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Grand Mercure Hanoi

5.0 star property

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Photo gallery for Grand Mercure Hanoi

Grand Deluxe, King Bed, High Floor | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Executive Room, 1 King Bed, Club Lounge Access (High Floor) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
A spacious lobby with a grand staircase, modern seating, and a decorative chandelier.
Presidential Suite, Club Lounge Access | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
A kitchen with a chef preparing food, a variety of cooking utensils, and a display of copper pots.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
9 CAT LINH, QUOC TU GIAM, Hanoi, 10000
  • Place, Temple of Literature
    ‪3 min walk‬
  • Place, Train Street
    ‪12 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪13 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪41 min drive‬

Room options

View all photos for Grand Deluxe, King Bed, High Floor

Grand Deluxe, King Bed, High Floor | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Deluxe, King Bed, High Floor

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Deluxe Twin Room, 2 Twin Beds (High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Deluxe Twin Room, 2 Twin Beds (High Floor)

  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, Club Lounge Access

Deluxe Suite, 1 King Bed, Club Lounge Access | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Club Lounge Access

  • 807 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Club Lounge Access (High Floor)

Executive Room, 1 King Bed, Club Lounge Access (High Floor) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Club Lounge Access (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(7 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Twin Beds

  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, 2 Twin Beds, Club Lounge Access (High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, Club Lounge Access (High Floor)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Presidential Suite, Club Lounge Access

A hotel room with a large bed, a sofa, a bench, and a view of the city.

Presidential Suite, Club Lounge Access

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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Exterior

Capella Hanoi

Hoan Kiem
  • Pool
  • Breakfast included
  • Spa
  • Parking included
9.6 out of 10, Exceptional, 86 reviews
$416 nightly
The price is $450
Aug 5 - Aug 6
Total with taxes and fees
Capella Hanoi

About the neighborhood

Hanoi

Located in Dong Da, Grand Mercure Hanoi is a leisurely stroll from popular sights such as Temple of Literature and Ho Chi Minh Mausoleum. This 181-room, 5-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Temple of Literature - 3 min walk - 0.2 miles
  • Train Street - 12 min walk - 0.7 miles
  • Ho Chi Minh Mausoleum - 13 min walk - 0.7 miles
  • St. Joseph's Cathedral of Hanoi - 4 min drive - 1.0 mile
  • Hoan Kiem Lake - 5 min drive - 1.2 miles

Getting around

  • Hanoi Railway Station - 17 min walk
  • Noi Bai Intl. Airport (HAN) - 42 min drive

Restaurants

  • ‪Lá»™c-Ally Restaurant - ‬1 min walk
  • ‪Grand Mercure Executive Lounge - ‬1 min walk
  • She Coffee & More Cf 18 Cát Linh
  • ‪Chè Cát Thành - ‬1 min walk
  • ‪Bánh Xèo - ‬2 min walk

About this property

Grand Mercure Hanoi

At Grand Mercure Hanoi, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. There's free parking, and an airport shuttle (available 24 hours) for VND 1800000 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and a 24-hour business center.
50-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer bathrobes, slippers, and bidets. Other standard amenities include refrigerators, coffee makers, and free newspapers. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: VND 577,500 for adults and VND 290,000 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Limitless Sky Lounge
  • Lobby Bar
  • The Dining Pavilion

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • High chair
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (4,133 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Hospital bed
  • Lever door handles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 16 floors
  • Art Deco architecture
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bidet
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately VND 577500 for adults and VND 290000 for children
  • Airport shuttle fee: VND 1800000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 1800000 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Mercure Hanoi Hotel
Grand Mercure Hanoi Hanoi
Grand Mercure Hanoi Hotel Hanoi
Grand Mercure Hanoi (Opening End of 2020)

Frequently asked questions

Is a free cancellation option available at Grand Mercure Hanoi?

Grand Mercure Hanoi offers free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Grand Mercure Hanoi?

As of Jul 6, 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Hanoi on Jul 10, 2026 start from $103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Grand Mercure Hanoi?

This hotel is situated in Dong Da within a 10-minute walk of Temple of Literature and Goethe-Institut Hanoi. You'll also find Hoan Kiem Lake and Hanoi Old Town Night Market within a short drive.

Is parking available on site at Grand Mercure Hanoi?

Yes, secured self parking is offered for free at the hotel. Though parking is limited parking spaces, wheelchair-accessible parking is also available. You'll find a max of 1 space per unit.

Is there a spa available at Grand Mercure Hanoi?

There is a full-service spa available for guests to enjoy and services include body wraps, facials, and massages.

Are there luxury amenities available at Grand Mercure Hanoi?

Yes, guests can indulge in luxuries such as an outdoor pool, 2 restaurants, and a poolside bar at this hotel.

Does Grand Mercure Hanoi have a casino on the premises?

No, Grand Mercure Hanoi doesn't have a casino.

Is there an indoor pool at Grand Mercure Hanoi?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Grand Mercure Hanoi?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an outdoor pool, and a poolside bar.

Does Grand Mercure Hanoi have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Grand Mercure Hanoi have a restaurant that serves breakfast?

Yes, Grand Mercure Hanoi has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Grand Mercure Hanoi allow pets to stay for free?

No, pets and service animals aren't allowed at Grand Mercure Hanoi.

Does Grand Mercure Hanoi have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Grand Mercure Hanoi?

The closest major airport to Grand Mercure Hanoi is Noi Bai Intl. Airport (HAN), which is 17.2 mi away (42 minutes by car).

Are there rooms with balconies that I can book at Grand Mercure Hanoi?

No, there aren't any guestrooms with balconies at Grand Mercure Hanoi.

Does Grand Mercure Hanoi have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Mercure Hanoi.

Grand Mercure Hanoi Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 107 out of 131 reviews
Rating 8 - Good. 13 out of 131 reviews
Rating 6 - Okay. 4 out of 131 reviews
Rating 4 - Poor. 5 out of 131 reviews
Rating 2 - Terrible. 2 out of 131 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, amenities
Very good hotel
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, the room was nice. The location was good for us because it felt far enough away from the crowds at the old quarter but close enough that it was easy to go there when we wanted to. Would stay again!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Everything was great. The staff were exceptionally nice and helpful.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, amenities
Rooms arrangement, nice and helpful staffs, location is near Quốc Tư giám.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent. However, the location is a bit far from downtown Hanoï. We ate at the restaurant on the 2nd floor and supper was excellent. Pastries at the same restaurant in the morning were not that fresh.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and facilities , staff were attentive and met all our needs professionally
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Melissa Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, truly a 5 star stay in Hanoi!!!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff, clean facilities. Beautiful design and layout. If I stayed longer, is have used the pool and gym.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing. The bed was very comfortable, i never wanted to get up.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room was great, breakfast was delicious and beautiful property
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Tobi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff. Very nice clean and beautiful Hotel. Best value for the price.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Antonina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel

Great option for Hanoi
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed couple of nights. Pristine property, good location and friendly staff made our stay enjoyable.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful five star hotel at exceptional price, highly recommend.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, room comfort

Great hotel in Hanoi.

Excellent stay in Hanoi. Hotel great location, staff fantastic, very helpful and friendly. Rooms well appointed and beautiful decor.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb experience for the value
Stayed 1 night in May 2025
Verified

10/10 Excellent

nah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in hanoi!
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel…friendly and helpful staff! I would stay here again
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lovely room, helpful staff. Convenient location.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

YA-HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, worth to try.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here when we were in Hanoi. We stayed for 3 nights for our anniversary and we really appreciated the nice gesture with the card/cake/decoration/voucher they gave us! Staff was really kind, helpful and welcoming at check in. Breakfast was also good.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place so much. Design of the hotel is immaculate
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

TUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from all team members, great new hotel, and outstanding breakfast buffet with many options. Executive floor access is fantastic with some food options and good drink options and offers a quiet and relaxing environment.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous. The service was impeccable. Would definitely stay again
Verified

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property close to everything
Stayed 1 night in Jul 2023