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Recent guest reviews

I liked that we had access to so many things. I disliked that it wasn't well communicated when we checked in.

Nothing to do and the room was so disgusting!! The staff replaced me in another room and it was olmos the same thing.

The place was supposed to clean rooms every 2 days but that did not happen at all during my 4 day stay. The bed sheets had mold we had to wash the sheets before sleeping due to housekeeping is only there till 5pm. The pillows on the furniture also had mold. the room was super cold if you lowered the temperature in the morning the floors would be wet was not happy with our stay.

I would highly recommend staying here. The hotel is in Palmas Del Mar - a beautiful and perfectly manicured community. The beach is a stone's throw away - a mile long. Great for walking and swimming. The hotel service was great. Close to the Plaza, which has a market, several restaurants and souvenir shops. If you visit Humacao, definitely get to Vieques Island if you can. The beaches are pristine and breathtaking. We will definitely be returning.

The fly with JetBlue complete disaster change the itinerary every hour ,terrible customer services . The Hotel totally different about my trips before with Orbitz ,not full information for us to deal with the area ,restaurants ,personal from the hotel show tire to bean working ,not have much answers not good information from them .The rooms Telephone not work or cut service for not assistant a customers .Don't now terrible trip vacation for us .

Not perfect but good! Still waiting on my $250 left the room in decent condition nothing broken!

There was no phone in room. No internet anywhere on site. Kids ran wild in the hall until 2 in the morning. The pool music blasted at 7 am when the pool does not open until 9. You can hear everything from the room. Someone banged on our door at 3 am trying to get in with a key for the room upstairs. No rest at all. Office help did not want to hear about it.

Above all the staff is amazing making each aspect of the hotel wonderful, the breakfast was even better very professional and attentive. thank You.

From check in to check out was an excellent experience!!!! Management, reception, housekeepers, etc. will be back soon.

Beautiful area and lovely place to stay. Loved sitting on balcony eating breakfast and looking at iguanas and burds

We had a ver short, one night stay, but it was great! It was a last minute thing and the staff was excelente in helping us get s las minute room and be as comfortable as possible!

Th Plaza Suites was spectacular! A 3 minute walk to a beautiful beach, a nice almost always empty pool, nearby dining options & an amazing staff! Candito the evening front desk staff went above & beyond again & again. He was so friendly! Gina during the day went out of her way to find us a Bio Bay tour we could take our 4 year old on. Any request was quickly taken care of! The bed was comfy, our kids slept on the couches & had no problems at all. We will return!

Hotel staff always trying to on guests business, music to loud,or too many people is in the room.

No TV in bedroom. Couch in Main area very uncomfortable.

The room suite was very nice. However, the floor was not mopped, the pots in the cupboard were dirty, there were crumbs on top of the mattress cover when i removed the fitted sheet. I also did not like that they only had one TV. It was in the living room. While my husband watched sports, I had to watch shows on my cell.

The room had no ice bucket, cups but no ice bucket. a coffee machine yet no coffee. The room had a safe yet no iron or ironing board.

235 Harbour Drive Humacao

Hotel highlights

  • Walking distance to Palmas del Mar Beach
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Palmas del Mar Beach is within a 5-minute walk of The Plaza Suites while other popular sites like Palmas Del Mar Golf Club are within a few miles (5 km). This 31-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a 24-hour business center.


Dining

For your convenience, a cooked-to-order breakfast is served for a fee weekends from 8:00 AM to 11:00 AM. This hotel has a restaurant where you can enjoy a bite to eat.


Rooms

The Plaza Suites's 31 recently renovated rooms provide balconies or patios, microwaves, and refrigerators. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Coffee makers, laptop-compatible safes, and ironing boards are also standard. Limited housekeeping is available.


Property features

The Plaza Suites offers an outdoor pool, outdoor tennis courts, and free WiFi in public areas. You can take advantage of limited parking, along with an airport shuttle (available 24 hours) for USD 170 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this golf hotel include a meeting room, a 24-hour business center, and a terrace.

Room options

Deluxe Room, 1 King Bed, Garden View

1 King Bed | Sleeps 2

Deluxe Suite, 1 Bedroom, Garden View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Apartment, 2 Bedrooms, Garden View

1 King Bed, 2 Double Beds and 1 Double Sofa Bed | Sleeps 8

Suite, 1 Bedroom, Garden View (2 Full beds)

2 Double Beds and 1 Twin Futon | Sleeps 5

Guest reviews for The Plaza Suites

Everyone (18) Couples (1) Family (6)
2
Everyone

By on Oct 7, 2019

3
Partner Couples Family

I liked that we had access to so many things. I disliked that it wasn't well communicated when we checked in.

By on Oct 1, 2019

1
Family with small children

Nothing to do and the room was so disgusting!! The staff replaced me in another room and it was olmos the same thing.

By on Aug 28, 2019

5
Family Family

By on Jul 31, 2019

2
Family Family

The place was supposed to clean rooms every 2 days but that did not happen at all during my 4 day stay. The bed sheets had mold we had to wash the sheets before sleeping due to housekeeping is only there till 5pm. The pillows on the furniture also had mold. the room was super cold if you lowered the temperature in the morning the floors would be wet was not happy with our stay.

By , from Chicago on Jul 9, 2019

5
Family

I would highly recommend staying here. The hotel is in Palmas Del Mar - a beautiful and perfectly manicured community. The beach is a stone's throw away - a mile long. Great for walking and swimming. The hotel service was great. Close to the Plaza, which has a market, several restaurants and souvenir shops. If you visit Humacao, definitely get to Vieques Island if you can. The beaches are pristine and breathtaking. We will definitely be returning.

By , from Arlington Heights, IL, us on Mar 7, 2019

Review comment responded on May 3, 2019

Gracias por sus comentarios , vuelvan pronto.

5
Everyone

By on Feb 26, 2019

2
Everyone

The fly with JetBlue complete disaster change the itinerary every hour ,terrible customer services . The Hotel totally different about my trips before with Orbitz ,not full information for us to deal with the area ,restaurants ,personal from the hotel show tire to bean working ,not have much answers not good information from them .The rooms Telephone not work or cut service for not assistant a customers .Don't now terrible trip vacation for us .

By on Dec 26, 2018

Review comment responded on Jan 27, 2019

Hola, sorry to hear your issues with JETBLUE. please contact them as well as Orbitz for your misinformation. regards,

4
Everyone

Not perfect but good! Still waiting on my $250 left the room in decent condition nothing broken!

By on May 20, 2018

2

no sleep no phone no internet

Everyone

There was no phone in room. No internet anywhere on site. Kids ran wild in the hall until 2 in the morning. The pool music blasted at 7 am when the pool does not open until 9. You can hear everything from the room. Someone banged on our door at 3 am trying to get in with a key for the room upstairs. No rest at all. Office help did not want to hear about it.

By on Sep 15, 2017

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