Great location, clean and very friendly team members.
Loved the location. Hated how expensive it is to park a vehicle.
We were there for 4 nights and I don't like they don't offer cleaning service unless you are there for 5 nights or more. 4 nights is a long time to go for a family of 4 of being at the beach, cooking, etc w/o cleaning. Also, the curtains are automatic but didnt close so we slept with the bright lights shining into our room. The bathroom smelled like something died in it. The pipes or something were really bad.
The staff in the Lagoon Tower was excellent! They were very nice and checked in with us often to see how things were going. We really appreciated the customer service.
Nice view and property was in good condition. Suite was quite large. Front desk was very helpful. Check in was easy and elevators were easily available. Location is great near the beach. Only negative is the expensive parking.
Too big. Was like Vegas in Hawaii. Too many people. Very expensive. Enjoyed Maui and Kona much more. This place is a cash machine for Hilton. It’s a beautiful view that you will enjoy with thousands of others at the same time. We only stayed one night so that we could see Pearl Harbor which did not disappoint.
The location was great, loved the mini shops, restaurants, and pool area. Staff was very friendly, when you get there book the luau as they are booked up quickly. For the Waikiki area this was a great stay.
Best stay ever for real had a lot of different things to do
The hotel is fantastic. The pool and water slides are amazing and the kids had a blast. The hotel has FREE unlimited rentable movies and playstation 3 games in a "Red Box" style fashion. Our Standard 1 King bedroom (786 square foot suite) in the Lagoon Tower was very nice, spacious, and our balcony view was great. The housekeeping service was also fantastic. The buffet was WAAAAAYYYY overpriced for what it was. It'll cost a family of four about $130 for the breakfast buffet. ABSOLUTELY avoid the buffet at all costs. It's not worth it, and you'll leave feeling disappointed. There is an Original Pancake House that is less than half this price a short driving distance away that serves much tastier food for less than half the price of the buffet. Hotel is within walking distance of shops and other dining options. The parking cost ($45 per day) might seem outrageous, but it's probably worth it to avoid the hassle of finding street parking, which is basically non existent. All-in all, our stay was very enjoyable and I would say this hotel is an excellent alternative to staying at the Aulani or other kid friendly hotels that might cost twice as much per night.
The pools closed too early, we ended up not being able to swim. Closing time was 8:00pm
We had about 12 hours between getting off the cruise ship and getting on a plane, so we were not even staying the night. We were told we would go to the main area and register and that was not the case. We had to pull our luggage from one tower to another. It then took the Hilton 6 hours to find us a room! We did get to stay in their holding facility but 6 hours waiting was totally ridiculous. When we finally got a room, it was a very nice room but the TV was not connected to the cable and we only got to use it for about 4 hours. TVonly worked for about 2 and when we went to check out, the automatic check out on the TV did not work.
Don't park a car $40 per night and 20 minutes to retrieve from valet. 50 years old and it shows everywhere. Really in need of a redo. Bring your own beach chairs and umbrella. You can toss them and still save a bundle over renting them!
Lovely hotel, neat clean Extremely expensive parking And added amenities fees. Very loud windows and does don’t keep our noise
Located in Waikiki, Hilton Grand Vacations Club at Hilton Hawaiian Village is within a 5-minute walk of Duke Kahanamoku Beach and within 15 minutes of other popular attractions like Hawaii Convention Center. This 346-room, 4-star condo resort has 4 outdoor pools along with a full-service spa and 6 restaurants.
There are multiple options for onsite dining with 6 restaurants, including Tropics Bar and Grill, which specializes in Hawaiian cuisine and serves breakfast, lunch, and dinner, and Rainbow Lanai with its ocean views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 9 coffee shops/cafes. Buffet breakfast is offered for a fee each morning from 5:30 AM to 11 AM.
Each condo has an array of amenities, including an iPod dock, a microwave, and a coffee maker. Guests can expect to find free WiFi and a 47-inch LCD TV with cable channels and a DVD player. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a video-game console, a laptop-compatible safe, and a phone.
Guests of Hilton Grand Vacations Club at Hilton Hawaiian Village have access to a full-service spa, 4 outdoor pools, and a gym. Valet parking is offered for USD 75.40 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach condominium resort include 4 spa tubs, a business center, and a computer station.
Great location, clean and very friendly team members.
Loved the location. Hated how expensive it is to park a vehicle.
Aloha Annette, Thank you for choosing to stay with us. We are thrilled that you enjoyed your visit. We look forward to seeing you and your ohana soon!
We were there for 4 nights and I don't like they don't offer cleaning service unless you are there for 5 nights or more. 4 nights is a long time to go for a family of 4 of being at the beach, cooking, etc w/o cleaning. Also, the curtains are automatic but didnt close so we slept with the bright lights shining into our room. The bathroom smelled like something died in it. The pipes or something were really bad.
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikiki.
The staff in the Lagoon Tower was excellent! They were very nice and checked in with us often to see how things were going. We really appreciated the customer service.
Nice view and property was in good condition. Suite was quite large. Front desk was very helpful. Check in was easy and elevators were easily available. Location is great near the beach. Only negative is the expensive parking.
Too big. Was like Vegas in Hawaii. Too many people. Very expensive. Enjoyed Maui and Kona much more. This place is a cash machine for Hilton. It’s a beautiful view that you will enjoy with thousands of others at the same time. We only stayed one night so that we could see Pearl Harbor which did not disappoint.
Thank you for your feedback. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
Aloha Irene, Mahalo for your feedback. We hope you can stay with us again!