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Staybridge Suites Houston NW - Willowbrook

3.0 out of 5.0

Recent guest reviews

If you can't try it for six months, then try it for a night. I promise you will not be disappointed. Before getting started on the hotel, I would just like to thank FEMA for allowing me and my family the opportunity to stay at Staybridge Suites for almost six months while our flooded house was being renovated. It is bad enough to have to be rescued at your front door by boat. It would have been a second disaster to have been relegated to just another hotel knowing your situation at home. Soon after Harvey hit us, hotel rooms were mostly unavailable in the Houston area. You had to be really fast even to get on a waiting list. I wasn't fast enough. Having lived in NW Houston for a long time, I knew where I wanted to stay, but was Staybridge Suites even on the FEMA List? I needed some luck, and I got it!, At least temporarily. It was there, it was full and I was on a waiting list, number 36 as I recall. I don't really know what happened. All I know is I kept coming back and begging and, I think they got tired on seeing my face, and I got lucky one more time. A room came up, they needed to get someone to fill fast, and I was a lot quicker this time We were in! Best luck I ever had. Thanks to Angel, Amanda, Crystal, David and Angela for making us feel at home in their home. What a great front desk crew and we will miss them all. Yes, Staybridge has all the amenities you will ever need, but the people make it special. The cleaning crew, or I should say housekeeping army of hardworking and singing ladies, spoiled us on a daily basis. The spaces make you feel at home, and they are always clean. The food both morning and evening was exceptional and our every need was addressed quickly and successfully. You never want to be forced out of your home for any period of time, but as a former traveling businessman, I have stayed in hotels all over the world. Forget the stars, just give me Staybridge Suites on Tomball parkway in Houston. Thanks FEMA, Thanks Staybridge. I will always remember your kindness and hospitality.

So this Staybridge is one of the nicer properties in Willowbrook area and the staff is extremely friendly, especially Amanda. I stayed for about a week and took advantage of the free breakfast and dinner/happy hour and the free laundry which is an exceptional benefit. Room was very modern and clean. Property always seemed clean and orderly as well. Food wasn’t the highest quality, but there was plenty available. It was pretty typical for this price point. Nothing wrong with it, but nothing exceptional. Staybridge has limited “Room Freshening” service on weekdays which includes making bed and exchanging dirty towels. Full maid service is weekly. On weekends you don’t get much unless you schedule it in advance. I checked in on a Friday night and was too late to schedule service for the weekend. I know this is one way Staybridge keeps costs under control, but I’d rather have daily maid service or at least daily freshening service. One other drawback is the fact that building has wood frame construction. Every step you take, the wood subfloor creaks a little, and you can definitely hear footsteps from the floor above. I think there were kids above me and there was a lot of running. It ended by 9 or so, but just be aware that the floors transmit noise from other guests walking about. Compared to other similar hotels in Willowbrook (I stayed at four this fall), this Staybridge is a solid choice. Staff is great and it’s new and clean so its weaknesses are fairly minor trade offs.

Hello, I tried to give management a chance and contact me after emailing them 4 times and I've only been ignored and have had no response from anyone. Very unprofessional to ignore me, I don't believe the place is being managed or they are just outright ignoring me. I was just out the shower and getting ready for bed, had to be up early at 5a. I pull the bedding back and a foul odor hit my nose and the top flat sheet is stained w/yellow markings. The sheets on the bed hadn't been changed from the previous guest. I get dressed and go downstairs I went downstairs and spoke w/Angela and showed her a picture of the bedding and she said to email it to management and gave me a card w/the email address. I am so exhausted and just ready for bed, I didn't come here to clean a hotel room. Angela gives me a fresh set of bedding and I had to make the bed myself. Also, the bathroom toilet was stained. I've emailed 4 times to 3 different email addresses and have not heard back from management or anyone at all. I stayed in room 305. Too bad because I really like staying at the Staybridge Hotels. My ratings are based on my stay for the one night. My IHG #531834679

Rooms where very nice, clean , staff was friendly, breakfast was good and fresh check in was fast and easy nice would Stay there again in the future they even had snacks in room like popcorn and coffees as usual

I have stayed in a lot of motels/hotels but this one is by far the best one yet. The prices were reasonable and the room was nothing like what I was expecting. It has a small kitchen and they supple the cooking utensils, plates and glasses. Then you have a living room with a love-seat and 2 ottomans as well as a TV. The bed was very comfortable with plenty of pillows. It also has a]] free laundry facilities. All the comforts of home is about all I can say. Stay here and you won't regret it.

If I were able to give this place 100 stars then I would, because 5 is not enough to rate this Staybridge Suites. It a very clean and organize place. The staff is very helpful and thoughtful and really care about their residence. Krystal, Angela, Angel and the other young lady are the greatest. Best customer service I never encountered in their line of work. The breakfast was hot and great self service, also on Monday-Wednesday from 5:30-7:30 they have self service hot dinner for their guess. You can find the meal of the day posted on the monthly calendar in your room. So I 110% recommand that if you are coming to Houston or simply just need a home away from home. Please come see this amazing team.

Short or long stay in my opinion it doesn't matter, cause the hotel is very good for every situation. Maybe is located a little bit far from downtown, but breakfast, rooms and amenities of the hotel are perfect. The staff is very friendly and helpful.

We would have given a five star rating, but we noticed ants in the kitchen. Otherwise the beds were comfy and the available amenities were nice. We did not try the breakfast, but it was available. The hotel did also have an available laundry room for free, but we did not use.

This was my first time staying in a Staybridge, and I absolutely loved it! This hotel is fairly new and is kept immaculately clean. The suites were so comfortable and spacious - we especially loved the kitchenette with a full-size refrigerator, dishwasher, microwave, and stovetop. The bed and pillows were heavenly, and even the sofa bed did not elicit complaints from my teenager. There was ample storage space in each room of the suite for all of our belongings so that we never felt cramped. They even provided a laundry basket to make bringing your clothes to the guest laundry a breeze, and the guest laundry was FREE - no need for rolls of quarters - how awesome! The pool and hot tub area were very nice, and the teenagers loved having a basketball court. We didn't use it, but the patio area with 2 gas grills is a fantastic bonus when staying for an extended time. The breakfast was your standard continental fare - nothing special, but good enough. On Mondays-Wednesdays, there is a social in the dining area in the evenings where a light dinner is served along with drinks. I highly recommend this hotel, and if I'm ever in this area again, I would definitely stay here! I will also be looking for Staybridge Suites hotels whenever I travel from now on.

The rate for my weekend stay was $92.99 per night. This was for a group of soccer players. The rooms are very clean and the ac is as cold as you want it. My bed was very comfortable. Nice little kitchenette. easy access to and from expressway. Good if you are in this part of Houston. A little far for art museum district or downtown Houston. Had to take dirty towels to front desk for exchange. Breakfast ladies were extremely good at what they do and really did an incredible job with our breakfast buffet.

18828 State Highway 249 Houston TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Staybridge Suites Houston NW - Willowbrook places you within a short walk of Houston Methodist Willowbrook Hospital and within a mile (2 km) of Aerodrome. This 77-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. Also near this Houston hotel are Willowbrook Mall and Vintage Park.


Start your day off right with a free continental breakfast. Get a pick-me-up at the coffee shop/café.


All 77 air-conditioned accommodations feature kitchenettes and space to spread out with sitting areas. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls. Limited housekeeping is available.

Property features

At Staybridge Suites Houston NW - Willowbrook, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a business center, express check-out, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

100.0% of guests recommend this hotel

Total of 34 reviews