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Recent guest reviews

Rude staff and unclean

It says the front desk has somebody 24/7, but we had to call every time we needed to talk to somebody to get somebody in the lobby. The room was disgusting- didn’t sweep, wipe down tables, clean the pubic hair off the ground in the bathroom. Oh, and we had to go to the front desk to ask for towels. There were none in the room and it took about an hour for them to locate some and bring them to our room. Will never stay here again.

Terrible experience

I did not like this place.it was a horrible experience. The front desk attendant and manager did not hold up there end to provide good service during my visit . Terrible customer service and lack of professionalism . The attendant was on drugs and provided false hope to several additional request made by my wife and I. Being honest is the key and this place doesn’t have that quality . My room’sTV and heater did not work . So we freeze the first two days and the TV did not work for the duration of our stay . The front desk failed to communicate that housekeeping was not available . I spoke with 3 different people and 2 of them said it was available but no one ever came to the room . The room itself was not properly cleaned . The floors were sticky and we did not trust walking on the hardwood floors barefoot due to the nasty appearance . We also had a hooker living next door to us which was interesting. One more thing , the bedsheets were not clean because left with a rash on her chest . Be wise and avoid this place !

Visitors to this hotel should be aware that several of the rooms are occupied by permanent guests who have their house plants, pets, and cigarettes with them. Smoking is prohibited in the rooms so the tenants smoke on their balconies and next to the pool. We resorted to blasting white noise on our devices in order to sleep through their 1am conversations outside our room. We made a noise complaint during our first night and thankfully the staff dealt with it instantly. Outdoors, we saw staircases with steps and railings missing, windows with torn screens, broken lamps, crayon and maker on exterior walls, rooms with signs saying "Danger: Room is not safe to enter", several AC window units suggesting that the central air conditioners are non-functioning, and a broken sign bearing the hotel name at the entrance. The hotel may not have sufficient maintenance staff to keep up with repairs, or is intentionally delaying repairs to reduce costs. Inside, the hot water and shower worked, the linens and towels were clean, and the microwave, stove, toaster, and refrigerator were serviceable. The bathroom sink did not drain (despite maintenance requests), the floor had not been cleaned, and the refrigerator had food spills inside and a broken handle and insulation. We were grateful to have a room with a full kitchen for $87/night until we were charged an additional $100 at check-in as a security deposit. The staff claims it will go back on my card within a few days. ¯\_(ツ)_/¯

Our hotel room was dirty, some of the appliances didn’t work. Overall terrible experience. Never again.

The room wasn’t clean at all. There appears to have been a party shortly before our arrival at 7:30pm. When we checked in at 7:30, I was told there would be another 20 minutes to straighten up our room. That was a first. The room smelled like weed, had a missing fire detector, a broken handle on a door, filthy walls, tape and streamer remnants from a party, broken dresser, missing back to the remote, smudges on the glass of the patio door, and at least two of the doors had been broken and repaired. The parking lot had an assortment of shopping carts, trash cans overfilled, and trash on the outside. Load music was played loud until 1am in the morning. I was nervous about being there. If not for the lateness of our arrival, we would have found something else. Awful.

They never came to service the room and no towels when we checked into the room. Didn't get towels until mid morning next day..

Staff was unpleasant and non friendly. Did not get the room I booked and the excuse I was given is that the room was not yet cleaned.

Very spacious and comfortable, good location, good breakfast

Room was very clean and spacious! Bathroom was super clean as well! The check in was very quick and the front desk staff was very nice. The breakfast in the morning was great!u daughter loved it! I would definitely recommend this hotel to anyone looking in the area!

The staff is rude and the room was uncomfortable the water boiler thing leaked

As soon as we entered the room the smell of weed was overwhelming. So much in fact, my husband contacted the front desk because we didn’t want them to think we had been smoking in the room. The floor was so dirty our feet stuck to it. After contacting the front desk, twice, it was cleaned. We had booked with 6 guests- there were 4 towels, 2 hand towels, and 0 wash cloths in our room. The room was absolutely disgusting- silly string and tape on the walls and ceilings, lipstick stains on the couch, dried food on the walls (among other stains). There was a hole in the wall above the bed and some of the lights didn’t work. I WOULD NOT recommend this place.

Spencer Street Manchester CT

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within 2 miles (3 km) of Wickham Park, Hawthorn Suites by Wyndham Manchester Hartford places you within a few miles (5 km) of Manchester Parkade. This 104-room motel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

The 104 air-conditioned accommodations feature kitchenettes and space to spread out with a separate bedroom, dining areas, and sitting areas. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free weekday newspapers, and free local calls.


Property features

Guests of Hawthorn Suites by Wyndham Manchester Hartford have access to an outdoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. Helpful staff is there to provide a safe deposit box at the front desk, as well as offer insight about the area. Additional amenities include a conference center, a business center, and a seasonal outdoor pool.

Room options

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Suite, Multiple Beds, Non Smoking (Two-Bedroom)

2 King Beds | Sleeps 6

Suite, Multiple Beds, Non Smoking (Two-Bedroom)

1 King Bed and 2 Twin Beds | Sleeps 6

Guest reviews for Hawthorn Suites by Wyndham Manchester Hartford

Everyone (25) Couples (8) Family (15)
1
Family

Rude staff and unclean

By on Oct 3, 2021

1
Everyone

It says the front desk has somebody 24/7, but we had to call every time we needed to talk to somebody to get somebody in the lobby. The room was disgusting- didn’t sweep, wipe down tables, clean the pubic hair off the ground in the bathroom. Oh, and we had to go to the front desk to ask for towels. There were none in the room and it took about an hour for them to locate some and bring them to our room. Will never stay here again.

By on Sep 27, 2021

1
Business Business

Terrible experience

By on Sep 6, 2021

1
Partner Couples

I did not like this place.it was a horrible experience. The front desk attendant and manager did not hold up there end to provide good service during my visit . Terrible customer service and lack of professionalism . The attendant was on drugs and provided false hope to several additional request made by my wife and I. Being honest is the key and this place doesn’t have that quality . My room’sTV and heater did not work . So we freeze the first two days and the TV did not work for the duration of our stay . The front desk failed to communicate that housekeeping was not available . I spoke with 3 different people and 2 of them said it was available but no one ever came to the room . The room itself was not properly cleaned . The floors were sticky and we did not trust walking on the hardwood floors barefoot due to the nasty appearance . We also had a hooker living next door to us which was interesting. One more thing , the bedsheets were not clean because left with a rash on her chest . Be wise and avoid this place !

By on Jul 27, 2021

2
Everyone

By on Jul 7, 2021

3
Everyone

By on Jun 21, 2021

3
Family with small children

Visitors to this hotel should be aware that several of the rooms are occupied by permanent guests who have their house plants, pets, and cigarettes with them. Smoking is prohibited in the rooms so the tenants smoke on their balconies and next to the pool. We resorted to blasting white noise on our devices in order to sleep through their 1am conversations outside our room. We made a noise complaint during our first night and thankfully the staff dealt with it instantly. Outdoors, we saw staircases with steps and railings missing, windows with torn screens, broken lamps, crayon and maker on exterior walls, rooms with signs saying "Danger: Room is not safe to enter", several AC window units suggesting that the central air conditioners are non-functioning, and a broken sign bearing the hotel name at the entrance. The hotel may not have sufficient maintenance staff to keep up with repairs, or is intentionally delaying repairs to reduce costs. Inside, the hot water and shower worked, the linens and towels were clean, and the microwave, stove, toaster, and refrigerator were serviceable. The bathroom sink did not drain (despite maintenance requests), the floor had not been cleaned, and the refrigerator had food spills inside and a broken handle and insulation. We were grateful to have a room with a full kitchen for $87/night until we were charged an additional $100 at check-in as a security deposit. The staff claims it will go back on my card within a few days. ¯\_(ツ)_/¯

By on Jun 15, 2021

Review comment responded on Jul 2, 2021

Dear valued guest, We apologize for the inconvenience you experienced during your stay, however I can assure you we do not have any signs or broken signs as mentioned. To answer your question yes we do have a large amount of long term guest staying with us; as we are a extended stay property and currently there are an increase of people looking and or waiting for apartments and or home, so for some we are considered home away from home. Unfortunately our property is not for everyone, people here tend to want to enjoy the outside as we are an outdoor property and all the amenities such as our pool and grill area. As travel increase we are trying increase our staffing to better manage our property. We appreciate your feedback and will work hard to improve our quality of service. We hope to have another opportunity to make it right and regain your confidence in our property. Warmest regards, Sabinea Stewart General Manager

4
Everyone

By on Mar 13, 2021

Review comment responded on Mar 24, 2021

We appreciate the time you took to share your experienced with us. We are pleased to know you enjoyed your stay and look forward to serving you even better in the future. Warmest regards, Sabinea Stewart General Manager

3
Everyone

By on Mar 7, 2021

Review comment responded on Mar 17, 2021

We appreciate the feedback and look forward to better serving you in the future. Warmest regards, Sabinea Stewart General Manager

1
Partner Couples

Our hotel room was dirty, some of the appliances didn’t work. Overall terrible experience. Never again.

By on Sep 7, 2020

Review comment responded on Sep 8, 2020

We apologize your stay did not meet expectations, we will work hard to improve our property. Warmest regards, Sabinea Stewart General Manager

Hawthorn Suites by Wyndham Manchester Hartford

191 Spencer Street, Manchester, CT 06040
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