SureStay Plus Hotel by Best Western Houston Medical Center

the parking was not very well organized an i was not told i could use my key to come in back door

Good size room, fresh and clean. Very well furnished and the coffe station is a nice treat inside the room. The downside is that one elevator is nor working, what make the working elevator be very busy especially in the mornings

Front desk staff needs some customer service training!

the hotel rooms real nice clean and the breakfast was good

Room was comfortable and clean, staff was friendly and attentive.

I was very disappointed that the hotel's spa was broken. I was also disappointed that I had to find this out myself and that I was not informed during check-in. After I sadly could not use the Jacuzzi/hot tub, I went to the front desk and asked about when it would be fixed. They did not know. The hotel staff informed me that they would find out and would call my room and let me know. I waited a while and eventually decided to go out to eat. On the way out, I stopped at the front desk. I asked again and one of the staff said they would call immediately. The staff then informed me that the Jacuzzi/hot tub was being fixed by an outside source and there was no way to tell when they would come. She said it could be 2 hours or a few days. We stayed two nights and when we left the Jacuzzi/hot tub was still broke. :(

My experience in this hotel is pleasing . Plus location is great , from fast food restaurants to banks , everything is close . I do recommend this hotel to friends and family.

hotel is close to the medical center in a nice area. Facility has some underground parking as well as outside parking. Complimentary breakfast is good, my room is big and clean. Internet is weak and inconsistent, but my last day there they activated a new WiFi service that is supposed to be better. My room card did not work twice. First time the front desk staff asked for my name and room number but not my ID, second time another front desk staff just asked for my room number, not my name or I'D. This is a security concern for me.

Hotel is close to the Zoo and museums as well. The room was dated but the hotel is updating as we saw the construction. Breakfast was okay and the staff was very friendly.

It is actually getting better with the remodeling. I have been going to Houston for many years and this hotel is the best for my needs.

Terrible parking, we had a handicap person, had to park far & could not use back entrance to enter building, only 1 cart to transport luggage to room do had to wait for one and the main thing NO HOT WATER TO SHOWER!! The staff did nothing to accommodate us either!!

Like clockwork 7:00 am every morning there was either drilling or pounding in the room next to me (and not the good kind)! But it was a wake up call I guess! Other than that it was fine.... Uber everywhere you go!

When I booked the hotel, the agent I spoke to didn't understand what I was needing so I was disappointed when I got there. I have 4 kids ranging from 15-2 years old and I needed that separate room for me and my husband. I asked for a hotel room with 2 separate bedrooms as well as a living space. It had 1 bedroom and a small living space with a sofa bed. It was ok, just not what I was looking for. Their parking sucked but hopefully after they complete the new building next door, they will have more room for their guests to park. The hotel itself wasn't the best but it wasn't horrible. The beds were comfy. It was as clean as it could be with it looking like an older building. The t.v. and kitchen could've used some updates but overall it was usable. The continental breakfast was pretty good as well. Would I recommend it, probably, if your not looking for something lavish and you just need a bed to sleep in and a bathroom to use.

Great location and they have a van to shuttle to the hospitals. Free breakfast. Good value.

goog enough if you need to be couse to some hospital