The first room smelled like smoke. I requested another room and the manager gave me another room. Not a bad place if your looking for something cheap.
Noisy neighbors
The hotel was over booked. I had two kids and it was 10 at night. The city had no other rooms available. I only got a room because a couple decided there was smell in the room and didn’t stay.
Room smelt like ammonia from pee on the carpet just outside of the bathroom
Spend the extra money to stay at a motel 6 or the equivalent. We got in late. There were no towels in the room. The air conditioner did not work. The window wouldn’t open and it was overwhelmingly hot. They do not provide any sort of hand soap. Not even a bar of soap by the sink. There was no liner in the garbage cans and the room smelt so strongly of smoke that our clothes were ruined for the remainder of our trip with the smell. There were stains on the comforter and the pillows were so thin they offered no support. This was an incredibly uncomfortable motel. It’s tucked away in the very back of a street right off the freeway and the environment feels unsafe.
Place was dirty pool was closed for winter in July
It's was super dirty the bathroom walls had yellow drip stains and the shower curtain had someone's hair stuck to it. Online it said there was free breakfast but at the service desk it said they only offered coffee which tasted like water.
Only interaction was with frint desk, she was very nice and fixed the issue I had booking online. Otherwise with this placex you get what you pay for
Condition of the room was deplorable at best. Boogers on the wall, fixtures broken, carpet torn, evidence of bed bugs, and overall dirty
Under construction, bad wifi in my room, toilets don't have lids, terrible coffee and breakfast. Staff at check in were nice. Free paper.
Service was nice and so we're the pillows and bed, but was a lot pricier than needed. One towel had a bug on it, the shower was extremely small, TV was almost impossible to watch, there was no microwave or fridge, and I could people from rooms down the balcony from me. $80 should have been $50 at mosy
Room was really inexpensive. Room smelled like smoke and there was no breakfast like was listed in the description. Night desk girl was super nice.
Very dirty room. Not please at all. Food on the floor, shower had not been cleaned. Very disappointed
Very nice hotel very clean and great location! I recommend to anyone and great price!
I specifically asked for a non smoking room. The room I was given was smelly as a result I had hard time sleeping. I did ask for a different room but front desk staff didn't help at all just said we are sorry
We stayed here on our way to Glacier national park from Yellowstone. It is a nice clean basic motel.
Could not fix the problem they created even we had waited for 30 minutes
Americas Best Value Inn & Suites Helena places you within a mile (2 km) of Montana Historical Society Museum and Montana State Capitol. This 80-room motel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
All 80 rooms feature free local calls. TVs come with cable channels, and free WiFi keeps guests connected.
An outdoor pool, coffee in a common area, and laundry facilities are featured at Americas Best Value Inn & Suites Helena. A stay here includes free parking. The 24-hour front desk has staff always at the ready. This smoke-free motel also has a vending machine.
The first room smelled like smoke. I requested another room and the manager gave me another room. Not a bad place if your looking for something cheap.
Noisy neighbors
The hotel was over booked. I had two kids and it was 10 at night. The city had no other rooms available. I only got a room because a couple decided there was smell in the room and didn’t stay.
Room smelt like ammonia from pee on the carpet just outside of the bathroom
Providing fresh accommodations is of the utmost to our team, so it is disappointing to hear about your experience. Housekeeping has been informed and will seek to address this matter right away. The next time you're in Helena, allow us to offer you the clean and comfortable lodging you expect and deserve.
Spend the extra money to stay at a motel 6 or the equivalent. We got in late. There were no towels in the room. The air conditioner did not work. The window wouldn’t open and it was overwhelmingly hot. They do not provide any sort of hand soap. Not even a bar of soap by the sink. There was no liner in the garbage cans and the room smelt so strongly of smoke that our clothes were ruined for the remainder of our trip with the smell. There were stains on the comforter and the pillows were so thin they offered no support. This was an incredibly uncomfortable motel. It’s tucked away in the very back of a street right off the freeway and the environment feels unsafe.
Sorry you had a room that smelt of smoke. We are a non smoking hotel and need to better enforce that. We will notify staff of your experience and correct any issues. Thank you.
Place was dirty pool was closed for winter in July
Sorry for the inconvenience, our pool is closed due to Covid-19 but we will notify our housekeepers about your complaint. Thank you for your stay.
It's was super dirty the bathroom walls had yellow drip stains and the shower curtain had someone's hair stuck to it. Online it said there was free breakfast but at the service desk it said they only offered coffee which tasted like water.
Dear Jessica, Property cleanliness is vital to our team, and it is truly unfortunate that your experience did not reflect such. Housekeeping will read your review and take the time to address your concerns. We also apologize that breakfast was not to your expectations. Your feedback is crucial to our continuous improvement efforts, and we will make sure that it's put to good use. Our team wishes you all the best in your travels ahead.
Only interaction was with frint desk, she was very nice and fixed the issue I had booking online. Otherwise with this placex you get what you pay for
Thank you for your honest review of our property.
Condition of the room was deplorable at best. Boogers on the wall, fixtures broken, carpet torn, evidence of bed bugs, and overall dirty
We would like to apologize for failing to deliver the relaxing accommodations we always strive to provide. Our property regularly receives pest control services; however, based on your accounts, we have reached out to them again so they can address any irregularities promptly upon verification. We'll also take a closer look at your other concerns and take the necessary steps to ensure the cleanliness and convenience of our guests are fully achieved. We know we can do better and would welcome the opportunity to demonstrate it.
It is truly unfortunate that you were unable to have the restful experience you were hoping for. In the future, please don't hesitate to share matters such as this with our front desk team, as they are always happy to speak up on your behalf. Allow us to welcome you back for a more relaxing stay the next time you're in Helena.