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Best Western Galleria Inn & Suites

2.5 out of 5.0

Recent guest reviews

Clean, comfortable, spacious rooms and very nice cleaning staff!

I forgot my therapeutic pillow and the staff was quick to call me to return it to me in Austin I received it the next day and I was pleased

great area, 24hr fitness around the corner, staff was nice , room was clean, great place to stay

I stayed in the hotel for two nights midweek. The hotel is pretty nice, kind of a so so location, but reasonably priced. There was an issue upon check in, but it was easily resolved. I would recommend this hotel if you are concerned with price.

I came to Houston for business and stayed an extra day. Galleria Mall just down the street. Miss Shirley at the front desk was wonderful! I was stressing about a cab, she was very calming and helpful. Also printed out map to mall and told us a few things about it. I wanted to bring her home with me :) The room was great, quiet and comfortable. Breakfast with yummy! If I go back, I will stay here.

I was very disappointed that I paid so much to stay somewhere that I got tile dust all over every thing and had to sleep on one of the hardest beds in the history of forever! I was even jabbed with a rusty razor knife that was left on the destroyed front desk that someone just left behind open I really am disappointed

Only 1 thing was unexpected It would have been nice to know that remodeling was going on and some noise went on into the evening hours on Friday night Overall it was a very pleasant stay and the breakfast was more than expected

We spend one week per year in Houston and have been staying here for the past four or five years. It's always spotless and quiet. The staff is always friendly. The buffet breakfast is very adequate and there is always seating available. There is always plenty of parking. All we want in a hotel is a clean, quiet place to spend the night when we return from each day's activities and a place to eat breakfast before we leave again. It is an excellent value for our needs.

The room was clean and comfortable. I didn't ever see anyone while I was there, but I supposed that if I needed something I would've been treated well. The pool was a disappointment because I like to lap swim and couldn't do it in that pool. All in all I really enjoyed my stay.

I checked in late and attendant was most kind. I accidently left something in the room. When I called to see if they had it, not only did they have it, they called me back to verify and are shipping it to me. That is outstanding in service and honesty.

The hotel is not in a good neighborhood. It is near several gentlemans clubs. The hotel decor is old and looks dingy. The bed had old sheets and a really old coverlet that is so thin - no blankets. I went to take a shower and there were several long hairs in the shower.

A clean, average, excellent location, close to the mall galleries and fine restaurants

The room was clean and well-appointed; the cleaning staff was prompt and efficient; the desk clerks were friendly and helpful; the complementary breakfast was tasty - I love those Texas-shaped waffles - and, overall, my stay was pleasing, and I was well-satisfied.

Hotel was in what seemed like a bad part of town. Eating and shopping was close enough though. The hotel didn't smell that great and the service was so-so. The room had a small fridge, which was nice, but the TV was outdated and small. Overall it was an okay hotel but we would have preferred to pay more for a hotel on a different side of town with more amenities.

WENT TO EAT AT THE GALLERIA SUNNED AT THE POOL STAFF WAS VERY NICE AND HELPFUL ESPECIALLY WITH DIRECTIONS AROUND HOUSTON

6229 Richmond Ave Houston TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Best Western Galleria Inn & Suites is located within a few miles (5 km) of The Galleria and Gerald D. Hines Waterwall Park. This 72-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's also near Houston Country Club and Williams Tower.


Dining

Start your day off right with a free hot/cold buffet breakfast.


Rooms

All 72 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.


Property features

At Best Western Galleria Inn & Suites, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a computer station, and express check-out.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Suite, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 4

Guest reviews for Best Western Galleria Inn & Suites

Everyone (2) Business (6) Couples (3) Family (2) Other (2)
4

good hotel not far from downtown by car

Everyone

Clean, comfortable, spacious rooms and very nice cleaning staff!

By , from Miami on Oct 11, 2016

Review comment responded on Oct 13, 2016

Thank you Graciela for taking time to let us know about your experience at our hotel. We are pleased that overall you enjoyed your stay with us. On behalf of our entire staff, we do apologize that one of our team members did not make a better impression and live up to the standards we promise each of our guests. We have addressed your feedback with our team and will use your feedback to improve for you and future guests. In the future please be sure to let management know of any issues that you may have and we will be address your concern immediately. We invite you to visit us again, as I am sure that you will have an exceptional experience.

5

very clean and easy to get around houstpn

Everyone

I forgot my therapeutic pillow and the staff was quick to call me to return it to me in Austin I received it the next day and I was pleased

By , from austin texas on Mar 24, 2016

5

work

BusinessTravelers

great area, 24hr fitness around the corner, staff was nice , room was clean, great place to stay

By on Dec 1, 2015

4

business trip to houston

BusinessTravelers

I stayed in the hotel for two nights midweek. The hotel is pretty nice, kind of a so so location, but reasonably priced. There was an issue upon check in, but it was easily resolved. I would recommend this hotel if you are concerned with price.

By on Nov 24, 2015

5

great place.

BusinessTravelers

I came to Houston for business and stayed an extra day. Galleria Mall just down the street. Miss Shirley at the front desk was wonderful! I was stressing about a cab, she was very calming and helpful. Also printed out map to mall and told us a few things about it. I wanted to bring her home with me :) The room was great, quiet and comfortable. Breakfast with yummy! If I go back, I will stay here.

By on Oct 9, 2015

3

sons birthday overnight

Families

I was very disappointed that I paid so much to stay somewhere that I got tile dust all over every thing and had to sleep on one of the hardest beds in the history of forever! I was even jabbed with a rusty razor knife that was left on the destroyed front desk that someone just left behind open I really am disappointed

By on Sep 1, 2015

4

weekend retreat

Couples

Only 1 thing was unexpected It would have been nice to know that remodeling was going on and some noise went on into the evening hours on Friday night Overall it was a very pleasant stay and the breakfast was more than expected

By on Aug 22, 2015

3

clean and quiet

Couples

We spend one week per year in Houston and have been staying here for the past four or five years. It's always spotless and quiet. The staff is always friendly. The buffet breakfast is very adequate and there is always seating available. There is always plenty of parking. All we want in a hotel is a clean, quiet place to spend the night when we return from each day's activities and a place to eat breakfast before we leave again. It is an excellent value for our needs.

By on Apr 10, 2013

4

conference

BusinessTravelers

The room was clean and comfortable. I didn't ever see anyone while I was there, but I supposed that if I needed something I would've been treated well. The pool was a disappointment because I like to lap swim and couldn't do it in that pool. All in all I really enjoyed my stay.

By on Jun 18, 2012

4

i would stay there and recommend.

BusinessTravelers

I checked in late and attendant was most kind. I accidently left something in the room. When I called to see if they had it, not only did they have it, they called me back to verify and are shipping it to me. That is outstanding in service and honesty.

By on May 25, 2012