The staff never addressed the fighting and screaming on floor 5 3 nights the same groups of people fought and screamed in the hall ways. The pool pumps didn’t work, we booked here for the amazing pool that didn’t work. Expected more from Hyatt
Loved it
The staff was very friendly and welcoming! I checked in fast with no delay and my room was neat and clean
It was a difficult night coming from the airport with loads of cancellations. Micci was outstanding handling the stranded travelers! She was fun and made it work.
Friendly staff, great location
The room was a nice size. There was no room service even though there is a room service button on the phone. The tea maker was broken in the room. The shuttle service only runs certain hours so I was told to take a taxi to the airport. The free airport shuttle service was one of the reasons I chose the hotel, so this was very disappointing. The staff were extremely nice and the hotel restaurant Sams had very good food and staff.
Clean, good food and everyone was so polite
Lobby layout was different, elevators were slow
Loud neighbors and paper thin walls made sleeping here impossible, will not be staying here again!
Everything was good except in the restaurant they was acting a little prejudice prejudice
The airport shuttle was extremely slow. We waited an hour and then took a taxi instead. On check in the rep gave us know information about the hotel or the amenities. There were no cups in the room. There was no information about hotel amenities in the room. Overall a very poor experience.
Convivent stay.
The property was very close to the airport and they offer free shuttle service to the airport. Although I didn't use the service, I observed many people being agitated because the driver was not in a rush to take them to the airport so you may need more time. There is a Walmart which is very close but other than that there's not a lot of fine dining unless you have a car. The television is not the best for entertainment. It doesn't have many channels and the guide feature doesn't work. Customer service is definitely lacking. There was no water (off and on)during the visit and they did not communicate that in any way until you went to go and take a shower and literally no water came out. Although they were apologetic they offered no compensation. In a city that was running record highs of 90 degree weather you need water.
The smell as soon as you walked inside was horrible. Someone was smoking on my floor and could be smelled as soon as got off the elevator. Location is close to airport but far away from anything safe to do. I cut my stay there short. Couldn’t take it. Do not recommend
I love Hyatt properties , but this property I can say I won’t be looking forward to booking any future stays at this location . It’s out dated , from the missing lighting to the dull dingy rooms. Not to mention the ghetto guests. From the wedding party fighting each other in a complete knock down drag out fight , people pArtying In their rooms after the club at 3in the Morning . Someone’s child was roaming the halls at 2 am Screaming and crying . This property is to big not To have more younger , fit for the job security on staff . Poor security got tossed to the side and injured trying to break up the fight . The staff was sweet and amazing.. but This Property needs some revising .
Located in Northside within 2 miles (3 km) of Greenspoint Mall, Hyatt Regency Houston Intercontinental Airport is within a few miles (5 km) of North Houston Bike Park. This 335-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free self parking.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM.
Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers. MP3 docks, sitting areas, and refrigerators are also standard.
Guests of Hyatt Regency Houston Intercontinental Airport have access to an outdoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
The staff never addressed the fighting and screaming on floor 5 3 nights the same groups of people fought and screamed in the hall ways. The pool pumps didn’t work, we booked here for the amazing pool that didn’t work. Expected more from Hyatt
Loved it
Thanks for the amazing rating, Starmarie! We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Regency Houston Intercontinental Airport!
The staff was very friendly and welcoming! I checked in fast with no delay and my room was neat and clean
Thank you for sharing this wonderful review, Tracy! We are very pleased to hear that you had an enjoyable experience at Hyatt Regency Houston Intercontinental Airport! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future!
It was a difficult night coming from the airport with loads of cancellations. Micci was outstanding handling the stranded travelers! She was fun and made it work.
Thanks for the amazing review, Geoffrey! It's excellent your time at Hyatt Regency was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! Thank you again for sharing your feedback!
Friendly staff, great location
Thanks for the excellent review, Sonia. We're delighted your time at Hyatt Regency Houston Intercontinental Airport was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our great staff and amazing location. We look forward to hosting you again soon for another fantastic experience.
The room was a nice size. There was no room service even though there is a room service button on the phone. The tea maker was broken in the room. The shuttle service only runs certain hours so I was told to take a taxi to the airport. The free airport shuttle service was one of the reasons I chose the hotel, so this was very disappointing. The staff were extremely nice and the hotel restaurant Sams had very good food and staff.
We appreciate your feedback, Katrina. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
Clean, good food and everyone was so polite
Thanks for the great review, Darryl! It's wonderful you enjoyed your stay at Hyatt Regency Houston Intercontinental Airport so much! We strive for excellence so we're thrilled you appreciated not only our cleanliness and delicious food, but also our incredible team! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience!
Lobby layout was different, elevators were slow
We appreciate the feedback, Clarence. It's unfortunate you had such challenges during your time with us. We regret the inconvenience you experienced with the elevators. We care about the satisfaction of our guests so we'll be sure to address your concerns with the appropriate members of our team moving forward. We look forward to sharing a more positive experience with you soon.
Thank staying with us, during your recent visit to Houston, we are grateful for your business. The incident that occurred on the 5th floor has since been addressed, with the group contact, so that our stance was made clear on the situation. As it relates to the pool, that issue has also been resolved, as unfortunately these things periodically happen but our Engineering team took immediate action. I appreciate your feedback and hope to have the opportunity to host you again!