Holiday Inn Harbin City Centre3.5 out of 5.0
Recent guest reviews
No air conditioner is offered from the hotel for nearly three months ,told by a technician when we ask him to repair, The room is old and small and poor quality for Breakfast. No recommend to stay up.
Very nice modern and clean hotel. Literally across the street from the main pedestrian street. I highly suggest using their car service to and from the airport. It was about the cost of a taxi but the added comfort of having it taken care of not having to worry about any language barriers. Would book here again- especially for ice festival.
Pro: -Car rental. Hotel provide car rental service, including airport pick-up/drop-off, at a very reasonable rate. The airport transfer rate is comparable to that of a taxi, while the daily rental rate of CNY500 (no hour or mileage limitation) is better than anything we can find on the web. The diver also acted as a guide, taking us to good clean local restaurants. Knowing Chinese does help. He even lends us money when we came up short because most places do not accept overseas credit cards -Location: just across from Zhongyang Pedestrian Street, Sofia Church and others -Staff are friendly -Good selection for breakfast but quality not the best Cons: -The room thermostat, like in many other hotels in China, are for display only. We ended up opening the window for ventilation. -View: forget it. -Bathroom is REALLY small. You will rub your knee and bang your head while sitting on the toilet, and I am not kidding
The location is perfect, across the road from Central Street. The staff can speak English at a beginner level and were very helpful. We had a late flight and needed a late checkout plus a place to store our luggage while we were out and they were able to help us. The breakfast was decent with a variety of foods. We had the hot pot buffet dinner which was quite good.
The main positive of this hotel is the location. We enjoyed being near the pedestrian street (Central) and lots of restaurants and shops. The room was warm and had plenty of hot water in the shower, which is important when the temperatures are so low. We did not arrange pickup from the airport through the hotel and I’m not sure it’s available but it’s worth asking. We arranged transport back to the airport and felt much safer doing that. One concern was the cleanliness...mainly regarding the carpet. It was filthy. The rest of the room was clean from what I can tell but when you see visible stains and crumbs on the floor it makes you question the rest of the room. Slippers were provided (and we used them!), but I still think vacuuming is required! My other concern was that smoking is allowed. I will say that we were on a smoking floor and the room did not smell, but with so many hotel chains now being smoke free it was an issue I wasn’t prepared for. This hotel is worth considering, but be patient with cultural differences.
The hotel is located very well. It is right at the entrance of the Main Street where all the shopping and walking will happen for you. The heating works very well. Wifi is smooth. Sleep quality is very good too. Toiletries are provided and are of ok quality. I traveled with a friend of mine who spoke Chinese but otherwise, while some of the staff can speak English at an ok level, some really cannot. This needs improvement as more international tourists flock to Harbin. Before you hit Harbin, have money in hand. (If you aren’t from China and equipped with a wechat wallet account) The airport does not have ATMs - while the Main Street - Zhongyan will have plenty of those. The transit from airport takes about an hour or so. The taxi drivers do not speak English so have your location written in Chinese already. Wherever you want to go - have it all written in Chinese so you can conveniently get a cab even during your stay. Getting a cab is as easy as stepping out of the doors of the hotel. The food quality was okay but the breakfast buffet is disappointing for the international traveler. It is limited and of not so great quality. The great saving grace is fruits, yoghurt and eggs. The breakfast buffet otherwise is largely regional foods. There are a few restaurant chains around the area - some menus though are entirely in Chinese and there are no other breakfast options unless you want to hit Starbucks - which is on the ZY street itself. Tours can be arranged from the hotel concierge. Overall it did exceed expectations - in terms of meeting the basics. The food is an improvement area for sure. Considering you would be more out than in - this hotel is a decent option for sure.
We originally booked the Ibis but changed our mind after reading poor reviews and reluctantly settled for paying twice as much for this hotel ($170AUD per night). The primary reason for choosing this hotel was the location - its proximity to the main pedestrian street and the airport bus stop. When we arrived at Harbin airport we found that no one, including those selling bus tickets, spoke any English. A little nervous that we wouldn't know where to get off the bus and would end up in the middle of nowhere, we decided to take a taxi. There are no ATMs in Harbin Airport so make sure you have cash when you arrive. We went to the official taxi rank and the police officer directed us to a gold taxi (avoid the private black ones - much more expensive). He helped us negotiate a fare in broken English - 100 yuan, which from reading other reviews we though was extremely well priced - we half expected the driver to say 100 yuan EACH. The trip took just over an hour in heavy traffic and the driver was lovely. He downloaded a translator app so we could chat. When we arrived at the hotel, sure enough the trip was only 100 yuan which we were more than happy to pay! So far so good. The location of the hotel was excellent. The hotel is at the end of Zhongyang street which is the main pedestrian street. You can walk straight down this all the way to the river, and during winter you can walk across the frozen river to Sun Island. We actually walked all the way to the Snow Sculpture expo - it was a long walk, a bit over an hour, but there was plenty to see on the way. That's where the positives end. At check in we were asked if we booked a room with 2 double beds, we said no we wanted one bed as we were a couple. The room we were given had two SINGLE beds! It was tiny and looked like something out of the 1970s and was right next to the lifts... needless to say we weren't happy. We're not sure whether the bellboy heard us complaining but before we could pick up the phone to ring reception they rang us and said there'd been a mix up and it was the wrong room. The receptionist came up and showed is to another room - still close to the lifts, but a fair bit bigger and with a queen sized bed. We were happier with this. Upon closer inspection we realised you couldn't open and shut the bathroom door without having to climb around the toilet, there was brown residue around the outside of the toilet bowl like it hadn't been cleaned in some time, and there were stains on the bedsheets. We called reception and asked that the sheets be changed. The housekeeping lady that came wasn't happy and although she didn't speak English we gathered that she was asking where the supposed stains were because we were interrupting her dinner. We pointed them out and she changed the sheet (to another one with smaller stains!), left our doona on the floor and walked out. We remade the bed and wiped down the toilet with dettol wipes. Not what you expect for $170 a night. That night, an American lady sat outside the lifts and talked loudly on her mobile phone until 1am at which point we rang reception and asked them to do something about it. To their credit, they did. There isn't a lot of choice for accommodation in Harbin. A lot of the major chain brands with English speaking staff are either ridiculously overpriced or located on the outskirts of the city, so the Holiday Inn is still a relatively good choice. Just don't get your expectations up, it doesn't compare to the standard of Western Holiday Inn hotels.
Arrival to the Holiday Inn was easy via the Airport Shuttle Bus (No 3) for 20 CNY each. Took about 40 mins. The bus ticket counter is inside the airport (you will see it as you exit). Have the hotel name in Chinese to communicate if not fluent in the language. The bus is found outside the airport - walk over to numbered stops (1-4) and find No 3. The bus stops across the road from the Holiday Inn, it’s easily spotted as it’s a tall building (on the left side of the bus). We showed the driver also the name of our hotel in Chinese (printed off the internet) just to be sure. There were a couple of stops before the hotel but no one got off until the Holiday Inn stop. Check-in was not great. After almost 24 hours of travel the booking could not be found (Booking.com) and we were met with blank then seemingly annoyed expressions. After a short time a room was provided and before the standard check-in time. Thankfully we printed our booking.com confirmation! The room was a standard Holiday Inn and was acceptable. Possibly a little dated but clean, comfortable and in good order. Everything in our room was to a good standard. The room was warm and the beds comfortable though quite firm. Language barriers with staff can impair communication so it is good to have a translation app handy. The hotel is very central to Zhongyang St as per previous reviews. Also walking distance to Stalin Park, Sophia Square, St Sophia Cathedral and Zhaolin Park. We walked across the river to Sun Island from the end of Zhongyang St (walk to the base of the cable car for park entrance). You will be offered crampons as you step onto the frozen river (we paid 30 CNY each but did not haggle at all) - highly recommend for use on the river, Sun Island and at Harbin Ice and Snow Festival. A taxi from Sun Island to the Ice Festival was 8 CNY. The taxi back to the hotel was 20 CNY from the taxi rank outside the entrance. Again have the hotel name in Chinese or show your room key. Lots of restaurants to eat near the hotel. 2 that provided English menus were Harbin Man Tang Hong Bifengtang Mei Shi) for dumplings and Harbin DongFang JiaoZi Wang) both on Zhongyang Main St). Next to Sophia Square is a shopping Centre/mall called New 100. Downstairs is a supermarket for food and drink supplies (including alcohol). The hotel did provide bottle water during our stay also. We did pick up more at the mall. Check out was easy. The hotel took a deposit upon check in. Will have to await that to be returned.
Positive: The heating worked great. Negatives: This hotel is a complete rip-off. It is way too overpriced. All the rooms are different: some are newly remodeled, some are still have the same carpet as 1980, some rooms were big, some were small. Our room had stains on the carpet, dust and debris on the comforter, a fan that smelled like smoke, and outlets that didn’t all work. My friend got shocked from the outlet and I saw a spark when I held my phone cord. The buffet was pretty bad. There were a few things that were edible, but I lost most of my appetite when I saw the dirty kitchen and layers of caked oil and dirt on the spice containers. We also went to their restaurant for dinner one night, which was a complete disaster. They didn’t have half the things we ordered, but still tried to charge us for them. When the people at the other tables finished their meals and left, no one came to clean them up for the hour we waited for our burgers and cold fries. Despite the name and price, this is NOT a hotel of American standards. I’m still waiting for them to refund my $450 deposit that they were so quick to charge me on the day I checked in. This hotel is not worth more than 450 RMB per night. But they will charge you 1200.
Stayed at the Holiday Inn City Centre for the Harbin Ice Festival in 2018. The hotel is right across the Central Street, which is a very long pedestrian mall with shops and restaurant. This is a tourist area and a great location. No hassle looking for taxi. Just walk downstairs to eat. The hotel has a ok breakfast buffet which we purchase with the hotel and has a large chinese variety but lack western choices of food and the taste was ok. Will stay for location and convenience. Staff speak little English
- Walking distance to Saint Sophia Church
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Dao Li within a short walk of Saint Sophia Church, Holiday Inn Harbin City Centre is within 2 miles (3 km) of other popular sights such as Heilongjiang Provincial Museum. This 155-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a health club. It's in central Harbin and also close to Harbin Amusement Park and Zhongyang Street.
Enjoy dining at Le Petit Paris, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee each morning from 6 AM to 10 AM.
Holiday Inn Harbin City Centre's 155 shared rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free bottled water, laptop-compatible safes, and phones.
Holiday Inn Harbin City Centre features a health club, free WiFi in public areas, and conference space. You can take advantage of free parking, along with an airport shuttle (available on request) for CNY 350 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Reviews from Trip Advisor
69.0% of guests recommend this hotelTotal of 405 reviews