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Recent guest reviews

The entire staff team was so kind and amazing front desk breakfast team and house keeping all wonderful however they need to work on the presentation of the carpet in hall and rooms

Clean and comfortable hotel with great location in the Houston medical center.

Good location but very difficult to see on approach and difficult to get into.

The shuttle provided gave good service.

The room was dirty. Spiders.

Great location. Staff were excellent.

We stay here for my mom's appointments in the medical center, and I go for my walk at Rice University which is very close. The beds are clean and comfortable, the bathrooms a bit old I could probably use some touchups, but generally the price is great for the location. One added plus you don't have to pay for parking. There was a very strong chlorine smell in the lobby, it was pretty strong.

Everything

Fine if going to Medical Center. We wanted hotel near museums & was advised within walking distance - it was almost 2 miles from Natural Science Museum

Automatic doors in front didn’t work, crud on the floors (not even a stain, just not cleaned), beds are terrible, heater in hot tub doesn’t work, vending machines offline, found a dirty sock in my room AND in the pool area. Just poorly managed and maintained all around. Extremely poor experience.

The person at the front desk, although very busy, was still friendly and accommodating. We enjoyed the hot breakfast included.

The nice thing about this place is that they offer parking included with the hotel price. They also offered a nice complementary breakfast. The rooms acceptable, the beds were clean the bathrooms are clean staff was very friendly. It was a microwave and a refrigerator in the room, and a coffee maker.

Nice and clean and close to the hospital

This place was clean and quiet

Close proximity to hospitals

There is not enough parking for the facility. The "shuttle" was a private vehicle that was old, filthy, and barely stayed running at traffic lights. The pool was not open and looked green. I would not choose this location again.

This is an older hotel but I chose it because of its location to where my husband was having surgery. I also chose it because it had free parking. Room was nice but I was surprised by the small size of the bathroom but the shower was nice and I was also pleasantly surprised to find DirectTV instead of cable on the TV. Breakfast was great with a large variety of hot and fresh items. The lady at the front desk was nice and friendly and cheerful. Was also happy to see the local newspaper for free. Would come here again if need be.

The hotel itself is a little dated, but okay for an overnight stay. It's less than 2 miles from the zoo and moderately priced, which is primarily the reason for us selecting this hotel. HOWEVER, upon check in, the room we were given had a half empty pineapple soda bottle on top of the fridge, the TV screen was broken, a few black hairs in the bath tub, and still had a dirty wash cloth hanging up to dry. The beds were made, so at least some attempt had been made to clean the room, but the condition was not at all acceptable. We called down to the front desk and was told "we'll give you a new room. Maybe they didn't clean the room like they were supposed to." No apologies, no offer to upgrade, nothing but "oh we'll switch it" as if this is a common occurrence. My level of confidence in the sanitation of the rooms is very low. Even in non-COVID times, I would have been dissatisfied with this room. But in this time of COVID, there should definitely be way more attention to detail. I'm not saying we wont be back ever, but we certainly will be weary and consider our experience before booking again.

The staff was friendly and the place clean. Our room was comfortable and spacious. I was so glad to have a hot breakfast which was a real surprise. There really were no negatives. I will point out that the building is a little older. This means small halls, poor sound barrier and a small parking area. I would definitely stay again.

Main Street Houston TX

Hotel highlights

  • Walking distance to Rice University and MD Anderson Cancer Center
  • Free full breakfast
  • Free WiFi in public areas
  • Free parking

Located in Texas Medical Center, SureStay Plus Hotel by Best Western Houston Medical Center is within a 5-minute walk of Rice University and within 15 minutes of other popular attractions like MD Anderson Cancer Center. This 125-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free self parking.


Dining

Start your day off right with a free full breakfast, served on weekends from 7:00 AM to 9:30 AM.


Rooms

Guests can expect WiFi and 32-inch flat-screen TVs with satellite channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

At SureStay Plus Hotel by Best Western Houston Medical Center, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Houston Medical Center

Everyone (11) Couples (3) Family (13)
3
Family Business Business

The entire staff team was so kind and amazing front desk breakfast team and house keeping all wonderful however they need to work on the presentation of the carpet in hall and rooms

By on Jan 13, 2023

5
Family

Clean and comfortable hotel with great location in the Houston medical center.

By on Nov 26, 2022

5
Family

Good location but very difficult to see on approach and difficult to get into.

By on Oct 31, 2022

4
Partner Couples Business Business

The shuttle provided gave good service.

By on Oct 28, 2022

3
Family Family with small children Business Business

The room was dirty. Spiders.

By on Sep 2, 2022

5
Family

Great location. Staff were excellent.

By on Jul 13, 2022

Review comment responded on Jul 27, 2022

Thank you for your feedback. We hope to see you again, have a great day.

4
Everyone

We stay here for my mom's appointments in the medical center, and I go for my walk at Rice University which is very close. The beds are clean and comfortable, the bathrooms a bit old I could probably use some touchups, but generally the price is great for the location. One added plus you don't have to pay for parking. There was a very strong chlorine smell in the lobby, it was pretty strong.

By on Jun 22, 2022

5
Everyone

Everything

By on May 1, 2022

3
Family

Fine if going to Medical Center. We wanted hotel near museums & was advised within walking distance - it was almost 2 miles from Natural Science Museum

By on Apr 22, 2022

1
Family

Automatic doors in front didn’t work, crud on the floors (not even a stain, just not cleaned), beds are terrible, heater in hot tub doesn’t work, vending machines offline, found a dirty sock in my room AND in the pool area. Just poorly managed and maintained all around. Extremely poor experience.

By on Apr 4, 2022

SureStay Plus Hotel by Best Western Houston Medical Center

6700 Main Street, Houston, TX 77030
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