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Sheraton Kona Resort & Spa at Keauhou Bay

4.0 out of 5.0

Recent guest reviews

We had a great stay at the Sheraton. All the staff were friendly and helpful. I felt safe letting the kids run around the facility. We were 4 families enjoying time together. We requested the rooms be close to each other and the staff accommodated us. Kids loved the pool and slide.

My guest wanted to stay here because her Dad was the General manager when it first opened. She said it brought back a lot of good memories.Good Hotel for young children. Staff was very professional and nice. Bartender was very good at the Pool bar.

The hotel pool, grounds and location are great! Our room had tons of small bugs in the bathroom- they weren't a big bother, but it was noticeable. The concierge was very helpful with planning outings. Food very expensive and the staff not accommodating with needing a late check out by 1 extended hour, which was disappointing. Likely wouldn't return

Unclean, out of date, over priced. Avoid! Booked king size bed with Mountain View, upon arrival two double size bed. moves to king with view of tennis courts. Property needs a lot of work. Not to Sheraton standards or commitment. Overall very disappointed with orbitz and Sheraton.

Resort fee should not be charged if people do not use resort facilities NO HOT WATER on first day

The Sheraton was a nice resort. Loved the location. We only stayed one night, so didn't take advantage of everything. We did arrive a little early and had to wait for our room. Also requested late check out, but that wasn't available either. Overall, it was nice.

The hotel had a AMAZING pool and a wonderful view of the ocean. The rooms were ok-not as sound-proofed as we would have liked, but the bed was comfortable and the staff were really responsive (we forgot a lot of items before traveling)

There's no room Service, and the quality of food at the hotels only restaurants are terrible. Plus they close early, and you'll be left without any options for food. This is supposed to be a resort not a motel. Won't be returning again. Hotel staff at registration desk was polite. However other hotel workers were not as pleasant. Again this is a resort not a motel.

Other than a parking fee very nice hotel. Great pool and bar restaurant

We stayed here last minute due to electrical issues at a previous hotel. We had a great view and my son loved the pools with slides but the room smelled of mildew and the bathroom needed serious updating and cleaning. Disappointed that parking wasn't included in the resort fee as well.

Could be updated in the bathrooms and maybe room service!! Overall excellent experience

The pool was a kid pleaser. Everything else was meh. The food/drink at the pool bar was unedible. The miles of concrete were dreary.

My visit was August 1, 2017. The hotel lobby is very spacious and inviting. I loved the large open front windows in the lobby that overlooked the mountainside. It was breath taking. It was very cozy and family oriented for kids. The pool had two sections, one part over looked the ocean and the other part was in the center of the hotel which was viewable from the entrance of the rooms. Over all from the restaurant, snack bar, poolside bar, rooms and the grounds - I loved the hotel and its location. I am very pleased and would definitely return to stay at Sheraton. The only negative I have are the housekeeping. They need another QC manager because the housekeepers do not clean the bathtub. During my stay the bathtub did not get scrubbed down and the shower liner had pink mold on the bottom. It was gross! The bathroom needs to be updated compared to all other aspects of the the hotel.

Nice hotel , we love it esp.the pool, staff are very friendly!

Older resort, business center services always had issues. You need a rental car to get to most areas, Nice size room but no microwave in room.

The hotel was old. The staff was not friendly and the restaurants were all closed. Made meals very inconvenient.

Beautiful way to end our vacation. Location was close enough to central location but not too vlose to make it over crowded.

Interesting to know about various facilities in the hotel Reception is least effective but OTHER STAFF are EXCEPTIONAL and EXTREME HELPFUL

The hotel is situated on a lovely property. The rooms need major updating especially the bathrooms. There are two resteraunts albit a bit pricey (expected) and two eateries, and two pools. The staff is nice and friendly. Its definetly a reaxing location.

The room was beautiful, the housekeeper who cleaned the day after our stay was very good and very polite. The bell man, not all, just one had me grinding my teeth. My child accidently dropped her drink on the ground and he came and didn't even help. He just kept telling her that her drink isn't gonna clean up itself. I was beside myself, mind you, I have a 7yrs old daughter. Shes the whole reason why we came to the hotel in the first place, we were celebrating her 7th birthday.That itself, ruined my mood the whole day.

78-128 Ehukai St Kailua-Kona HI

Hotel highlights

  • Onsite dining
  • Spa
  • 2 outdoor pools
  • 24-hour health club

Located in Keauhou, Sheraton Kona Resort & Spa at Keauhou Bay is adjacent to Haleo Luau and within a mile (2 km) of Kona Country Club. This 519-room, 4-star resort has 2 outdoor pools along with a full-service spa and 4 restaurants. Also near this Kailua-Kona resort are Lekeleke Burial Grounds and Keauhou Shopping Center.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 519 air-conditioned rooms provide furnished lanais, refrigerators, and coffee makers. Guests can expect WiFi and LCD TVs with digital channels and pay movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include free newspapers, free bottled water, and video-game consoles.


Property features

Guests of Sheraton Kona Resort & Spa at Keauhou Bay have access to a full-service spa, 2 outdoor pools, and a children's pool. Parking is available for USD 20.00 per night (USD 27.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a 24-hour health club, a spa tub, and a sauna.

Room options

Room, Oceanfront

Full 2 | King 1 | Sleeps 4

Room, Partial Ocean View

Full 2 | King 1 | Sleeps 4

Deluxe Suite (Executive)

King 1 | Sleeps 4

Room, Mountain View

Full 2 | King 1 | Sleeps 4

Guest reviews for Sheraton Kona Resort & Spa at Keauhou Bay

Everyone (38) Couples (256) Business (10) Family (112) Other (38) Friends (22)
5

very family -friendly hotel !

Families

We had a great stay at the Sheraton. All the staff were friendly and helpful. I felt safe letting the kids run around the facility. We were 4 families enjoying time together. We requested the rooms be close to each other and the staff accommodated us. Kids loved the pool and slide.

By on Nov 28, 2017

4

nice hotel, good location!

Everyone

My guest wanted to stay here because her Dad was the General manager when it first opened. She said it brought back a lot of good memories.Good Hotel for young children. Staff was very professional and nice. Bartender was very good at the Pool bar.

By , from Oahu,HI on Nov 20, 2017

3
Everyone

The hotel pool, grounds and location are great! Our room had tons of small bugs in the bathroom- they weren't a big bother, but it was noticeable. The concierge was very helpful with planning outings. Food very expensive and the staff not accommodating with needing a late check out by 1 extended hour, which was disappointing. Likely wouldn't return

By , from houston on Nov 8, 2017

1

avoid

Everyone

Unclean, out of date, over priced. Avoid! Booked king size bed with Mountain View, upon arrival two double size bed. moves to king with view of tennis courts. Property needs a lot of work. Not to Sheraton standards or commitment. Overall very disappointed with orbitz and Sheraton.

By , from california on Nov 6, 2017

3
Everyone

Resort fee should not be charged if people do not use resort facilities NO HOT WATER on first day

By on Oct 31, 2017

4

a nice resort.

Everyone

The Sheraton was a nice resort. Loved the location. We only stayed one night, so didn't take advantage of everything. We did arrive a little early and had to wait for our room. Also requested late check out, but that wasn't available either. Overall, it was nice.

By on Oct 23, 2017

4

great pool and ocean views

Everyone
View from the front lobby Pool

The hotel had a AMAZING pool and a wonderful view of the ocean. The rooms were ok-not as sound-proofed as we would have liked, but the bed was comfortable and the staff were really responsive (we forgot a lot of items before traveling)

By , from burlington ma on Oct 16, 2017

3

no room service

Everyone

There's no room Service, and the quality of food at the hotels only restaurants are terrible. Plus they close early, and you'll be left without any options for food. This is supposed to be a resort not a motel. Won't be returning again. Hotel staff at registration desk was polite. However other hotel workers were not as pleasant. Again this is a resort not a motel.

By , from Honolulu, Hi on Oct 8, 2017

4
Everyone

Other than a parking fee very nice hotel. Great pool and bar restaurant

By on Sep 14, 2017

4

awesome pools

Everyone

We stayed here last minute due to electrical issues at a previous hotel. We had a great view and my son loved the pools with slides but the room smelled of mildew and the bathroom needed serious updating and cleaning. Disappointed that parking wasn't included in the resort fee as well.

By , from Oregon on Sep 2, 2017