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San Palace Hotel

3.5 star property

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Photo gallery for San Palace Hotel

City-View Terrace Suite | Terrace/patio
Reception
Premium Balcony Room | Balcony view
Outdoor pool, pool umbrellas, sun loungers
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
187 Hang Bong Street, Hoan Kiem District, Hanoi, 10000
  • Place, Train Street
    ‪2 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Place, Hoan Kiem Lake
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪36 min drive‬

Room options

View all photos for Deluxe Double or Twin Room.

Deluxe Double or Twin Room. | Minibar, in-room safe, individually furnished, desk

Deluxe Double or Twin Room.

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for City-View Terrace Suite

City-View Terrace Suite | Minibar, in-room safe, individually furnished, desk

City-View Terrace Suite

  • City view
  • 380 sq ft
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Room with Window

Premium Room with Window | Minibar, in-room safe, individually furnished, desk

Premium Room with Window

9.0 out of 10
Wonderful
(2 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room, No Windows

Minibar, in-room safe, individually furnished, desk

Superior Double Room, No Windows

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Balcony Room

Premium Balcony Room | View from room

Premium Balcony Room

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 484 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room With Window

Family Room With Window | Minibar, in-room safe, individually furnished, desk

Family Room With Window

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 450 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

About the neighborhood

Hanoi

Located in Old Quarter, San Palace Hotel is within a 5-minute walk of Train Street and within 15 minutes of other popular attractions like Hoa Lo Prison Museum. This 30-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Train Street - 2 min walk - 0.1 miles
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.3 miles
  • Hoan Kiem Lake - 10 min walk - 0.6 miles
  • Hanoi Old Town Night Market - 13 min walk - 0.7 miles
  • Thang Long Water Puppet Theatre - 13 min walk - 0.7 miles

Getting around

  • Hanoi Railway Station - 9 min walk
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Bross Beer Taproom - ‬2 min walk
  • ‪Nét Huế - ‬1 min walk
  • ‪Circle K - ‬1 min walk
  • ‪Aha Coffee - ‬1 min walk
  • ‪Coffee Ga Dong Duong - ‬3 min walk

About this property

San Palace Hotel

Guests of San Palace Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. Airport transportation is made easy with an airport shuttle (available 24 hours) for VND 517000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, an ATM, and a hair salon.
54-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Minibars, electric kettles, and safes are also available.
An outdoor pool and a children's pool are on site.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include Thai massages, facials, body wraps, and body scrubs.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 9 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for VND 200000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 517000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: VND 200000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. This property only offers motorcycle parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Nevaeh Hotel Hanoi

L'Harmonie Hotel Spa

San Palace Hotel Hotel

San Palace Hotel Hanoi

Nevaeh Hotel Spa Ha Noi

San Palace Hotel Hotel Hanoi

Frequently asked questions

Is a free cancellation option available at San Palace Hotel?

San Palace Hotel provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see near San Palace Hotel?

This hotel is situated in Old Quarter within a short 11-minute walk of Hoan Kiem Lake and also 3 minutes on foot from Train Street. You'll also find Hanoi Old Town Night Market and Hanoi Opera House within a short drive.

Will I be able to park at San Palace Hotel?

Yes, though motorcycle parking only.

Is a spa located at San Palace Hotel?

There is a full-service spa available for guests to enjoy and services include Thai massages, body wraps, mani/pedis, and facials.

Does San Palace Hotel feature a casino?

No, San Palace Hotel doesn't have a casino.

Is there an indoor pool at San Palace Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have 24-hour pool access.

Is San Palace Hotel good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a swim-up bar.

Does San Palace Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does San Palace Hotel have a restaurant with a breakfast menu?

No, San Palace Hotel doesn't have a restaurant that serves breakfast.

Will San Palace Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at San Palace Hotel.

Does San Palace Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to San Palace Hotel?

The closest major airport to San Palace Hotel is Noi Bai Intl. Airport (HAN), which is 15.8 mi away (40 minutes by car).

Can I book a room with a balcony at San Palace Hotel?

Yes, some guestrooms at San Palace Hotel offer a balcony and may feature city views.

San Palace Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 74 reviews
Rating 8 - Good. 13 out of 74 reviews
Rating 6 - Okay. 3 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 1 out of 74 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jarrard

Liked: Cleanliness, staff & service
Disliked: Room comfort

Lovely hotel but far too noisy!

Location was pretty convenient however, er on the side of caution with balcony rooms. We recieved a free upgrade to a lovely large balcony room however unfortunately it's extremely noisy with road noise. You will 100% require ear plugs to sleep and still likely be woken up multiple times. The doors do little to keep the noise out. Old Quarter during the week is busy until 10pm and then still has enough honks, beeps, sirens and garbage trucks and bikes with their loud vocal speakers. They start up again at 630am too so don't expect to sleep well. I would recommend the hotel invest in some double insulation windows and doors, it would make a world of difference in the comfort. We also found the bed a little too firm for our liking. The sheets covering the bed didn't really fit properly and would easily come off and become wrinkled under you.
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The San Palace Hotel is on the edge of the old quarter a d within a few minutes walk to train street. Multitude of food and attraction on the doorstep. The rooftop pool and bar a great oasis after a busy day on the streets. Staff went out of their way to help wherever they could.
Stayed 5 nights in Sep 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to complain about except Wifi speed Great location , great staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Gayle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gayle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the area of the San Palace Hotel as it was very convenient to shops and restaurants. We also like to walk everywhere and it was very central to many of the sites we wanted to see. The staff was fantastic and very helpful and friendly. They were one of the highlights. Our room was very spacious and comfortable. A nice breakfast was served in the mornings with eggs made to order. Rides to and from the airport were arranged by the staff on our behalf and worked out very well. I would recommend staying here while visiting Hanoi.
Stayed 1 night in Dec 2023

10/10 Excellent

Gayle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and staff were so helpful and friendly. Nice spacious room with comfortable bed and nice seating area. Nice bathroom. Good breakfast included every morning. Coffee was excellent. Would stay here again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Jacqueline, Sheffield

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, couldn’t do enough for us, especially Lily !!! Lovely young lady , spoke good English so helpful and also making sure we was safe, and looked after from start to finish . Hotel food very good, rooms nice with balcony.
Stayed 3 nights in Oct 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful staff
Stayed 3 nights in Oct 2023

8/10 Good

Byron

Traveled with partner
Liked: Amenities
Tracy and Tom were very friendly and extremely helpful! The hotel is right in the heart of the old quarter, so it is very convenient to most tourist sites.
Stayed 5 nights in Oct 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay

Room was clean and very comfortable. AC worked very well and bed was very comfortable. Staff was amazing! Everyone who worked there were extremely polite, friendly and helpful. Just amazing people. Breakfast was good too. Good selection of coffee/tea/juice, three types of bread, two types of cereal, yogurt, plus a rotating selection of three different hot dishes (changed daily) and two different fresh fruits (again, changed daily). The only downside is the hotel lobby feels very cramped but of course they can’t do much about that. Also, hotel is located at a particularly busy intersection so crossing street is difficult but I guess that’s Hanoi!
Stayed 4 nights in Jul 2023

10/10 Excellent

Rory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, with nice rooftop pool and views, and in a great location - but what makes the stay is the staff, they are all so lovely and attentive and really helpful with planning trips and finding things to do in Hanoi. Would definitely stay again.

10/10 Excellent

Chung Keong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall satisfaction level is good. Very convenient to find local food even in the midnight. Staffs are friendly and helpful. The room is clean and the hotel located at quite central of Old quarters. Will come back again
Stayed 3 nights in May 2023

10/10 Excellent

Selena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this wonderful hotel, very helpful & friendly staff
Stayed 3 nights in May 2023

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful finishings. Comfortable bed friendly staff and very accommodating to our needs.
Stayed 1 night in Apr 2023

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amaising. Camilla was great !! Very helpfull and kind.
Stayed 1 night in Apr 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
The staff in particular Camellia were so attentive caring and going the extra mile in helping us to sort things . Entire stay was very nice indeed
Stayed 4 nights in Mar 2023

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, staff & service
Friendly helpful staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Mara, Balaclava

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s says 3 star but in reality it’s a 5.. the hotel was clean and close to everything. The staff where amazing, so friendly and would go annoyance beyond to make sure your stay was amazing.. thank you to Ms moon, Charlie, Mr tom and David.. bed was so comfortable and breakfast was great
Stayed 3 nights in Feb 2023

10/10 Excellent

Howard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and polite.
Stayed 3 nights in Jan 2023

10/10 Excellent

Samsul

Liked: Staff & service
Nice place to stay

2/10 Terrible

Anuj

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the heart of Old Hanoi

We stayed here two nights, one when we arrived in Hanoi from the U.K. and one when we arrived back from our Ha Long Bay cruise. Both times the staff made us feel welcomed and were extremely friendly, accommodating, courteous and overall lovely. We would recommend staying at L’Harmonie to anyone visiting Hanoi for a short or long stay, our room was comfortable and the air con great, the location is 10/10 and the breakfast was hot and tasty.
Stayed 1 night in Nov 2022

10/10 Excellent

Llinos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

Stayed 1 night in Oct 2022

10/10 Excellent

Michiel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022