Their breakfast was really good and wholesome! I enjoyed the variety of things to choose from
To say disappointed would be an understatement. I booked this hotel for family coming into town. Reserved a king with a hideaway bed. They get to their room and their are no sheets or pillows for the hideaway. We go to the front desk and the staff was rude and unhelpful. They could not find any sheets or pillows. Told us sorry we can not help you. Sorry is right. The hotel was not even half way booked. You could have gone to a room and grabbed some from there. I do not recommend this place at all.
The breakfast was fresh and hot. Staff was friendly. Unfortunately, our room did have a mildewy smell.
Property is an outstanding value. Extremely clean. Very nice jumbo size tub. Cross Trainer needs to be oiled; it was squeaking loudly. People were gathering in the lobby for complementary breakfast; front desk staff should have told us it was in a different room.
First off the way this survey is written makes it difficult to accurately rate the experience and specific items that impact the overall rating. This property was clean, well kept, and we enjoyed our overall stay. The room did feel "damp" but as with many hotels that depends on the HVAC that is being used and the climate of the city in which the hotel is located in which the staff cannot control. Though we did not opt to take part in the free breakfast, that was one of the reasons we selected this hotel as this was a nice option included in our stay. I would recommend this property for location, cleanliness, value, helpful staff, and bathrooms were nice and the water pressure in the shower was perfect for us. I would recommend that if you reserve a king room with a fold-out couch, do not expect to have any more than 4 standard size pillows, to bring your own from home because when asked for a couple extra pillows we were told, "we don't have any" by the front desk staff. If we need to stay in The Woodlands in the future we would definitely consider staying here again.
Clean & quiet even though it is a main thoroughfare Pool was closed for repairs
I have stayed here before and always enjoy my stay. The staff are friendly and helpful. The location is good for the area, close to Interstate and still get in & out. Room was clean & comfortable.
Very load both outside noise and inside. Sounded like a track meet going on overhead
Nice comfortable spacious room for a great price. Flawless check-in. Friendly staff. Clean room. Very comfortable bed and a good breakfast. We only stayed one night for a wedding in the area. The hotel is located close to restaurants, the gas station as well as shopping to pick-up anything you may have forgotten at home. An added convenience is acesses to I-45. I would stay here again when we are in the area.
Hotel is nice, reasonably clean. Staff needs some training. When you pre-pay for your rooms their should be no additional nightly charges for the room. The check in staff decided even though my reservation was for 1 adult and 2 kids that they would charge a extra person fee for my room. Didn’t care that room was prepaid or that by policy children stay free in parents room.
This hotel was in a good location for me. It's located a a busy intersection but is set back far enough that traffic noises did not disturb my sleep. Nice breakfast and friendly staff.
The beds were great and they rooms were very clean. I would recommend this hotel if you need to be close to the Woodlands Mall or College Park.
All Best Western's are not the same. I've had good experiences at them, so I expected this one to be as good. So, my hair dryer didn't work, and I tried to call the front desk, but both phones were not plugged into the wall. Even after plugging one in, it still didn't work. I had to call from my cell phone to have them bring me a hair dryer.
A very clean hotel. Staff was very nice about electric outages and very accommodating overall. It was a trip for medical reasons.
Hotel was close to restaurants and shopping malls.
no many complaints except no in room on demand to watch movies and no bar to have a drink.
Perfect location in Woodland, clean and comfort! Price was ok!
The Best Western Plus in the The Woodlands is very nice with professional and courteous staff who go out of their way to help you. I stay at this location for 3 nights on a monthly basis and never been let down. I highly recommend it.
Located in College Park, Best Western Plus The Woodlands is 2.9 mi (4.6 km) from Memorial Hermann and within a 10-minute drive of other popular attractions like Woodlands Mall. This 62-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour fitness center.
Free full breakfast is served each morning from 6:30 AM to 9:30 AM.
Best Western Plus The Woodlands's 62 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 32-inch TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and safes.
Guests staying at Best Western Plus The Woodlands enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include a meeting room, a business center, and a computer station.
Their breakfast was really good and wholesome! I enjoyed the variety of things to choose from
To say disappointed would be an understatement. I booked this hotel for family coming into town. Reserved a king with a hideaway bed. They get to their room and their are no sheets or pillows for the hideaway. We go to the front desk and the staff was rude and unhelpful. They could not find any sheets or pillows. Told us sorry we can not help you. Sorry is right. The hotel was not even half way booked. You could have gone to a room and grabbed some from there. I do not recommend this place at all.
The breakfast was fresh and hot. Staff was friendly. Unfortunately, our room did have a mildewy smell.
Property is an outstanding value. Extremely clean. Very nice jumbo size tub. Cross Trainer needs to be oiled; it was squeaking loudly. People were gathering in the lobby for complementary breakfast; front desk staff should have told us it was in a different room.
Thank you
First off the way this survey is written makes it difficult to accurately rate the experience and specific items that impact the overall rating. This property was clean, well kept, and we enjoyed our overall stay. The room did feel "damp" but as with many hotels that depends on the HVAC that is being used and the climate of the city in which the hotel is located in which the staff cannot control. Though we did not opt to take part in the free breakfast, that was one of the reasons we selected this hotel as this was a nice option included in our stay. I would recommend this property for location, cleanliness, value, helpful staff, and bathrooms were nice and the water pressure in the shower was perfect for us. I would recommend that if you reserve a king room with a fold-out couch, do not expect to have any more than 4 standard size pillows, to bring your own from home because when asked for a couple extra pillows we were told, "we don't have any" by the front desk staff. If we need to stay in The Woodlands in the future we would definitely consider staying here again.
Thank you for your feedback and look forward to see you again.
Clean & quiet even though it is a main thoroughfare Pool was closed for repairs
Thank you
I have stayed here before and always enjoy my stay. The staff are friendly and helpful. The location is good for the area, close to Interstate and still get in & out. Room was clean & comfortable.
Thank you for your feedback and look forward to see you again
Thank you
Very load both outside noise and inside. Sounded like a track meet going on overhead
Sorry about your experience. We will make it better.
Thank you