The entire staff team was so kind and amazing front desk breakfast team and house keeping all wonderful however they need to work on the presentation of the carpet in hall and rooms
Clean and comfortable hotel with great location in the Houston medical center.
Good location but very difficult to see on approach and difficult to get into.
The shuttle provided gave good service.
The room was dirty. Spiders.
Great location. Staff were excellent.
We stay here for my mom's appointments in the medical center, and I go for my walk at Rice University which is very close. The beds are clean and comfortable, the bathrooms a bit old I could probably use some touchups, but generally the price is great for the location. One added plus you don't have to pay for parking. There was a very strong chlorine smell in the lobby, it was pretty strong.
Everything
Fine if going to Medical Center. We wanted hotel near museums & was advised within walking distance - it was almost 2 miles from Natural Science Museum
Automatic doors in front didn’t work, crud on the floors (not even a stain, just not cleaned), beds are terrible, heater in hot tub doesn’t work, vending machines offline, found a dirty sock in my room AND in the pool area. Just poorly managed and maintained all around. Extremely poor experience.
The person at the front desk, although very busy, was still friendly and accommodating. We enjoyed the hot breakfast included.
The nice thing about this place is that they offer parking included with the hotel price. They also offered a nice complementary breakfast. The rooms acceptable, the beds were clean the bathrooms are clean staff was very friendly. It was a microwave and a refrigerator in the room, and a coffee maker.
Nice and clean and close to the hospital
This place was clean and quiet
Close proximity to hospitals
There is not enough parking for the facility. The "shuttle" was a private vehicle that was old, filthy, and barely stayed running at traffic lights. The pool was not open and looked green. I would not choose this location again.
This is an older hotel but I chose it because of its location to where my husband was having surgery. I also chose it because it had free parking. Room was nice but I was surprised by the small size of the bathroom but the shower was nice and I was also pleasantly surprised to find DirectTV instead of cable on the TV. Breakfast was great with a large variety of hot and fresh items. The lady at the front desk was nice and friendly and cheerful. Was also happy to see the local newspaper for free. Would come here again if need be.
The hotel itself is a little dated, but okay for an overnight stay. It's less than 2 miles from the zoo and moderately priced, which is primarily the reason for us selecting this hotel. HOWEVER, upon check in, the room we were given had a half empty pineapple soda bottle on top of the fridge, the TV screen was broken, a few black hairs in the bath tub, and still had a dirty wash cloth hanging up to dry. The beds were made, so at least some attempt had been made to clean the room, but the condition was not at all acceptable. We called down to the front desk and was told "we'll give you a new room. Maybe they didn't clean the room like they were supposed to." No apologies, no offer to upgrade, nothing but "oh we'll switch it" as if this is a common occurrence. My level of confidence in the sanitation of the rooms is very low. Even in non-COVID times, I would have been dissatisfied with this room. But in this time of COVID, there should definitely be way more attention to detail. I'm not saying we wont be back ever, but we certainly will be weary and consider our experience before booking again.
The staff was friendly and the place clean. Our room was comfortable and spacious. I was so glad to have a hot breakfast which was a real surprise. There really were no negatives. I will point out that the building is a little older. This means small halls, poor sound barrier and a small parking area. I would definitely stay again.
Located in Texas Medical Center, SureStay Plus Hotel by Best Western Houston Medical Center is within a 5-minute walk of Rice University and within 15 minutes of other popular attractions like MD Anderson Cancer Center. This 125-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free self parking.
Start your day off right with a free full breakfast, served on weekends from 7:00 AM to 9:30 AM.
Guests can expect WiFi and 32-inch flat-screen TVs with satellite channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
At SureStay Plus Hotel by Best Western Houston Medical Center, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.
The entire staff team was so kind and amazing front desk breakfast team and house keeping all wonderful however they need to work on the presentation of the carpet in hall and rooms
Clean and comfortable hotel with great location in the Houston medical center.
Good location but very difficult to see on approach and difficult to get into.
The shuttle provided gave good service.
The room was dirty. Spiders.
Great location. Staff were excellent.
We stay here for my mom's appointments in the medical center, and I go for my walk at Rice University which is very close. The beds are clean and comfortable, the bathrooms a bit old I could probably use some touchups, but generally the price is great for the location. One added plus you don't have to pay for parking. There was a very strong chlorine smell in the lobby, it was pretty strong.
Everything
Fine if going to Medical Center. We wanted hotel near museums & was advised within walking distance - it was almost 2 miles from Natural Science Museum
Automatic doors in front didn’t work, crud on the floors (not even a stain, just not cleaned), beds are terrible, heater in hot tub doesn’t work, vending machines offline, found a dirty sock in my room AND in the pool area. Just poorly managed and maintained all around. Extremely poor experience.
Thank you for your feedback. We hope to see you again, have a great day.