free buffet style with great food. This particular hotel sits on a gorgeous canal. If you're looking for a romantic, quiet walk late at night, this is the place to stay. My only complaint is parking. It was $17 per night. Not that the price was a big deal, but I didn't find out until we were checking out that parking was not included. Also the doors aren't very sound resistant. Otherwise, it was a truly awesome stay and I will be staying again soon.

The staff was excellent, very helpful and willing to answer any questions I had. Even suggested a local pizza place for delivery. The pizza was very good. The rooms we very nice and the lights at night were very gorgeous.

we were very pleased with our stay. the location on the canal was beautiful. would go back there again. the staff were so nice to our family.

I was not informed there would be a 17.00 per night parking fee!

W New York St Indianapolis IN

Hotel highlights

  • Walking distance to Indiana University-Purdue University Indianapolis and Indiana Convention Center
  • Free breakfast
  • Free WiFi in public areas
  • Indoor pool

Located in Downtown Indianapolis, Residence Inn by Marriott Indianapolis Downtown on the Canal is within a 5-minute walk of Indiana State Capitol and within 15 minutes of other popular attractions like Eiteljorg Museum of American Indians and Western Art. This 134-room, 3-star hotel has free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 134 air-conditioned accommodations feature kitchens and space to spread out with dining areas and sitting areas. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.


Property features

At Residence Inn by Marriott Indianapolis Downtown on the Canal, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 30.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.

Room options

Studio, 1 Queen Bed, Non Smoking, City View

1 Queen Bed | Sleeps 4

Studio, 1 Queen Bed, Non Smoking, View

1 Queen Bed | Sleeps 4

Suite, 1 Bedroom, Non Smoking, View

1 Queen Bed | Sleeps 4

Suite, 1 Bedroom, Non Smoking, City View

1 Queen Bed | Sleeps 4

Guest reviews for Residence Inn by Marriott Indianapolis Downtown on the Canal

Everyone (6) Couples (4) Business (1) Family (8) Other (2) Friends (1)
1
Family Family with small children

This place looks nice when you first walk in but when I put my 9 month old down so she could crawl, her feet and knees were BLACK with filth in 10 minutes. I complained to the desk and asked for someone to come and vacuum my room and instead, when I returned to the room the vacuum was waiting outside my door and I HAD TO VACUUM MYSELF. I was in shock and was pissed. Do not stay here.

By on Aug 11, 2021

Review comment responded on Aug 11, 2021

We appreciate you taking the time to share your feedback. It's unfortunate your time with us was less than ideal and that our team didn't go above and beyond to be of assistance. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.

4
Everyone

By on Jun 1, 2021

5
Partner Couples Business Business

We loved the spaciousness of the room. Plentry of room to stretch out, didn't feel like a typical hotel room.

By on Jan 17, 2021

5
Partner Couples

It is a well-kept hotel. It was clean and the front desk staff was friendly and helpful. On the map it look far from the "downtown" area but it is only a few minutes to walk. It was nice to be close to the canal.

By on Jul 30, 2020

4
Everyone

By on Jul 1, 2020

Review comment responded on Jul 22, 2020

Thank you for your review!

3
Family

It was not worth what I paid. Staff was very good but rooms and amenities just ok.

By on Mar 4, 2019

5
Everyone

Convenient location on the canal, close to museums, downtown shopping, Lucas Oil Field. Excellent staff, very accommodating, very friendly.

By , from Indianapolis, IN on Sep 10, 2018

2

residence inn downtown indy

Everyone

Location was great. Hottest day of the year and the pool was closed the whole time. They should have worked around the clock to get the pool fixed. Front staff was not too friendly about the complaints either. Breakfast was sub par. Not even close to other Marriot hotels I have stayed at.

By , from Michigan on May 30, 2018

4
Everyone

Staff was great, and very helpful. We had a nice stay.

By , from CA on May 29, 2018

5

excellent hotel on the canal.

Everyone

Residence Inn is the only hotel in Indy on the canal. All of the staff that we encountered during our stay was very friendly, personable, and knowledgeable. From the maids to the front desk personnel, everyone had a smile on their face and a friendly greeting. Emily is a very hard worker, chipping in to help serving breakfast and working the front desk like a pro. We will definitely stay here again.

By , from Fort wayne on Sep 7, 2016

Residence Inn by Marriott Indianapolis Downtown on the Canal

350 W New York St, Indianapolis, IN 46202
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