No elevator to basement level rooms. No sheets on 2 made beds. Wallpaper peeling, wish I had read reviews on Trip Advisor before booking this room - all those reviews are what I experienced. The only other hotel in town was booked full. Had no option. Extremely substandard for Best Western, actually substandard for ANY hotel.
Very very dirty room. No towels or face clothes and no available to the following day. Bathroom power not connected. Wires exposed. Cob webs and dirt.
The outside of the property looks nice. The lobby looks pretty nice. The room we had was in a state of disrepair. Peeling wallpaper. Very hard beds. Floor was sort of damp and greasy. Just not a good hotel.
Avoid this hotel on weekends. Raging party at 12:30-2:00 one floor above. It was loud and the walls / floor are thin. The back of the property looks i look Ike a third world county. I would not stay again.
The room was clean and the beds very comfortable. The staff couldn't be nicer or more accommodating. You couldn't ask for a better value and very convenient location. When the hairdryer broke they replaced it immediately, even though it was late in the evening.
The property was run down, dirty, the rooms were filthy! Rugs had huge stains, dirty dirty dirty!!
Place is dirty staff was rudeRoom was filthy again front desk was extremely rude
I know that cities and hotels are working together to shelter families in need. Amenities were scaled back and the breakfast provided was not great for people with food issues, but the bed was fine and the hotel was quiet. It's a hard time to be a traveler right now. It just wasn't the same quality of service you would have received before.
Room was not made up two nights in a row. Otherwise everything was excellent. Front desk people were superb!!
Excellent value for the price. Would stay there again.
New toilet paper was dirty. There was a fire alarm at 3am
The beds were comfortable. The rooms where clean. Quite.
It’s outdated the rooms smell funky and the pool needs to be cleaned ASAP!!!!!
We only had to stay one night, that was a plus. When we first arrived our room was around the back and there were people hanging around in between the dumpsters with backpacks, the grounds were overgrown and trash was around the door. We walked into the hall and it stunk of smoke, our room reaked of marijuana, it was dark and the windows were covered in bird poop. We immediately headed for the front desk and were ready to drive the 80+ miles home. The desk was very concerned and gave us a much better room. The pool was so cloudy that even the kids didn't want to swim in it. The next morning we arrived at the breakfast room at 10:02 and the door was locked, when the staff opened it she did offer us coffee which was nice. The staff is very friendly at this hotel but they should beef up the security.
Staff very helpful in handling booking issue--which was NOT hotel's fault. Resolved issue quickly and satisfactorily.
Diaappointed. Not worth the price. Dipressing small room. Breakfast room down in basement with basic breakfast.
Staff was very nice but this hotel is run down and the room and hallways smelled like mold. The air in the room was stale and damp. I only stayed one night but I would never stay here again.
Located 2.1 mi (3.4 km) from Small Works Gallery, Best Western Merrimack Valley is within a 5-minute drive of Cedarland Fun Center. This 126-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is included with your stay.
Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Guests of Best Western Merrimack Valley enjoy free WiFi in public areas, a business center, and express check-out. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free newspapers and laundry facilities.
No elevator to basement level rooms. No sheets on 2 made beds. Wallpaper peeling, wish I had read reviews on Trip Advisor before booking this room - all those reviews are what I experienced. The only other hotel in town was booked full. Had no option. Extremely substandard for Best Western, actually substandard for ANY hotel.
Very very dirty room. No towels or face clothes and no available to the following day. Bathroom power not connected. Wires exposed. Cob webs and dirt.
Please accept our apologies. We hope that you give us another chance in the future.
The outside of the property looks nice. The lobby looks pretty nice. The room we had was in a state of disrepair. Peeling wallpaper. Very hard beds. Floor was sort of damp and greasy. Just not a good hotel.
Hello Daniel, I am very sorry that you had such a negative experience at our hotel. I want you to know we are in the midst of a renovation and will be fixing the wallpaper in all rooms. Please give us another chance in the future.
Avoid this hotel on weekends. Raging party at 12:30-2:00 one floor above. It was loud and the walls / floor are thin. The back of the property looks i look Ike a third world county. I would not stay again.
Please know that we are under construction and it may look bad now, but once complete it will be brand new. We hope to see you again in the future.
The room was clean and the beds very comfortable. The staff couldn't be nicer or more accommodating. You couldn't ask for a better value and very convenient location. When the hairdryer broke they replaced it immediately, even though it was late in the evening.
Thank you for your feedback and your stay at Best Western Merrimack Valley. We are very happy that our hotel was comfortable and convenient for you. We greatly appreciate your business and hope to see you again. Thank you,
The property was run down, dirty, the rooms were filthy! Rugs had huge stains, dirty dirty dirty!!
I am very sorry that you found our property looking dirty. We are actually in the process of deep cleaning all hallway and room carpets now. Hopefully you can give us another chance in the future.
Place is dirty staff was rudeRoom was filthy again front desk was extremely rude
Please accept our apologies.
I know that cities and hotels are working together to shelter families in need. Amenities were scaled back and the breakfast provided was not great for people with food issues, but the bed was fine and the hotel was quiet. It's a hard time to be a traveler right now. It just wasn't the same quality of service you would have received before.
Thank you for your feedback. We have scaled back to follow Massachusetts guidelines for social distancing. Hopefully, we can open up our amenities soon and you can visit again to experience them.
Please accept our apologies for not meeting the 5 out of 5 review. We are currently under construction and hope that you give us another chance in the future.
Room was not made up two nights in a row. Otherwise everything was excellent. Front desk people were superb!!
Please accept my apologies that your room was not serviced daily. I will make sure to look into that and make sure it does not happen again. We hope that you can give us another chance and come back soon.
Thank you for your review. I want you to know that we are going through a major renovation, and we have had to close many of our amenities. I hope that you can understand and visit again once our renovation is completed. My appologies.