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Best Western Incheon Royal Hotel

4.0 out of 5.0

Recent guest reviews

DO.NOT.STAY.HERE Listen, I've been to my fair share of hotels/motels at every price point and that includes many Best Western Hotel experiences. Not only is the 'Royal' in the hotel name deceiving, it's not even up to the regular standards of this brand. If you told me this was a USD $20 box with nothing but a bed then I'd say it's fine. But there's some minimal expectations that come at approx. USD $100 per night. First, lets talk housekeeping or the lack thereof. I stayed 10 nights and only had my room cleaned 2 times!! Before you ask, OF COURSE I went to front desk to complain literally EVERY SINGLE DAY!! The 'make up room' sign and digital buttons (they had both) did nothing. I literally had a pile of towels as high as my washroom sink from going to front desk and getting fresh towels so many times. Even crazier, with my door sign saying 'do not disturb' the cleaning lady actually came into the room while I was undressed (1 of the 2 times she came to clean). Upkeep was poor. My desk was going to fall apart any moment and internet security was so bad my business laptop wouldn't connect due to unsecured internet. Korea arguably has the world's best internet so this was odd. Chair was falling apart (see pic). The in-room safe (see pic) is basically useless. It's a metal box that is NOT attached to anything so you can literally pick it up and walk away with it. The front desk staff either don't care or have heard so many complaints they can't be bothered anymore. But don't expect them to watch out for thieves or actually tell housekeeping to do their jobs. 10 other colleagues stayed here during the same time period and had the same terrible experience. We won't be back.

Stayed one night. Very clean. Nice hotel, good breakfast, and comfy. Seems new. Clean and modern decor. Lovely room, bathroom, and huge closet space! Would definitely stay here again! Just wished their staff knew some english!

Visited the hotel with friends for an evening out. Very ambient as you enter with very professional and welcoming staff. Sure was a great place to stay. The drinks section is also well stocked for any type of engagement

We stayed here on a stop over, hotel was lovely, service was wonderful. It is a little way out and shuttle bus did not go at weekend. Food was excellent and staff very attentive. Rooms very comfortable.

Stayed here as a stop over travelling back from Chuuk to the UK. It had a free shuttle bus from the airport. I'd slept through my flight meal so was hungry. A little noodle restaurant was open next door. Room service did finish at 11pm so if I hadn't eaten I would have stayed hungry. However breakfast would have made up for it! Had possibly the best breakfast I've ever had here. Hot foods, fruit, Aloe Vera juice, coffee, everything. The spicy chicken wings were delicious and the beans had chick peas in them which were also delicious. The toilet had a control panel!! Had a great nights sleep, I would recommend staying here.

Stayed at the Incheon Royal Hotel overnight as we were flying out of ICN the next day. The hotel is located in an outer part of town but accessible via subway. The nearby subway exits (Ganseogogeri) don't have elevators or escalators, so watch out if you have luggage. We stayed in room 720 which faces the back of the hotel. The room has two queen beds so can sleep four people, but there's very little space left over so you'll be stepping over each other to move around. It's still nice to be able to sleep a family as many rooms in Seoul will not accommodate 4 people. The air-conditioning in the room is very weak and struggled to cool the room below 25 °C, despite setting the thermostat lower and setting the fan to maximum. There is a lack of water pressure so the shower is does not work well. The room smelled of smoke and an air freshener was unable to mask the scent. Perhaps the smell of smoke was from a previous occupant or from the neighbouring service corridor. Two bottles of complimentary water was a nice touch, however was not enough for the four of us. There is a small convenience store nearby, and a bakery across the busy road in front of the hotel.

The room I had on the 9th floor was wonderful especially for the price that I paid for it. Was spacious and there was a good bit of furniture in the room making it easy to sit on the couch or desk. The bed was firm which isn't my preference but worked. Had a great fitness area that was great for the one night I was there. Was very impressed with the location by the subway and the service during checkin. I showed up thirty minutes before checkin but that was not an issue as they had my room paperwork already printed and only had to sign it and get my key. Was shocked to read some other reviews and it may be that it had been renovated recently or that the 9th floor was a better one. I would consider it a four star hotel.

Pro You will be able to take long hot shower. The hotel is next to the metro. Room is old but clean. Con The room is tiny w/ alot of furniture. The room thermostat doesn't work. HARD Bed, Few electrical outlets

Stuffing in the rooms and frosty at the restaurant The whole does not seem to disrupt the management of this hotel ! No action no resolve this issue during our stay . Personal at the reception nice but.......

Although claims to be a 4 star hotel, this BEST WESTERN hotel is below par of other BEST WESTERN hotels in Seoul in terms of room, service, food etc. There are a few very local type of restaurants nearby, but also on low quality side. If need an airport hotel next time, will pick another one.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Smoking

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

45% of guests recommend this hotel

Total of 63 reviews