The reservation process, location and views from unit 2310, met our expectations. Would use again - just not unit 2310 until corrective steps are put into place.
However, those are the only positives we can provide Koko Resorts on unit 2310.
10% (non negotiable) Service Recovery was offered for the below.
Unit 2310 fell well below our expectations, was not delivered as described and soured our 2 week Hawaii vacation.
I will provide you the readers digest version - unable to attached supporting photos.
Upon arrival (11pm) carpets were wet and smelled like wet dog, the batteries for the TV remote need replacement. Front desk unwilling or unable to provide batteries. I purchased from ABC, at 11pm
Cable TV and Internet did not work. Work order requested through the email link koko provide prior to arrival, it was never corrected (after 3 requests)
Getting ready for bed, on our first night, there were visible stains on all bed linen including used band-aids still attached to the grey sleep sofa blanket.
The bathroom ceiling fan is disgusting and hasn't been cleaned in months, black dust caked into the exhaust fan.
Living room and bedroom curtains/drapes ripped and hanging from their rails. All plastic connections are broken, not replaced.
Bedroom ceiling light not working
Bedroom lamp black dust
Bathroom light fixture, light bulbs out
Used tissues found under both beds
Black mold in shower
Dust all over TV, Cable Box and Telephone
Again, the above are the noticeable items upon arrival. My wife and I spent the better part of the next two days purchasing cleaning products to ensure our room was safe and clean. How anyone was allowed to check into this room in is beyond me.
Air conditioner unit - Another disgusting item that has not been cleaned in several months. The unit is loud and impacted every nights sleep. If the unit was cleaned or maintained would be an easy fix. There is black mold on the unit, the filter itself is near black with dirt and is leaking onto the patio door which became increasingly difficult to open during our stay.
Day 3
We used the oven for the first - SMOKE from all burner units, which required more of our time and effort to clean. The oven itself, we did not use, as we did not want something else to clean
The tennis courts never had nets
The playground was never opened