Candlewood Suites Houston NW - Willowbrook
2.5 out of 5.0
96.0% based on 37 reviews
Recent guest reviews
It’s a nice hotel. Tucked behind another older hotel....definitely shows it’s age but it was clean. Staff was friendly. Not in a bad spot but not really any restaurants nearby or within walking distance.
Upon my arrival, I was greeted with a very friendly welcome! I was joining my husband who was traveling for business. He requested that a key be left at the front desk for me. When I was checking in, they knew exactly who I was and had the key ready for me. The room was clean, as well as the gym and laundry room. Since this was an extended stay for a business trip, my husband got a room with a kitchenette: full size fridge, microwave and stovetop. Very convenient since breakfast is not served. Housekeeping only came once a week which was odd. The rates fell in line with the government per diem.
Needed a place to stay close to work so as staffing would not be an issue. Candlewood did not disappoint! The staff was very friendly and accomodating, especially front desk guy in morning (tall, slim, with glasses). Room was clean and weddings were comfortable. When water became an issue, they waived pet fees and restrictions for all who sought shelter from Harvey. Love the free laundry machines too! Would definitely stay there again 😁 It was my home away from home for a week!!!
This property is poorly maintained. My bathtub filled with sewage and I had to change properties. Management knew of this problem but put me in this room anyways. It is also located in an area that is not walking distance to restaurants.
The first impression is bad. It's located in a bad area. Unless you know exactly where it is, you won't find it. It's behind a used car dealer and another hotel. Only a small driveway connects it to the road. When leaving, you can't actually see oncoming traffic because of the car lot fence so you kind of have to go and pray you don't get hit. When you walk in, the lobby isn't bad, but go up to the rooms (we were on the 3rd floor) and you are hit will the overwhelming smell of cigarette smoke. It smelled similar to how I invision the inside of a smoker's lungs. Remarkably our room didn't smell terrible (it didn't smell great either). I killed a cockroach in the hallway. There's no free breakfast. TVs are flat screen, but super old and the image was not HD. The cleaning service only comes once a week, which for most people means they never come. Needless to say, our trash was overflowing. We were there 4 nights.
My only regret is that I got in too late and had to leave too early. Very nice room with full size fridge, dishwasher and cooktop complete with dishes, cookware, silverware, etc. The young lady working at the front desk when I checked in was very friendly and went out of her way to help me. Big A+ for that. The only negative for me, and this is really no fault of the hotel, is that there is only one place within walking distance to get something to eat and it's fast food. If you've got wheels or don't mind grabbing an über then you will have no worries at this hotel. Word to the wise, it is kind of tucked in behind some other hotels; kind of easy to miss the first time.
Very nice and clean rooms,guest service is wonderful.A good place to get away for peace and quiet!! Big rooms with lots of space.Nice clean pool and BBQ area.Would be back when I need to get away again.
We had a great stay. Clean and comfortable. Friendly staff. It is a bit hard to find as it is located towards the back but we liked it as there was no traffic noise. Even though I was next to the elevator, did not hear much. Will stay again. Good job Candlewood Staff!
Spent 10 days in a suite with 2 double beds. The beds were comfortable and the suite was big enough. It was set up well with a small kitchen area, dining table and closet space. All utensils that one would need for their stay were also provided. The reception staff were friendly and helpful especially Mr Patel. We particularly enjoyed the free laundry service and free wifi in the hotel. It was a good stay and would definitely return.
The Candlewood Suites Houston NW is a fairly new hotel that has very nice rooms and bathrooms. Very clean. Good location for shopping and restaurants. Near Willowbrook Mall as well as many other shopping locations and movie theaters. Great kitchen area in each room as well.
Hotel highlights
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
- 24-hour fitness center
Located in Willowbrook, Candlewood Suites Houston NW - Willowbrook is within a mile (2 km) of sights such as Aerodrome and Willowbrook Mall. This 83-room hotel has an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's also near Houston Methodist Willowbrook Hospital and Mandolin Gardens Park.
Rooms
All 83 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
Property features
At Candlewood Suites Houston NW - Willowbrook, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a 24-hour business center, a computer station, and free newspapers.
Reviews from Trip Advisor
96.0% of guests recommend this hotel
Total of 37 reviews