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Candlewood Suites Houston NW - Willowbrook

2.5 out of 5.0

Recent guest reviews

Needed a place to stay close to work so as staffing would not be an issue. Candlewood did not disappoint! The staff was very friendly and accomodating, especially front desk guy in morning (tall, slim, with glasses). Room was clean and weddings were comfortable. When water became an issue, they waived pet fees and restrictions for all who sought shelter from Harvey. Love the free laundry machines too! Would definitely stay there again 😁 It was my home away from home for a week!!!

This property is poorly maintained. My bathtub filled with sewage and I had to change properties. Management knew of this problem but put me in this room anyways. It is also located in an area that is not walking distance to restaurants.

The first impression is bad. It's located in a bad area. Unless you know exactly where it is, you won't find it. It's behind a used car dealer and another hotel. Only a small driveway connects it to the road. When leaving, you can't actually see oncoming traffic because of the car lot fence so you kind of have to go and pray you don't get hit. When you walk in, the lobby isn't bad, but go up to the rooms (we were on the 3rd floor) and you are hit will the overwhelming smell of cigarette smoke. It smelled similar to how I invision the inside of a smoker's lungs. Remarkably our room didn't smell terrible (it didn't smell great either). I killed a cockroach in the hallway. There's no free breakfast. TVs are flat screen, but super old and the image was not HD. The cleaning service only comes once a week, which for most people means they never come. Needless to say, our trash was overflowing. We were there 4 nights.

My only regret is that I got in too late and had to leave too early. Very nice room with full size fridge, dishwasher and cooktop complete with dishes, cookware, silverware, etc. The young lady working at the front desk when I checked in was very friendly and went out of her way to help me. Big A+ for that. The only negative for me, and this is really no fault of the hotel, is that there is only one place within walking distance to get something to eat and it's fast food. If you've got wheels or don't mind grabbing an über then you will have no worries at this hotel. Word to the wise, it is kind of tucked in behind some other hotels; kind of easy to miss the first time.

Very nice and clean rooms,guest service is wonderful.A good place to get away for peace and quiet!! Big rooms with lots of space.Nice clean pool and BBQ area.Would be back when I need to get away again.

We had a great stay. Clean and comfortable. Friendly staff. It is a bit hard to find as it is located towards the back but we liked it as there was no traffic noise. Even though I was next to the elevator, did not hear much. Will stay again. Good job Candlewood Staff!

Spent 10 days in a suite with 2 double beds. The beds were comfortable and the suite was big enough. It was set up well with a small kitchen area, dining table and closet space. All utensils that one would need for their stay were also provided. The reception staff were friendly and helpful especially Mr Patel. We particularly enjoyed the free laundry service and free wifi in the hotel. It was a good stay and would definitely return.

The Candlewood Suites Houston NW is a fairly new hotel that has very nice rooms and bathrooms. Very clean. Good location for shopping and restaurants. Near Willowbrook Mall as well as many other shopping locations and movie theaters. Great kitchen area in each room as well.

The rooms are quite spacious with all needed amenities in the kitchen including a full size fridge and dishwasher that can take away the tire of travel and make us feel at home at the same time enjoy a good vacation. Another advantage is the Candlewood cupboard, the borrowing closet and the free laundry facilities that can make travel economical as well. During our 20 day stay we enjoyed the luxury of a hotel and the comfort of a home at a good affordable price. The staff is friendly and we just loved the complimentary coffee and pop corn after a busy day. The not so good side of the place is the swimming pool that is not large or deep to enjoy swimming and its Gym does lack the Sauna which is helpful to relax at times. House keeping is weekly which needs to be more frequent after all one does need to be free from making the bed and such chores while on vacation.

Stayed here for few weeks during September. Found this place to be perfect. It had a clean room, comfortable bed, nice kitchen, free laundry room, nice gym, clean outdoor pool. Supermarket and the mall are close so breakfast supplies were close. Cleaning comes once a week, but the staff is super helpful if you need anything. Price was good too. So, next time I'm in Houston, I know where I'll stay.

8719 Fm 1960 West Houston TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool
  • 24-hour fitness center

Located in FM 1960, Candlewood Suites Houston NW - Willowbrook is within a mile (2 km) of sights such as Aerodrome and Willowbrook Mall. This 83-room hotel has an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's also near Houston Methodist Willowbrook Hospital and Heron Lakes Golf Course.


All 83 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.

Property features

At Candlewood Suites Houston NW - Willowbrook, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a 24-hour business center, a computer station, and free newspapers.

Room options

Suite, 1 King Bed

King 1 | Sleeps 4

Standard Suite

Full 1 | Queen 1 | Sleeps 4

Studio Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Studio Suite, 1 Queen Bed

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

96% of guests recommend this hotel

Total of 35 reviews