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Recent guest reviews

Very neat and clean room. Very friendly and helpful staff.

The location of the hotel was perfect and the staff were friendly and helpful at the front desk. The carpet was filthy. My 18 month olds feet were black from walking on the carpet. The bathroom is really small and the shower pressure was nonexistant.

Nice hotel , location, clean, big room, I was sleep very good.

We really liked this property. Rooms were very clean and comfortable. Staff was very nice. Will stay there again

great location. great staff. very attentive. truly enjoyed staying at this location. thank you!!

It was very near to where I was going to be. Nothing else to say.

Very dirty carpet! The phone doesn’t work a furnace doesn’t work. Peep hole cover came off. And the door security latch ready to fall off. Breakfast menu is excellent! No trash can in the bathroom.

The hotel was nice enough, except i the booking placed me into a ground floor room almost across from the exercise facilities. Got woken up several times from people talking loudly in the hall outside the workout room.

shower had no running water. toliet was unstable and there was cold water soaked carpet by window. I believe due to condensation from air conditioning

Room was OK - check in was a bit stressful as Orbitz had taken care of my problem but Hyatt had no record of this and made no offer to contact Orbitz to check on the issue - I had to re-do twice before they acknowledged that there was an adjustment made - would've been so much easier if the contact was made by them while I was at the desk or if I made the contact and handed them the phone - room noise from an adjoining room was constant all day but the staff did address if after 11 - most other dealings with staff was pleasant - not sure I would return there - my first visit a few years ago was much better.

Easy check in, very polite staff, nice breakfast with wonderful service!

The hotel was very clean and updated. Close to shopping and dining.

Clean and quiet. Nice breakfast in the morning. Clean room. Quiet floor

I would recommend this hotel to anyone with a larger family. As a family of 5 we always struggle to find a decent hotel that has enough room for all of us. The rooms at this hotel are great!

Easy Check in. Nice Modern Rooms Great Breakfast. Friendly Staff

Very close to shopping and restaurants. All in walking distance.

Within walking distance to mall and restaurants. Nice room. Comfortable bed. Good breakfast selection. Nice treadmills.

Keystone Crossing Indianapolis IN

Hotel highlights

  • Walking distance to Fashion Mall at Keystone
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hyatt Place Indianapolis/Keystone places you within a 10-minute walk of Fashion Mall at Keystone. This 124-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking.


Dining

Free full breakfast is offered each morning. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

The 124 accommodations feature sitting areas. Guests can expect free WiFi and 42-inch flat-screen TVs with pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are also standard.


Property features

Hyatt Place Indianapolis/Keystone features free WiFi in public areas, conference space, and a business center. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a microwave in a common area, a computer station, and express check-in.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 4

Room, 2 Double Beds (High Floor)

2 Double Beds | Sleeps 6

Guest Room, Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place Indianapolis/Keystone

Everyone (13) Couples (5) Business (5) Family (8) Friends (3) Other (2)
5
Family

Very neat and clean room. Very friendly and helpful staff.

By , from Michigan on Jan 25, 2021

3
Family with small children

The location of the hotel was perfect and the staff were friendly and helpful at the front desk. The carpet was filthy. My 18 month olds feet were black from walking on the carpet. The bathroom is really small and the shower pressure was nonexistant.

By , from Urbana, IL on Aug 5, 2020

Review comment responded on Aug 7, 2020

I am glad your interactions with the staff went as they should have, however I regret to hear that our carpets were so dirty as to blacken your young one's feet! Rest assured that the carpet in that room will be shampooed thoroughly! Your feedback is most useful and valued!

4
Friends

Nice hotel , location, clean, big room, I was sleep very good.

By , from Nashville on Jul 25, 2020

Review comment responded on Jul 27, 2020

Thank you for taking the time review our property! These surveys give our the opportunity to improve where we need improvement and recognized stand out moments of service.

5
Family Business Business

We really liked this property. Rooms were very clean and comfortable. Staff was very nice. Will stay there again

By , from Noth Carolina on Feb 20, 2020

Review comment responded on Feb 21, 2020

Thank you for taking the time to review our property! We strive to provide stellar service to all of our guest. Housekeeping works very hard to assure the rooms are well kept and it is so nice to hear their efforts do not go unnoticed!

5
Family

great location. great staff. very attentive. truly enjoyed staying at this location. thank you!!

By on Jan 20, 2020

Review comment responded on Jan 24, 2020

Thank you for taking the time to review our property! I am so happy to hear that you enjoyed your stay with us and look forward to providing stellar service for your next stay as well!

5
Everyone

By on Aug 26, 2019

4
Business Business

It was very near to where I was going to be. Nothing else to say.

By on Jun 10, 2019

4
Everyone

By on Apr 3, 2019

3
Family Family

Very dirty carpet! The phone doesn’t work a furnace doesn’t work. Peep hole cover came off. And the door security latch ready to fall off. Breakfast menu is excellent! No trash can in the bathroom.

By on Mar 24, 2019

5
Everyone

By on Mar 3, 2019

Hyatt Place Indianapolis/Keystone

9104 Keystone Crossing, Indianapolis, IN 46240
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