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Residence Inn By Marriott Houston Westchase

3.0 out of 5.0

Recent guest reviews

Overall, this is a great hotel if you're staying more than a few days. Nice clean rooms. Most of the staff was friendly and helpful. Unfortunately, I have to give a rating of Average because I was placed in a room where the bathtub faucet would not turn off. A steady stream of water for 4 days. There was a water ring at the drain indicating this was not a new issue. Front desk did offer to move me, but I had already unpacked. My rating is not about the water. There were other similar rooms available when I checked in, yet I was assigned the room furthest from the lobby, on the top floor - with a blatantly obvious maintenance issue. Very unfortunate. Lesson learned: Ask about maintenance issues when they assign you your room.

WOW. Our family vacation was amazing. The food, suites, activities, amenities, etc. However, Mr. Horha from the front desk was Amazing. He assisted with our luggage, ensured we was comfortable, etc. 👍👍

Stayed with this hotel for a month. We were a large group of people on a business trip and the hotel took good care of us. The breakfast spread is quite good. They serve snacks and drinks (on the house !) every Monday and Tuesday evenings , where you get to mingle with other guests. The shuttle service is good and took us to office and brought us back to the hotel on time. They arranged for shuttle services from nearby Courtyard Marriott in case the Residence Inn shuttle was not available. The room is equipped with a small kitchen and a good set of utensils, fridge, microwave and hot plate. The housekeeping staff are really good and the entire premise is kept very clean and tidy. The hotel staff (Werllin, Tiara, Thuy, Julie, Alejandaro and others) are very friendly and always greet with a warm smile. The hotel occasionally surprised us with some Indian snacks as we returned from office and arranged an Indian buffet dinner for us on our last day. It is a very convenient place to stay (long term or otherwise) with a grocery store next door and a laundry room in the hotel. I definitely will come back to this place.

This hotel is pretty average, the best thing being the spacious apartments with fully equipped kitchen and separate living room area. The pool was under maintenance and the gym is very basic. The cooked breakfast was very poor.

First the bad. I've stayed in better. Exposed wire on wall. Toilet seat had a noticeable tilt to one side. Pool was empty. Construction in some rooms. Gate to parking lot not working. Faucet in bathroom was loose. Generally it has maintenance issues. Now the good. Room was clean and quiet

I was in Houston for almost 2 weeks on Business. This hotel met my every need. The rooms were spacious and clean. Kitchen area was a Must have for me. Love the 2 minute walk to the Kroger Grocery store! Had a BBQ with some co workers and the staff was awesome in helping me prepare. Love the layout of the property and the Happy Hour treats that they provide! My only comment/request to management is that it would be nice to have a small bench outside each exit by the ashtrays so we can sit comfortably while obeying the no smoking policy. I plan on coming back in 2 weeks and requested to my management to book me again at this hotel. I truly feel that this hotel meets all the standards of a "home away from home".

Stayed here two nights (after a break of several years where I was frequently staying here when in Houston). The place is in progress of being upgraded throughout. The rooms / suites is very nice and modern. Bathroom small but functional. Air condition in the room very noisy and disturbing (have experienced much better effect and silent modes in most other hotels and suites around in US). Breakfast good. Swimming pool area very relaxing place. Service level good from everyone we meet. All in all a very good facility and location nice Houston west.

My first review on Residence inn was 5 star. But now I changed my mind a little bit. This stay was 10 weeks, so I've seen a lot:) I wasn't really happy about a few aspects during my stay, but in general it was really good. Residence inn is going through renovation right now and there were some issues for me about it. I had to change my room twice, first time because my room was in renovation area, and the second time I asked to change it again because of the strong smell of paint in the room (it was expected for renovated room). Unfortunately, in the last room I had problem with my dish washer (it took 2 weeks to get a response that it has to be changed completely). The staff changed a lot as well. New general manager, new front desk managers. They are trying really hard to make it work during all those problems with renovation. By the way, Residence Inn has mon-wed dinners (from snacks and sweets to bbq) with free drinks. And the food is really good.

I'm pleased with the great service, and spacious, clean and comfortable room suite with A complete kitchenette with new full fridge, oven, dishwasher and sink, and sofa bed along with the spacious bathroom with new soft towels and bedroom. The AC is good and quiet. It makes you feel at home. The parking lot is spacious. It's an enjoyable stay as from the location, It's convenient to go to downtown or NASA or other places for sight seeing easily though it's a 20 - 30 minutes from the airport with a no toll back road. The great service from the front desk, breakfast and housekeeping is greatly appreciated.

not in a great area BUT had no issues and the employees did a nice job. Clean room , good breakfast and good extras ...nice superbowl party ! Had maintenance fix a few small issues and housekeeping was good as well. Usually stay at 5 star properties but This did the trick. would go back again....only wish they had a safe.

9965 Westheimer At Elmside Houston TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Westchase, Residence Inn By Marriott Houston Westchase is within a 15-minute drive of Memorial City Mall and Lakeside Country Club. This 120-room, 3-star aparthotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Arena Theater is also nearby.


Dining

Free hot/cold buffet breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 120 air-conditioned apartments feature kitchens and space to spread out with sitting areas. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and phones are also standard.


Property features

Guests of Residence Inn By Marriott Houston Westchase have access to an outdoor pool, a fitness center, and a spa tub. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Suite, 1 Bedroom

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 114 reviews