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Recent guest reviews

Very very dirty room. No towels or face clothes and no available to the following day. Bathroom power not connected. Wires exposed. Cob webs and dirt.

The outside of the property looks nice. The lobby looks pretty nice. The room we had was in a state of disrepair. Peeling wallpaper. Very hard beds. Floor was sort of damp and greasy. Just not a good hotel.

Avoid this hotel on weekends. Raging party at 12:30-2:00 one floor above. It was loud and the walls / floor are thin. The back of the property looks i look Ike a third world county. I would not stay again.

The room was clean and the beds very comfortable. The staff couldn't be nicer or more accommodating. You couldn't ask for a better value and very convenient location. When the hairdryer broke they replaced it immediately, even though it was late in the evening.

The property was run down, dirty, the rooms were filthy! Rugs had huge stains, dirty dirty dirty!!

Place is dirty staff was rudeRoom was filthy again front desk was extremely rude

I know that cities and hotels are working together to shelter families in need. Amenities were scaled back and the breakfast provided was not great for people with food issues, but the bed was fine and the hotel was quiet. It's a hard time to be a traveler right now. It just wasn't the same quality of service you would have received before.

Room was not made up two nights in a row. Otherwise everything was excellent. Front desk people were superb!!

Excellent value for the price. Would stay there again.

New toilet paper was dirty. There was a fire alarm at 3am

The beds were comfortable. The rooms where clean. Quite.

It’s outdated the rooms smell funky and the pool needs to be cleaned ASAP!!!!!

We only had to stay one night, that was a plus. When we first arrived our room was around the back and there were people hanging around in between the dumpsters with backpacks, the grounds were overgrown and trash was around the door. We walked into the hall and it stunk of smoke, our room reaked of marijuana, it was dark and the windows were covered in bird poop. We immediately headed for the front desk and were ready to drive the 80+ miles home. The desk was very concerned and gave us a much better room. The pool was so cloudy that even the kids didn't want to swim in it. The next morning we arrived at the breakfast room at 10:02 and the door was locked, when the staff opened it she did offer us coffee which was nice. The staff is very friendly at this hotel but they should beef up the security.

Staff very helpful in handling booking issue--which was NOT hotel's fault. Resolved issue quickly and satisfactorily.

Diaappointed. Not worth the price. Dipressing small room. Breakfast room down in basement with basic breakfast.

Staff was very nice but this hotel is run down and the room and hallways smelled like mold. The air in the room was stale and damp. I only stayed one night but I would never stay here again.

Great location! Hotel staff very nice. Everything was clean and comfortable. My only "complaint" would be that someone left the heat on....not the air....it was warm and stuffy in room, and it took us a few minutes to understand how to get the air on.

Lowel Ave Haverhill MA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Business center

Best Western Merrimack Valley places you within a 5-minute drive of Cedarland Fun Center and within a 10-minute drive of Crystal Lake Golf Club. This 126-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 126 individually decorated rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of Best Western Merrimack Valley enjoy free WiFi in public areas, a business center, and express check-out. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free newspapers and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Microwave (Pet Friendly)

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Microwave (Pet Friendly)

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Microwave

1 Queen Bed | Sleeps 2

Guest reviews for Best Western Merrimack Valley

Everyone (14) Couples (8) Business (5) Family (19) Other (6) Friends (2)
1
Family

Very very dirty room. No towels or face clothes and no available to the following day. Bathroom power not connected. Wires exposed. Cob webs and dirt.

By on Dec 3, 2021

Review comment responded on Dec 6, 2021

Please accept our apologies. We hope that you give us another chance in the future.

1
Family

The outside of the property looks nice. The lobby looks pretty nice. The room we had was in a state of disrepair. Peeling wallpaper. Very hard beds. Floor was sort of damp and greasy. Just not a good hotel.

By on Sep 7, 2021

Review comment responded on Sep 7, 2021

Hello Daniel, I am very sorry that you had such a negative experience at our hotel. I want you to know we are in the midst of a renovation and will be fixing the wallpaper in all rooms. Please give us another chance in the future.

5
Everyone

Avoid this hotel on weekends. Raging party at 12:30-2:00 one floor above. It was loud and the walls / floor are thin. The back of the property looks i look Ike a third world county. I would not stay again.

By on Sep 5, 2021

Review comment responded on Sep 7, 2021

Please know that we are under construction and it may look bad now, but once complete it will be brand new. We hope to see you again in the future.

4
Family

The room was clean and the beds very comfortable. The staff couldn't be nicer or more accommodating. You couldn't ask for a better value and very convenient location. When the hairdryer broke they replaced it immediately, even though it was late in the evening.

By on Aug 16, 2021

Review comment responded on Aug 16, 2021

Thank you for your feedback and your stay at Best Western Merrimack Valley. We are very happy that our hotel was comfortable and convenient for you. We greatly appreciate your business and hope to see you again. Thank you,

1
Business Business

The property was run down, dirty, the rooms were filthy! Rugs had huge stains, dirty dirty dirty!!

By on Jul 8, 2021

Review comment responded on Jul 9, 2021

I am very sorry that you found our property looking dirty. We are actually in the process of deep cleaning all hallway and room carpets now. Hopefully you can give us another chance in the future.

1
Everyone

Place is dirty staff was rudeRoom was filthy again front desk was extremely rude

By on Oct 20, 2020

Review comment responded on Oct 26, 2020

Please accept our apologies.

3
Business Business

I know that cities and hotels are working together to shelter families in need. Amenities were scaled back and the breakfast provided was not great for people with food issues, but the bed was fine and the hotel was quiet. It's a hard time to be a traveler right now. It just wasn't the same quality of service you would have received before.

By on Aug 17, 2020

Review comment responded on Aug 17, 2020

Thank you for your feedback. We have scaled back to follow Massachusetts guidelines for social distancing. Hopefully, we can open up our amenities soon and you can visit again to experience them.

2
Everyone

By on Feb 19, 2020

Review comment responded on Feb 21, 2020

Please accept our apologies for not meeting the 5 out of 5 review. We are currently under construction and hope that you give us another chance in the future.

4
Partner Couples Family

Room was not made up two nights in a row. Otherwise everything was excellent. Front desk people were superb!!

By on Feb 8, 2020

Review comment responded on Feb 10, 2020

Please accept my apologies that your room was not serviced daily. I will make sure to look into that and make sure it does not happen again. We hope that you can give us another chance and come back soon.

5
Everyone

Excellent value for the price. Would stay there again.

By on Jan 27, 2020

Review comment responded on Feb 3, 2020

Thank you for staying at Best Western Merrimack Valley a convenient location with free buffet breakfast. We hope to see you back again soon.

Best Western Merrimack Valley

401 Lowel Ave, Haverhill, MA 01832-3683
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