The vents were extremely dirty where dirt came out when ac was on. First night i had ti run water for almost 15 minutes to get hot the second night the water didn't didn't get hot at all even after an hour of running. So took a cold shower. Then i got charged 6 dollars a day for parking. Never staying there again.
I like the complimentary breakfast but I didn’t like the fact that you waited forever just to get the amenities that comes with the room. We couldn’t fix anything to eat because we didn’t have anything to use. No hair dryers or blankets for the sofa bed
The suite was not stocked well. There were missing utensils, plates, bowls, etc. The worst part was the AC was not working. We switched rooms multiple times. The AC would blow cold air for a few minutes and then stop working. It was in the 100s the week we were there. We finally had to check out and find a place with AC.
Not bad
Overall, the hotel was a good place to stay. The room was spacious and super clean. I loved that the suite had a kitchen. My only complaint is that the door to our building wouldn't lock so basically anybody had access to it. The location was in a great area. Kroger was next door and Target was right around the corner. We didn't have to drive far to find restaurants either.
The staff was great but the bathroom tub was a little rusty and need to be fixed and updated also the towels wasn’t clean it still had human hair on it and a few stains
Perfect studio rooms, very helpful and friendly staff. Close to a grocery store and restaurants. No complaints!
A fire alarm went off in middle of the night. Hotel staff was clueless as to what to do. No accountability of guests, no fire trucks, told us to go back into building while alarm was still going off. Maids kept relaxing towels even though the towels were hanging up like the sign said if you want to reuse them. Breakfast food was below average, old fruit.
Located in Westchase, Residence Inn By Marriott Houston Westchase is adjacent to Westheimer Rd and within a few miles (5 km) of Harwin Drive Shopping District. This 3-star hotel has 120 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Kitchens, sitting areas, and refrigerators are also standard. Housekeeping is available on request.
At Residence Inn By Marriott Houston Westchase, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 6.00 per day. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, conference space, and a business center.
The vents were extremely dirty where dirt came out when ac was on. First night i had ti run water for almost 15 minutes to get hot the second night the water didn't didn't get hot at all even after an hour of running. So took a cold shower. Then i got charged 6 dollars a day for parking. Never staying there again.
I like the complimentary breakfast but I didn’t like the fact that you waited forever just to get the amenities that comes with the room. We couldn’t fix anything to eat because we didn’t have anything to use. No hair dryers or blankets for the sofa bed
The suite was not stocked well. There were missing utensils, plates, bowls, etc. The worst part was the AC was not working. We switched rooms multiple times. The AC would blow cold air for a few minutes and then stop working. It was in the 100s the week we were there. We finally had to check out and find a place with AC.
Not bad
Overall, the hotel was a good place to stay. The room was spacious and super clean. I loved that the suite had a kitchen. My only complaint is that the door to our building wouldn't lock so basically anybody had access to it. The location was in a great area. Kroger was next door and Target was right around the corner. We didn't have to drive far to find restaurants either.
The staff was great but the bathroom tub was a little rusty and need to be fixed and updated also the towels wasn’t clean it still had human hair on it and a few stains
Perfect studio rooms, very helpful and friendly staff. Close to a grocery store and restaurants. No complaints!
Thank you for taking the time to share your experience with us. It is always our pleasure to be of service, and we hope to see you again soon.
A fire alarm went off in middle of the night. Hotel staff was clueless as to what to do. No accountability of guests, no fire trucks, told us to go back into building while alarm was still going off. Maids kept relaxing towels even though the towels were hanging up like the sign said if you want to reuse them. Breakfast food was below average, old fruit.
Hi Reisha Thank you for your review and your kind words about our staff. I apologize the cleanliness was not up to your or our expectations. I will be following up with the housekeeping team and make sure this is fixed going forward.