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Hilton Garden Inn Indianapolis/Carmel

3.0 out of 5.0

Recent guest reviews

The hotel was very busy but clean. The lobby had a great little selection of drinks. The staff was courteous if not overly helpful (and they did not follow through on a couple of the things that we asked about, which was disappointing). The room itself was quite nice and even though we had to come through a lot of slow moving construction traffic to get in and out of the property I would stay here in the future.

Hotel was clean and comfortable. Only complaint is there were kids running up and down the hallways and it made for a noisy evening and morning. Baseball tournament in the area.... Swimming pool is very small so couldn't use it as a few people were in it. Clerk at desk was very friendly and welcoming.

Comfortable rooms with friendly service and staff.

The bed had a problem.. It was supposed to be adjustable but just had a big dent in the left side of the bed, like a flat tire!!

I've stayed at better hotels for less money so while there was nothing really wrong with our stay, there was nothing that made it worth $144/night.

There was a ton of construction which is not the fault of the hotel. Amenities weren't as close as one would like. Hotel was basically in a tech park. Staff, room and hotel were nice though.

I reserved a 2 double bed room, and this was a single queen handicap room with pull out sofa. The staff was unable to give us another room, since the hotel was full. They did comp us breakfast, so they did what they could. Unfortunately, (this reservation engine) does not provide any contact info on their website where I could report this discrepancy to them. The hotel is clean and the staff are helpful. They charge for breakfast buffet, which is mediocre.

Great staff. AMAZING BREAKFAST BUFFET Newly remodeled room

This is my second time staying at this hotel. The staff is super friendly and the hotel room is always clean. This time one of the days of our stay was a bit loud. There was a loud banging sound that started in the early morning and kept going until we left for the day (I am guessing some sort of hotel maintenance) then that same night we had very loud neighbors. The hotel staff was quick to respond to our concern over the loud guests. When it comes to service this hotel is top notch! I would say the only thing I dislike about this hotel is that they leave the dirty dishes from room service in the hall on the floor for most of the day. Not only is this a trip hazard it is also gross! Overall I am very happy with our stay and will stay there again!

This hotel was not great, just ok. The pool was tiny not as pictured. The nice looking breakfast is not free. The mattress was horrible. When we checked into our room there was dirty room service dishes outside our door. I won't stay in a Hilton Garden again.

Great check-in and check-out with very personal and professional attendants. The only negative was that the complimentary coffee in the lobby was not fresh when I checked in at 3pm as I need a pick-me-up from early morning travels. Overall-very pleased and I would stay again.

I was greeted promptly by front desk personal . She was friendly and attentive. I will be returning to this location. I just hope all the construction will be finished soon. The toilet needed attention. The base of the toilet had on urine it from previous guests( male)

I REALLY enjoyed our stay at this hotel. For the price I paid for the room I was expecting it to be very average, however I was pleasantly surprised at how nice the hotel was. The staff was SUPER friendly! We were greeted every time we walked into the hotel or every time we came into contact with the staff. Our room was VERY clean and up-to-date. I loved that they provided Bath and Body Works toiletries and we had a Keurig in our room. Our bathroom was HUGE and we always had plenty of towels. Each guest has access to free snacks and beverages in the lobby, which was a nice touch as well. The lobby was beautiful and very welcoming. The hotel had a great color scheme in the common areas as well as in the room. This was the first hotel I have stayed at where housekeeping did not wake me up every morning. Usually they are beating on the door at 9 or 10 A.M. which is awful if you are trying to sleep in. The only part of this hotel I would consider negative is the restaurant. We had breakfast their twice during our stay. The food was not the best and the waitstaff was not the greatest. I feel that the food was overpriced considering it was basically a souped-up continental breakfast. The second day our service was AWFUL and my chocolate milk was out of date. I am not for sure if the hotel has anything to do with the restaurant, but either way they might really want to look into ways to improve it. I would definitely stay at this hotel again or recommend it to a friend. We had an great stay, I almost didn't want to leave. Keep up the great work!

We had a wonderful stay. The rooms are nicely decorated, and we loved that we had a couch to sit on. The beds are pretty firm to the point they caused us both to have backaches in the morning. Otherwise we enjoyed our stay and would book again soon.

The hotel's location is very good. I went there to see my friend. There is a mall very close to the hotel. The hotel is clean and comfortable. Staff was friendly.

The hotel was clean, it is a very safe location and the value was good.

I had a great experience during my stay here! The staff greeted me by name each time they saw me. I had made two separate reservations at the last minute, and the staff worked hard to combine them so that I didn't have to check out and then check into another room. The hotel was quiet and clean overall. The only minor hiccup for me was finding several bobby pins on the floor that weren't mine. Will be staying at this hotel for future conferences and at this chain for future trips. One other setback is hat complimentary breakfast was not included.

The location was far away from the IND airport. The hotel was just okay, not bad, but not good either. The breakfast was not impressive either. Unfortunately, the room was facing a frequented road, which made it somewhat noisy to sleep well. The positive points were that staff was friendly and helpful, and there were a couple of decent restaurants around (LePeep for breakfast, and Mark Pi's for lunch or dinner), a Starbucks and a Meijer with gas station right there too.

I asked for smoking room , found out the hotel was non-smoking. No designated smoking area for guests, no free breakfast included. room was to have adjustable bed, it didn't work. we could hear the outside noise from the highway . the front desk didn't seem to want to try to make amends. we won't be going back, I don't think i'll use your site again if that's what we can expect for our money. when I ask for smoking I expect to at least have the option.

Stayed Sunday night through Thursday morning. Clean room, comfortable beds. Relaxing indoor pool and fitness center. Convenient restaurant -- we ate breakfast and dinner both were excellent!

Room options

Accessible One King

King 1 | Sleeps 3

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 3

Two Queen with Parlor

Queen 2 | Sleeps 4

Room, 1 King Bed

King 1 | Sleeps 4

Guest reviews for Hilton Garden Inn Indianapolis/Carmel

Couples (15) Business (5) Family (11) Other (3) Friends (2)
4

night away

Couples

The hotel was very busy but clean. The lobby had a great little selection of drinks. The staff was courteous if not overly helpful (and they did not follow through on a couple of the things that we asked about, which was disappointing). The room itself was quite nice and even though we had to come through a lot of slow moving construction traffic to get in and out of the property I would stay here in the future.

By on Aug 17, 2015

4

wknd visit

Couples

Hotel was clean and comfortable. Only complaint is there were kids running up and down the hallways and it made for a noisy evening and morning. Baseball tournament in the area.... Swimming pool is very small so couldn't use it as a few people were in it. Clerk at desk was very friendly and welcoming.

By on May 18, 2015

4

good experience

Couples

Comfortable rooms with friendly service and staff.

By on Aug 26, 2014

2

the bed was terrible

Singles

The bed had a problem.. It was supposed to be adjustable but just had a big dent in the left side of the bed, like a flat tire!!

By on Aug 18, 2014

3

not a great value

Couples

I've stayed at better hotels for less money so while there was nothing really wrong with our stay, there was nothing that made it worth $144/night.

By on Aug 4, 2014

3

nice stay.

Families

There was a ton of construction which is not the fault of the hotel. Amenities weren't as close as one would like. Hotel was basically in a tech park. Staff, room and hotel were nice though.

By on Aug 3, 2014

4

room was not as advertised by this reservation engine (they will not allow me to use their name)

Families

I reserved a 2 double bed room, and this was a single queen handicap room with pull out sofa. The staff was unable to give us another room, since the hotel was full. They did comp us breakfast, so they did what they could. Unfortunately, (this reservation engine) does not provide any contact info on their website where I could report this discrepancy to them. The hotel is clean and the staff are helpful. They charge for breakfast buffet, which is mediocre.

By on Jun 16, 2014

5

business trip

BusinessTravelers

Great staff. AMAZING BREAKFAST BUFFET Newly remodeled room

By on Mar 30, 2014

5

great staff!

Couples

This is my second time staying at this hotel. The staff is super friendly and the hotel room is always clean. This time one of the days of our stay was a bit loud. There was a loud banging sound that started in the early morning and kept going until we left for the day (I am guessing some sort of hotel maintenance) then that same night we had very loud neighbors. The hotel staff was quick to respond to our concern over the loud guests. When it comes to service this hotel is top notch! I would say the only thing I dislike about this hotel is that they leave the dirty dishes from room service in the hall on the floor for most of the day. Not only is this a trip hazard it is also gross! Overall I am very happy with our stay and will stay there again!

By on Feb 4, 2014

2

just ok...

Couples

This hotel was not great, just ok. The pool was tiny not as pictured. The nice looking breakfast is not free. The mattress was horrible. When we checked into our room there was dirty room service dishes outside our door. I won't stay in a Hilton Garden again.

By on Jan 25, 2014