Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

2.5 star property
Hotel with free parking, near Willowbrook Mall

Choose dates to view prices

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pool
  • Gym
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

Map
8719 Fm 1960 West, Houston, TX, 77070
  • Willowbrook Mall
    ‪20 min walk‬
  • Sam Houston Race Park
    ‪4 min drive‬
  • Vintage Park
    ‪5 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪23 min drive‬

Room options

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About the neighborhood

Houston

Located in Willowbrook within a short walk of Aerodrome, Candlewood Suites Houston NW - Willowbrook, an IHG Hotel is within a mile (2 km) of Willowbrook Mall. This 83-room hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Aerodrome - 13 min walk - 0.7 miles
  • Houston Methodist Willowbrook Hospital - 18 min walk - 1.0 mile
  • Willowbrook Mall - 20 min walk - 1.1 miles
  • Sam Houston Race Park - 4 min drive - 3.7 miles
  • Vintage Park - 5 min drive - 4.6 miles

Getting around

  • Houston Station - 27 min drive
  • George Bush Intercontinental Airport (IAH) - 21 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪McDonald's - ‬15 min walk
  • ‪Hooters - ‬17 min walk
  • ‪P.F. Chang's China Bistro - ‬20 min walk
  • ‪Starbucks - ‬13 min walk

About this property

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

Hotel with free parking, near Willowbrook Mall
At Candlewood Suites Houston NW - Willowbrook, an IHG Hotel, guests enjoy features like an outdoor pool, a 24-hour gym, and WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, a computer station, and free newspapers.
Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, sitting areas, and refrigerators.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • 2 total (80 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards. Cash is not accepted.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Houston NW
Candlewood Suites Houston NW Willowbrook
Candlewood Suites Houston Willowbrook
Candlewood Suites NW Willowbrook
Candlewood Suites NW Willowbrook Hotel
Candlewood Suites NW Willowbrook Hotel Houston
Candlewood Suites Willowbrook
Candlewood Suites Willowbrook Houston
Candlewood Willowbrook
Candlewood Suites Houston NW Willowbrook Hotel
Candlewood Suites NW

Frequently asked questions

What's there to do near Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

This hotel is situated in Willowbrook within a short 15-minute walk of Aerodrome. You'll also find Willowbrook Mall and Sam Houston Race Park within a short drive.

Is parking available on site at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel have a casino at the property?

No, Candlewood Suites Houston NW - Willowbrook, an IHG Hotel doesn't have a casino.

Is there an indoor pool at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

Is Candlewood Suites Houston NW - Willowbrook, an IHG Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a kitchen and free Internet access as well as an outdoor pool.

Are there hot tubs at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

No, there isn't a spa tub at this hotel.

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel feature a restaurant that includes a breakfast menu?

No, Candlewood Suites Houston NW - Willowbrook, an IHG Hotel doesn't have a restaurant that serves breakfast.

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel for a fee of USD 75 per accommodation, per stay.

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

The closest major airport to Candlewood Suites Houston NW - Willowbrook, an IHG Hotel is George Bush Intercontinental Airport (IAH), which is 17.7 mi away (21 minutes by car). Another top airport is Houston William Hobby Airport (HOU), which is around 26.6 mi away.

Are there rooms with balconies at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

No, there aren't any guestrooms with balconies at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel.

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 89 out of 203 reviews
Rating 8 - Good. 45 out of 203 reviews
Rating 6 - Okay. 33 out of 203 reviews
Rating 4 - Poor. 14 out of 203 reviews
Rating 2 - Terrible. 22 out of 203 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Natalia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The corridor was smelly. I did not like that.
Stayed 1 night in Jun 2022

2/10 Terrible

Andreana

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked absolutely nothing. Customer service was poor, the area was horrible, amenities were not anything special. Our room had a torn screen like someone crawled out the window. The blankets in our beds had blood on them. And when we asked for extra towels for the pool we were told we had towels in our room. So this stay was absolutely horrible. Will never be staying here again or even recommend it to anyone!!!
Stayed 1 night in Jun 2022

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one came to clean no new sheets or towels the whole stay. Place smelled like cigarettes. I payed way to much for what I got
Stayed 3 nights in May 2022

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HS graduation

My husband and I were attending a nephew’s high school graduation. We mostly spent our time with family so the room was used for sleeping only. The room was clean and the space was comfortable. The shower had a massage setting and the water pressure was good. Checking in/out was quick and easy. The entrance is a bit confusing. It’s one long driveway between another hotel and a car lot. This was also an advantage of no traffic noise. Overall a good stay and the price was good. I would stay there again.
Stayed 2 nights in May 2022

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except they did nit refund my 50 dollar deposit
Stayed 1 night in Apr 2022

2/10 Terrible

Brandy

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2022

10/10 Excellent

Siomara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful! GREAT CUSTOMER SERVICE!
Stayed 1 night in Apr 2022

10/10 Excellent

Temple

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second Time been here it was excellent no problem, Good environment and good parking too. My stay was great
Stayed 4 nights in Apr 2022

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Cassidy

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Roaches in room. I stayed a week and never had clean towels or house keeping once. The entrance is is sometimes annoying as there’s a car dealership right when you turn in so you have to be careful entering and exiting so you don’t get hit or hit someone!
Stayed 2 nights in Jan 2022

6/10 Okay

Cassidy

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great place to stay except 2 nights out of the week I have stayed I woke up to finding a roach on my pillow!
Stayed 3 nights in Jan 2022

4/10 Poor

DAVE

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Charged an unfair amount to check in early.
Stayed 1 night in Jan 2022

10/10 Excellent

Temple

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and excellent , Good staff and good environment
Stayed 7 nights in Jan 2022

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk girl was really nice.
Stayed 1 night in Dec 2021

10/10 Excellent

Nichol

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and Very quiet!
Stayed 3 nights in Nov 2021

10/10 Excellent

SHERRIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Breanna

Traveled with family
Disliked: Staff & service
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything no Complaints will book with them every time while visiting Houston
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Good check-in desk attendant. Air conditioner not working. Sleep very little. I want all my money back and $25 I was charged for incidentals.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing my ac was broken in my room gave a fan but its may so you know the stay a very day miserable thanks I have to pay your money to be uncomfortable I am very much unpleased
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Terrible to get out of
Stayed 1 night in May 2021

8/10 Good

Expedia

Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021