Chateau de Chine Hotel Hualien4.5 out of 5.0
Recent guest reviews
We stayed there for one night and encountered no problems. Room was clean and big by Asian standards and beds comfortable. WIFI fast. We had great view overlooking the ocean and the sea. The only small problem was its location as it is rather far from downtown and the night market by foot. However taxis are cheap and plentiful so that was not a huge problem. There is 7-11 right outside for your most pressing needs and few blocks away there is a nice bike/ walk trail. Staff was attentive and professional with good knowledge of English.
Very good Basic is single room , coz work day so upgrade to family room , and my daughters were very exciting, coz the swimming pool and playing area are very good and safety. .........…l think next time if l come 花蓮 this hotel is 口袋名單。
By international standards, just an average 3-star hotel. Room- A bit smelly. A bit dated. Nothing to write home about. Bedside table was dirty. Had to ask housekeeping to come and reclean. Staff- Friendly but not professional. When you ask for anything, the staff gives you a deer-in-the-headlight look first. For example, upon arrival, I handed the front desk a bag of trash from our travels and politely asked him to dump it for us. He looked stunned and said he couldn't, then finally took it and put it in the trash can behind the front desk. During breakfast buffet, I asked for some ice, the staff said that they don't have any. When my husband asked about wifi, the staff said bruskly, "Just try and connect! It should work! Try again! Or maybe your computer is broken." It's hard to put your finger on it, but the service is just unprofessional. Further training required. In summary, Taiwan tourism really needs to raise its game. Or no international travelers would ever come and be satisfied, let alone wowed.
This is a nice hotel if you come to Hualan for beautiful scenery. Service and amenities are good, this hotel is famous for its 'kids friendly', this is why you can see some dolls in the lobby I took photos of them too. There are 7-11 and Pxmart nearby so you can get everything you need there. To sum up, good location, nice guest room, good service.
Very friendly staff! Superb services from shuttle driver, counter staff, restaurant waitress, and cleaning crew. Everyone offered help when we were there. We were upgraded to "Jimmy family room" (幾米家庭房). The decor in the room is so unique (wall paintings were selected from Jimmy's Hug book). One copy of Jimmy book "Hugs" was in the room and there were more book collections available to request! We were able to read lots of books before departure. The welcome amenity was amazing! (See photo) My son was super excited when he saw this arrangement. He asked who gave us gifts in the room. The kid playroom is also another hidden gem in this hotel! There are several rooms with various toys and books. My son could stay in this playroom for a whole day!!! Everyday they provide different do-it-yourself craft for parents and kids to spend quality time together. If you are planning to Hualien with family, this hotel will be your top choice!
A wonderful hotel that provides great services and facilities. Staff are very friendly and always try to help you. We got a free upgraded to a Jimmy room which is a super cute room with full of Jimmy stuff inside.
IDC hotel groups always provide great service! Chateau de Chine Hualien is a cute hotel, kid friendly and we got upgraded to jimmy room. Cute design and loving the pool and breakfast . Friendly staff , would definitely come back
Amazing place for all, young and old. Staff are extremely polite and food great. If you come to Hualien, this is the place to stay. Room is clean and toiletries are well stocked. Well located with amenities around.
Must-stay hotel when you visit Hualien. It definitely worth your money. We received free upgraded room when we check in. Rooms are spacious and you could get everything you want just inside room. Staff are really friendly and helpful, and their management really particular in taking care your staying experience. Its service level really earns my respect to them. In addition, the hotel also provides free shuttle services to train station. Highly recommend to those family travelers.
Being welcome when stepping in the lobby, a young plus professional team including bellboys and the front desk team. Yukiya at the front desk speaks English and Japanese as well, he sincerely listen to us and helped proactively to offer very good advices from transportations and travel planings which shown that he is very informative in his own job areas and the real needs of the first time travellers. Very clean and well organized hotel, the spa is a plus, should try it when staying. Kids will definitely love this as they have a lot functions ongoing for the little one.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 1517 reviews