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Julia at front desk was very helpful with my problem with a lost article at the airport
We didn't like that the hotel doesn't have it's own restorant. Only breakfast was available. We had to go to the other building for the breakfast, and it was very basic. The hotel is ok, but sertainly NOT a 5-star one.
Perfect location for my business. The room was roomy, well-appointed and immaculate. The staff was uniformly cheery and helpful.
Great location. Everything near by the hotel. Super selection of whiskey.
Great hotel with a perfect location and nice rooms. Breakfast was the only slight blemish. You have to walk out of the hotel through a small court yard to get to the breakfast restaurant. On cold and snowy days that's not great, especially if unexpected. Breakfast was nice but not spectacular. Everything else was superb.
We only stayed the one night and only used the hotel room and bar but it was all very nice, comfortable, and clean. The staff was nice, they arranged a taxi when we left and check-in and check-out was quick and easy. Thanks.
Bathroom tub/shower sink and tub drains were defective so that neither could be drained. Drain stoppers had t be removed. Therefore tub could not be filled. Shower was designed so that water spilled out on floor. This serious defect should have never existed because it an obvious design error. The breakfast rooom was located up along flight of stairs making it impossible to reach by seniors who have mobility limitations. The elevator accces was blocked due to broken door lock. Forced to eat breakfast either in room or go out in search of a restaurant . Also one light bulb was burned out.
The hotel is a couple renovated buildings connected and with a glass atrium. Very spacious rooms and huge shower. Sift pillows, great beds. Best breakfast scrambled eggs ever. They have other interesting stuff at breakfast like sea-buckthorn jam and mini cheese breads. Bystro, a fab Russian restaurant, is next door and I LOVED everything I tried. Only downside is the stairs to get to the lobby, a pain if you have a big bag.
Hotel Haven is always perfect for me great location wonderful breakfast with high quality scandinavian food selection clean and spacious rooms comfortable bed quiet room with great design and decor, unfussy & clean. I've found the staff helpful when called upon and honestly can't say that I would expect anything more or suggest any material improvement. While I was in Helsinki only one night this trip, my thanks and I look forward to my next stay.
Staff is proficient in English; room was clean and well decorated; bed was nice and soft; breakfast was very nice.
The hotel allowed an early check-in after a long overseas flight. That was a plus. However, they charged and extra 50 euros for a travel companion. That was pretty steep considered the breakfast was just cold cuts and they still only put one bottle of water in the room. The maids continually interrupted, particularly at around 8 pm for a turn down service which featured a single bottle of water. The gym was small but in good shape and had a descent selection of workout gear.
Located in Kaartinkaupunki, Hotel Haven is within a 10-minute walk of popular sights such as Presidential Palace and Senate Square. This 5-star hotel has 137 rooms and welcomes guests with 3 restaurants, a 24-hour fitness center, and free in-room WiFi.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.
All 137 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and Smart TVs with pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Minibars, free newspapers, and safes are also standard.
Guests of Hotel Haven enjoy a 24-hour fitness center, free WiFi in public areas, and coffee in a common area. Self parking is offered for EUR 39 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a library, express check-out, and free newspapers.