Residence Inn By Marriott Houston Westchase3.0 out of 5.0
Recent guest reviews
We stayed in the Residence Inn Westchase for several weeks as beneficiaries of the FEMA response to Harvey flooding our home. It was a good "port in the storm" for us. On the whole, this hotel did an outstanding job under sometimes difficult circumstances. All the staff with whom we interacted were great. We had a one-bedroom suite with kitchenette. A door allows the bedroom to be closed off from the living room. Two TVs. The bedroom of this suite is large enough to have a king bed, but they have only queen beds in them. The sofa can make into a bed (of sorts) so that two can have some privacy from each other, although the sofa-bed is very uncomfortable. The kitchenette has a range, microwave, fridge and dishwasher. They provide dishes, pots and utensils. Housekeeping did a good job on the days we let them in. The breakfast is available every day. There is a large grill on the patio so that guests can buy a steak at the Kroger next door and grill it themselves. On Mondays, Tuesdays and Wednesdays the hotel has a “mix” event where they provide various kinds of victuals with wine and beer available. Parking is gated, mostly well-lighted and controlled with your room key. FEMA was picking up the tab for our stay and that of many others, so I will skip commenting on things that pertain particularly to some people staying there who simply have no idea how to behave in civilized society. I presume they also were Harvey refugees, so in ordinary times you should not have to put up with this. The hotel staff did the best they could in dealing with the more egregious behaviors. There were a few general qualifications. - The room is mainly comfortable, but there is no comfortable place to sit in the suite’s living area. The only fairly comfy chair is the desk chair, a wheeled office chair. - The breakfast is good, but they do not keep it hot enough. As for the Mon-Wed evening “mix” victuals, most were good, but always be careful what you eat in a place where people and their kids can put their hands all over the food. - The hotel is “pet-friendly.” That is fine if you have a pet or three (and many Harvey refugees brought theirs along), but not everyone can appreciate this amenity. Some bring their dogs into the breakfast area in the morning. - The room doors have about a 1 inch clearance at the threshold, so when other “guests” walk up and down the hall talking in loud voices at all hours or bring their screaming arguments into the place in the middle of the night, there is no escape from the sound. Additionally, some dogs experience separation anxiety when their owners go out for a while, and they bark loudly and even howl at the room door, with all of it echoing down the hall. Dog-lovers may have no problem with this. - There is a sport court, and kids will get out there making a lot of noise which comes right in your windows. Sometimes they are out there past the 10 p.m. close time; we had to call the management about this once. There is also a smoking area in the same vicinity, and people will sit out there late at night smoking and drinking and talking loudly, which also comes right through the windows. We had to call the front desk more than once about this. The negative issues notwithstanding, I do recommend this hotel, especially during non-disaster recovery times.
My wife, my two dogs, and myself found ourselves homeless after being flooded out by Harvey. After staying with family for several days, we were able to get a room here. It was a small space for two humans and two rather large dogs, but the staff was very helpful, courteous and sympathetic to our situation. In particular, Jorge was always greeted us with a warm greeting and a smile every single time we showed up in the lobby for ice or to buy a late night snack. During our 32 day stay, we did not have any issues with the room or it's rather nice amenities. I would not hesitate to stay here again.
Guess I'll start with the cockroaches that like to scurry the floor and ceiling at night as you sleep. The facilities are old and nothing works. Toilet requires several flushes before it flushes. Door between living room and bedroom won't close. I've had to call the front desk multiple times just to have the cleaning service clean the kitchen. Everything is "under construction" also. I always have good experiences at residence inns, but this particular location is way sub-par.
Overall, this is a great hotel if you're staying more than a few days. Nice clean rooms. Most of the staff was friendly and helpful. Unfortunately, I have to give a rating of Average because I was placed in a room where the bathtub faucet would not turn off. A steady stream of water for 4 days. There was a water ring at the drain indicating this was not a new issue. Front desk did offer to move me, but I had already unpacked. My rating is not about the water. There were other similar rooms available when I checked in, yet I was assigned the room furthest from the lobby, on the top floor - with a blatantly obvious maintenance issue. Very unfortunate. Lesson learned: Ask about maintenance issues when they assign you your room.
WOW. Our family vacation was amazing. The food, suites, activities, amenities, etc. However, Mr. Horha from the front desk was Amazing. He assisted with our luggage, ensured we was comfortable, etc. 👍👍
Stayed with this hotel for a month. We were a large group of people on a business trip and the hotel took good care of us. The breakfast spread is quite good. They serve snacks and drinks (on the house !) every Monday and Tuesday evenings , where you get to mingle with other guests. The shuttle service is good and took us to office and brought us back to the hotel on time. They arranged for shuttle services from nearby Courtyard Marriott in case the Residence Inn shuttle was not available. The room is equipped with a small kitchen and a good set of utensils, fridge, microwave and hot plate. The housekeeping staff are really good and the entire premise is kept very clean and tidy. The hotel staff (Werllin, Tiara, Thuy, Julie, Alejandaro and others) are very friendly and always greet with a warm smile. The hotel occasionally surprised us with some Indian snacks as we returned from office and arranged an Indian buffet dinner for us on our last day. It is a very convenient place to stay (long term or otherwise) with a grocery store next door and a laundry room in the hotel. I definitely will come back to this place.
This hotel is pretty average, the best thing being the spacious apartments with fully equipped kitchen and separate living room area. The pool was under maintenance and the gym is very basic. The cooked breakfast was very poor.
First the bad. I've stayed in better. Exposed wire on wall. Toilet seat had a noticeable tilt to one side. Pool was empty. Construction in some rooms. Gate to parking lot not working. Faucet in bathroom was loose. Generally it has maintenance issues. Now the good. Room was clean and quiet
I was in Houston for almost 2 weeks on Business. This hotel met my every need. The rooms were spacious and clean. Kitchen area was a Must have for me. Love the 2 minute walk to the Kroger Grocery store! Had a BBQ with some co workers and the staff was awesome in helping me prepare. Love the layout of the property and the Happy Hour treats that they provide! My only comment/request to management is that it would be nice to have a small bench outside each exit by the ashtrays so we can sit comfortably while obeying the no smoking policy. I plan on coming back in 2 weeks and requested to my management to book me again at this hotel. I truly feel that this hotel meets all the standards of a "home away from home".
Stayed here two nights (after a break of several years where I was frequently staying here when in Houston). The place is in progress of being upgraded throughout. The rooms / suites is very nice and modern. Bathroom small but functional. Air condition in the room very noisy and disturbing (have experienced much better effect and silent modes in most other hotels and suites around in US). Breakfast good. Swimming pool area very relaxing place. Service level good from everyone we meet. All in all a very good facility and location nice Houston west.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located in Westchase, Residence Inn By Marriott Houston Westchase is within a 10-minute drive of Memorial City Mall and CityCentre Houston. This 120-room, 3-star aparthotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Lakeside Country Club and Arena Theater are also close to this Houston aparthotel.
Free hot/cold buffet breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.
All 120 air-conditioned apartments feature kitchens and space to spread out with sitting areas. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and phones are also standard.
Guests of Residence Inn By Marriott Houston Westchase have access to an outdoor pool, a fitness center, and a spa tub. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Reviews from Trip Advisor
70.0% of guests recommend this hotelTotal of 117 reviews