The staff isn't super nice and willing to help us anything that we request. For the 5 star - hotel still missing a little bit about cleanliness.. The breakfast is really not good . Boring foods and not tasty.. That's why we skipped it even though we already paid for it.
Gym equipment too old and faulty, pool too small. Breakfast same everyday. I booked room with view. They gave me room without view. From one window I see the wall and another showed the passage of the floor. Room still bright after closing curtains. Curtains too thin
I loved this hotel. A magnificent place to stay, in an excellent neighborhood. We had a wonderful family suite, overlooking the pool and courtyard which was beautiful.The staff was very courteous and helpful. The breakfast buffet was outstanding as well as the food in the main dining room. I would highly recommend staying at this property when visiting Saigon.
Great breakfast buffet. All the staffs are very friendly and polite. Excellent location.
This hotel was in a very convenient location and had very helpful staff. My only complaint is that the shower was prone to flood and was thus in need of plumbing work.
Problem with extra charges up front that put a bad taste on the experience.
Staff was neither competent or polite when addressing issues I had. Complimentary room upgrades should be complimentary, not an attempt to make an additional sale. Unimpressed and disappointed. Will not stay or have my employees stay at this hotel in the future
Very friendly staff, great communication, excellent breakfast. Truly enjoyed my time at this hotel.
Located in District 1, Grand Hotel Saigon is within a 5-minute walk of Saigon River and within 15 minutes of other popular attractions like Saigon Square. This 230-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 4 restaurants. It's connected to the convention center in central Ho Chi Minh City, and also a short walk from Opera House and Bitexco Financial Tower.
Enjoy dining at Chavigny Restaurant, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.
Grand Hotel Saigon's 230 rooms are soundproofed and provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and plasma TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include free local calls, safes, and desks.
Guests of Grand Hotel Saigon have access to a full-service spa, a casino, and an outdoor pool. If you drive, self parking is USD 4 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 46.20 per vehicle one-way. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a health club, free WiFi in public areas, and conference space.
The staff isn't super nice and willing to help us anything that we request. For the 5 star - hotel still missing a little bit about cleanliness.. The breakfast is really not good . Boring foods and not tasty.. That's why we skipped it even though we already paid for it.
Dear Our Valued Guest Thank you for taking your valuable time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for the inconveniences we have caused you. In the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important to be of your choice and we want to do the best we can. Again, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, Lam Van Dat Front Office Manager
Gym equipment too old and faulty, pool too small. Breakfast same everyday. I booked room with view. They gave me room without view. From one window I see the wall and another showed the passage of the floor. Room still bright after closing curtains. Curtains too thin
Dear Our Valued Guest, Thank you for taking your valuable time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for the inconveniences we have caused you. In the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important to be of your choice and we want to do the best we can. Again, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, Lam Van Dat Front Office Manager
I loved this hotel. A magnificent place to stay, in an excellent neighborhood. We had a wonderful family suite, overlooking the pool and courtyard which was beautiful.The staff was very courteous and helpful. The breakfast buffet was outstanding as well as the food in the main dining room. I would highly recommend staying at this property when visiting Saigon.
Dear our valued guests, Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, Lam Van Dat Front Office Manager
Dear our valued guests, Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, Lam Van Dat Front Office Manager
Great breakfast buffet. All the staffs are very friendly and polite. Excellent location.
Friday, 2nd November 2018 Dear our Value Guest, Thank you for taking your valuable time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for the inconveniences we have caused you. In the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important to be of your choice and we want to do the best we can. Again, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, Lam Van Dat Front Office Manager
This hotel was in a very convenient location and had very helpful staff. My only complaint is that the shower was prone to flood and was thus in need of plumbing work.
Problem with extra charges up front that put a bad taste on the experience.
Staff was neither competent or polite when addressing issues I had. Complimentary room upgrades should be complimentary, not an attempt to make an additional sale. Unimpressed and disappointed. Will not stay or have my employees stay at this hotel in the future
Very friendly staff, great communication, excellent breakfast. Truly enjoyed my time at this hotel.
Dear Our Valued Guest, Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board