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SureStay Plus Hotel by Best Western Houston Medical Center

2.5 out of 5.0
  • Walking distance to Ric...
  • Free full breakfast
  • Free WiFi in public areas
  • Free parking

Recent guest reviews

A NICE LOCATION AND CONVENIENT TO MD ANDERSON. WOULD HAVE BEEN BETTER WITH A RESTAURANT ON SITE.

the parking was not very well organized an i was not told i could use my key to come in back door

Good size room, fresh and clean. Very well furnished and the coffe station is a nice treat inside the room. The downside is that one elevator is nor working, what make the working elevator be very busy especially in the mornings

Front desk staff needs some customer service training!

the hotel rooms real nice clean and the breakfast was good

Room was comfortable and clean, staff was friendly and attentive.

I was very disappointed that the hotel's spa was broken. I was also disappointed that I had to find this out myself and that I was not informed during check-in. After I sadly could not use the Jacuzzi/hot tub, I went to the front desk and asked about when it would be fixed. They did not know. The hotel staff informed me that they would find out and would call my room and let me know. I waited a while and eventually decided to go out to eat. On the way out, I stopped at the front desk. I asked again and one of the staff said they would call immediately. The staff then informed me that the Jacuzzi/hot tub was being fixed by an outside source and there was no way to tell when they would come. She said it could be 2 hours or a few days. We stayed two nights and when we left the Jacuzzi/hot tub was still broke. :(

My experience in this hotel is pleasing . Plus location is great , from fast food restaurants to banks , everything is close . I do recommend this hotel to friends and family.

hotel is close to the medical center in a nice area. Facility has some underground parking as well as outside parking. Complimentary breakfast is good, my room is big and clean. Internet is weak and inconsistent, but my last day there they activated a new WiFi service that is supposed to be better. My room card did not work twice. First time the front desk staff asked for my name and room number but not my ID, second time another front desk staff just asked for my room number, not my name or I'D. This is a security concern for me.

Hotel is close to the Zoo and museums as well. The room was dated but the hotel is updating as we saw the construction. Breakfast was okay and the staff was very friendly.

It is actually getting better with the remodeling. I have been going to Houston for many years and this hotel is the best for my needs.

Terrible parking, we had a handicap person, had to park far & could not use back entrance to enter building, only 1 cart to transport luggage to room do had to wait for one and the main thing NO HOT WATER TO SHOWER!! The staff did nothing to accommodate us either!!

Like clockwork 7:00 am every morning there was either drilling or pounding in the room next to me (and not the good kind)! But it was a wake up call I guess! Other than that it was fine.... Uber everywhere you go!

When I booked the hotel, the agent I spoke to didn't understand what I was needing so I was disappointed when I got there. I have 4 kids ranging from 15-2 years old and I needed that separate room for me and my husband. I asked for a hotel room with 2 separate bedrooms as well as a living space. It had 1 bedroom and a small living space with a sofa bed. It was ok, just not what I was looking for. Their parking sucked but hopefully after they complete the new building next door, they will have more room for their guests to park. The hotel itself wasn't the best but it wasn't horrible. The beds were comfy. It was as clean as it could be with it looking like an older building. The t.v. and kitchen could've used some updates but overall it was usable. The continental breakfast was pretty good as well. Would I recommend it, probably, if your not looking for something lavish and you just need a bed to sleep in and a bathroom to use.

Great location and they have a van to shuttle to the hospitals. Free breakfast. Good value.

goog enough if you need to be couse to some hospital

6700 S Main Street Houston TX

Hotel highlights

  • Walking distance to Rice University and Houston Museum District
  • Free full breakfast
  • Free WiFi in public areas
  • Free parking

Located in Texas Medical Center, SureStay Plus Hotel by Best Western Houston Medical Center is within a 5-minute walk of Rice University and within 15 minutes of other popular attractions like Houston Museum District. This hotel has 125 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Start your day off right with a free full breakfast.


Rooms

Guests can expect to find WiFi and 32-inch a flat-screen TV with satellite channels. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At SureStay Plus Hotel by Best Western Houston Medical Center, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking and a free area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and concierge services. Additional amenities include free WiFi in public areas, a 24-hour business center, and express check-in.

Room options

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

Queen 2 | Sleeps 5

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Houston Medical Center

Everyone (16) Business (18) Couples (9) Family (14) Other (9)
4
Business Business Travelers

A NICE LOCATION AND CONVENIENT TO MD ANDERSON. WOULD HAVE BEEN BETTER WITH A RESTAURANT ON SITE.

By on Aug 21, 2019

3
Everyone

By on Jul 23, 2019

4
Everyone

the parking was not very well organized an i was not told i could use my key to come in back door

By on May 4, 2019

Review comment responded on May 11, 2019

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best Regards,

4
Everyone

By on Apr 4, 2019

Review comment responded on May 8, 2019

Dear Guest, We appreciate your valued time to complete this survey. We are truly glad to know that we met all of your expectations. Best Regards, Team SureStay Plus by Best Western

4
Everyone

By on Mar 9, 2019

5
Everyone

Good size room, fresh and clean. Very well furnished and the coffe station is a nice treat inside the room. The downside is that one elevator is nor working, what make the working elevator be very busy especially in the mornings

By on Dec 12, 2018

4
Everyone

By on Oct 16, 2018

2
Everyone

Front desk staff needs some customer service training!

By , from Fishers, IN on Sep 17, 2018

Review comment responded on Sep 24, 2018

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.

5
Everyone

the hotel rooms real nice clean and the breakfast was good

By , from lake charles ,la on Sep 9, 2018

4
Everyone

Room was comfortable and clean, staff was friendly and attentive.

By on Jul 3, 2018

SureStay Plus Hotel by Best Western Houston Medical Center

6700 S Main Street, Houston, TX 77030
url importing https://www.orbitz.com/Houston-Hotels-SureStay-Plus-Hotel-by-Best-Western-Houston-Medical-Center.h807895-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.