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Four Points by Sheraton Houston Hobby Airport

3.0 out of 5.0

Recent guest reviews

Hotel carpet needs upgrading and there was a period of about twenty minutes with no one attending the front desk. Myself and two other customers waited at the lobby bar until someone finally showed.

This hotel is not up to the Sheraton quality, not in a great part of town and not in good shape at all. The few nice pictures on the website are the exception. The front desk staff does not pass on any information to housekeeping or management and plain out lies to you to try to keep you satisfied. Didn't get my room cleaned for three days, even though I asked for it. I put garbage out in hall and it stayed there for 24 hours. There are plenty of hotels in Houston. Don't pick this one.

Inattentive staff. Disorganized and disinterested. Bad neighborhood too.

Very friendly and helpful staff. Bathroom sink would not drain and some of the wall trim kept falling off. Other than the cosmetic issues, nice stay.

The overall appearance of the hotel was good. I would stay here again.

Wonderful stay slept like a baby...staff was great ..location was great . room was clean..

It was a nice hotel .. very clean and the staff was very helpful. .. i luv the fact that the check out time is at 12 oclock

I have stayed there two days with friends. Our rooms are connected. It's very convenient. The room is very new, clean and spacious. The restroom is big!

Enjoyed my stay!! Very kid friendly and the front desk made this stay by the far the best.

I wish I had known the continental breakfast was $10 before I ate it or I would have ordered real food from the same place for less.. dumb.

My room was the very closest to the front (highway). All night long, I listened to the trucks on IH-45.

First of all--we booked a room with a king size bed and they gave us a room with two full beds. Second--we were right across from the floor entrance of the staircase so we heard the door slamming shut all night. There's no complimentary breakfast but there is complimentary coffee, yet when we were given our tab for breakfast, we were charged $6 for the coffee and they were hesitant to take it off since we were "sitting in the breakfast area." The worst thing of all was that we couldn't adjust the thermostat in the room and we sweated all night. By the next morning, it felt like the AC was broke. It felt damp and stale. I am really unhappy with my stay there. I would not suggest it.

The hotel is located very near the freeway and was somewhat distrubing. The room was fresh and clean, but a couple of light bulbs out and no shower cap or continental breakfast.. The staff was friendly but not very informative. We needed a microwave and frieg. but not informed we had to request them (which we did) due to limitation. Also our stay was more than one day and no apology for light bulb or not getting a microwave or frieg. was given. We were there for a retirement dinner and the hotel was near but do not plan to visit that particular hotel again. One last note....the housekeeping staff is GREAT.

Had a fishing trip, hotel has easy access to highway, and not hard to find. The only missing amenity was a fridge. My wife is diabetic and has to refrigerate her insulin. Other wise it was a wonderful stay.

I thought the staff was fantastic, the location was conveniently close to the Hobby airport and had easy access to the freeway, the pool was lovely, and the food was typical over-priced hotel food. I was satisfied w/the value for my dollar and would stay there on business again.

I am a touring musician, I live in hotels pretty much. I hadn't seen my fiancee' in over a month and I booked this spot on the way back from the airport. It was a really romantic evening and a perfect way to end a long tour. Slept like a king!

THAT WAS A VERY VERY NICE HOTEL THE LADY AT DESK WAS A LIL MEAN BUT THAT OK.... I JUST WANT TO SAY THANK YOU AND WOULD LOVE TOO DEAL WITH JUST YOU CAUSE I TRAVEL ALL THE TIME LIKE 7 TIME A MONTH THANK BYE PATRICK BRADLEY

Room options

Suite, Accessible

King 1 | Sleeps 3

Suite, 1 Bedroom

King 1 | Sleeps 3

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Room, 1 King Bed, Accessible

King 1 | Sleeps 3

Guest reviews for Four Points by Sheraton Houston Hobby Airport

Everyone (6) Couples (3) Business (5) Family (2) Friends (1)
3

disappointing

Everyone

Hotel carpet needs upgrading and there was a period of about twenty minutes with no one attending the front desk. Myself and two other customers waited at the lobby bar until someone finally showed.

By , from Texas on Aug 23, 2017

1

service in this hotel is horrible

Everyone

This hotel is not up to the Sheraton quality, not in a great part of town and not in good shape at all. The few nice pictures on the website are the exception. The front desk staff does not pass on any information to housekeeping or management and plain out lies to you to try to keep you satisfied. Didn't get my room cleaned for three days, even though I asked for it. I put garbage out in hall and it stayed there for 24 hours. There are plenty of hotels in Houston. Don't pick this one.

By on Mar 21, 2017

3

inattentive staff. disorganized.

Everyone

Inattentive staff. Disorganized and disinterested. Bad neighborhood too.

By on Jan 29, 2017

4

overnight flight stay

Everyone

Very friendly and helpful staff. Bathroom sink would not drain and some of the wall trim kept falling off. Other than the cosmetic issues, nice stay.

By , from Beaumont,TX on Jun 11, 2016

5
Everyone

The overall appearance of the hotel was good. I would stay here again.

By on Apr 12, 2016

5

staff was great enjoyed my stay.

Everyone

Wonderful stay slept like a baby...staff was great ..location was great . room was clean..

By , from houston texas on Feb 27, 2016

4

nice stay

Couples

It was a nice hotel .. very clean and the staff was very helpful. .. i luv the fact that the check out time is at 12 oclock

By on Jul 4, 2015

5

great hotel

GetawayWithFriends

I have stayed there two days with friends. Our rooms are connected. It's very convenient. The room is very new, clean and spacious. The restroom is big!

By on Jan 5, 2015

3

leisure

Families

Enjoyed my stay!! Very kid friendly and the front desk made this stay by the far the best.

By on Jan 20, 2014

3

oops

BusinessTravelers

I wish I had known the continental breakfast was $10 before I ate it or I would have ordered real food from the same place for less.. dumb.

By on Oct 2, 2012