Aquarius Hanoi Hotel3.0 out of 5.0
Recent guest reviews
The hotel it self is average - you get what you pay for. Good location and walking distance from the Lake. We were on the top floor (5th) and we had 2 problems; 1. No lift 2. When it rains, you can't sleep. It was like someone was banging on our roof the entire night. But the hotel had the best service we experienced in Vietnam. The staff were very friendly and accommodating. We went to Ha Long Bay and Sapa for a week and the hotel was kind enough to keep our main luggage despite only staying there for 2 nights - it was completely safe. Would recommend if you want something cheap and cheerful but avoid the top floor!
The Aquarius Hotel Hanoi seems like a great deal, as does much in Vietnam. And it was definitely easy on the wallet. However, you will get what you pay for here. When we first arrived we were given a room on the 5th floor. It was actually quite nice. Well decorated and charming with a beautiful little balcony. It wasn't luxury by any means, but for what we paid, it was! The bathroom was a little strange, no caulk or connection between the bathtub and the wall so water easily fell onto the floor. Getting in and out of the bathtub to shower was slippery and scary. The shower is awkwardly positioned so you must hold it to not shower the entire room. All around, not a big deal here, but worth noting. The air conditioning worked great. This was important. A few days into our trip we were asked to move rooms so they could replace the floors in the original room. We were a bit irritated as they should have planned for this earlier rather than moving us. We agreed and moved to the floor on the 6th and top floor. The room we were moved to was honestly simply terrible. The water heater groaned all night and moaned worse when in use. The bathroom made less sense that the previous, and smaller. It was a maze walking around. It was dirty in a way that doesn't clean. We lost our cute balcony to a window that we couldn't even see out of. IT wasn't decorated nicely and the air conditioning didn't work as well. When we were moved, the new key wouldn't work so they just told us to leave our stuff up there and they'll get around to fixing it. Not the most comfortable. Breakfast was fine, they will cook various things for you. Staff was generally kind, if not very helpful. The location was perfect for our needs, but depends on what you want do. One night we arrived at 4am and there was staff asleep on the couch to let us in. Points for that, especially considering there was no mention that they lock up at any certain hour. I would recommend checking out somewhere else. That is unless you can request the room with the balcony and maintain it for the duration of your stay. Good luck.
My girlfriend and I were supposed to stay in this hotel for 2 nights, but decided to stay for 4 instead ! The hotel is at a great location, neighbour to the cathedral, and within small walking distance from about the whole Old Quarter. The rooms were very clean and beautiful. Our nights were made pleasant and comfortable. The staff was very nice, helpful and skillful. Overall, we had a really nice stay, and I'd like to thank the staff for all their help !
We stayed for 5 nights at this hotel , booked through Agoda.com. Unfortunately we did not read the porevious reviews, elase would not have selected this. The rate is cheap, so that part is attractive. Our room was family room. Room is OK. bathroom fittings leaking. There is no lift, had to carry heavy luggage in stairs till 4th level. Breakfast was included in the room rate. Breakfast is OK, very light. But the items kept reducing day by day but did not inform us about this. Hotel staff seems interested only to find if we want to book any tour with them, we had already booked online , so did not use their travel service. The website mentioned that there is iron box available, but we were told there is none, and need to use their laundry service. We used laundry service for ironing/"pressing" only. to our surprise, the rate they chatged was 3 times more than what was mentioned in the hotel handbook rate card. We argued and tried a lot to convince them, finally showed thier own rate card and they had to agree. If you dont check this, they will over charge like this. This was not a professional deal. We will not recommend this Hotel to anyone who wants to have a hassle free stay.
Firstly, it's important to understand the term "horses for courses", and considering that we were travelling on a shoestring we never expected a 5 Star hotel. The Aquarius is a quaint little hotel tucked away down a little side street (which most of Hanoi's tourist hotels are), but for us that added to the charm of our stay! We never wanted the hustle and bustle of the main centre! Our deluxe room was a tad small, but considering that one just sleeps in them, ours was perfectly adequate. The bathroom did need a bit of an upgrade but once again, was more than adequate! Breakfasts are basic, but nice. We were provided with a spread of fruit and either fried eggs or tasty omelettes with coffee and french loaves - perfect to start our busy days!
I’ve never written a review because I don’t really believe in them, but it’s difficult not to in this case. I booked for two nights, with my partner, a month before our stay, meaning we had a cheaper price (22$ a night for a deluxe room). When we arrived at the hotel we were very tired and wanted to go to our room to freshen up, instead we were welcomed with a: “passports please and wait over there”. The waiting lasted 15min, after which the receptionist said: “we don’t have a room for you, the electricity doesn’t work in that room”. We later found out it was actually because they had overbooked. So he decides to find us a different room on homestay bookings. After 30 min he tells us we are to go to a hotel 20 min away. We said we were not happy with all this, but he said they would compensate the next day but that now was not the time. We were tired and wanted to rest, so we agreed and jumped into a taxi there (the receptionist accompanied us so we didn’t have to pay). Our new room was terrible: no electricity in the bathroom; AC leaking (meaning you walk in water when you wake up in the morning); no internet so we didn’t know where we were and none of the staff spoke English; and finally, the bed and pillows were harder than slabs of stone. It was a total nightmare, and far from the “deluxe room” we had booked. The next morning we took a taxi back to the hotel (at our expense) so as to have breakfast. The receptionist tried compensating by saying he would upgrade us to the deluxe room (which is what we had already booked) or that he had compensated by finding us a room the night before (in other words he had downgraded us instead of upgrading as compensation). To sum up, he was not going to compensate in anyway, and he wanted us to pay the price of a deluxe room for the crappy room we had the night before and all the crap we had to deal with (our whole itinerary had been screwed up). So we said we wanted to speak to the manager. He reluctantly called him (he first gave us this cock and bull story that he was on holiday before accepting). The manager charged into the hotel like a bull ready to take down a matador. He went straight to his staff spoke to them in Vietnamese and laughed at our expense. After 10 min of rudely ignoring us, he suddenly said what’s the problem. We tried to explain, but every single time he would bring us down, ferociously, saying “it’s not my fault”. He would not listen, started getting violent and we quickly realised that if we criticised the way we were treated the night before one more time we would get a black eye. The only compensation we got was: two dollars for the taxi, pay the price of a deluxe room for a room that wouldn’t have been fit for a dog, and we were asked to pay 10$ extra if we wanted to stay our second night for having “infuriated” the manager. Of course we said no and left the hotel, to stay at a hotel down the road which was divine… If you want to live one of Gordon Ramsay’s Hell Hotels and have a miserable holiday, this is the place to go; otherwise stay well away from this place!!!!
Located in the Old Quarter made all the shopping matters possible and within walking distance to lots of shop. Good Breakfast was provided. The best thing is I was given an upgrade to bigger family room without any charge and its viewing the quiet front road.
Very nice hotel with big family rooms. Breakfast was good and the location is great (not too busy outside). Close to the cathedral and in walkable distance to the lake. Lots of restaurants nearby. Good value for money.
To its credit, the hotel staff were extremely pleasant and the breakfast was tasty. As for the room itself, it wasn't the worst I've been in but we must have had one that was on the top of their to renovate list. The beds were ok. The noise coming in from outside was phenomenal. Banging, drilling, cars so on and so forth. The bathroom was the major let down. The shower was part of the bath, which isn't uncommon. The bath however was not secured to the floor and was literally rocking and swaying. The water pressure was like a kid's water gun and the hot water lasted no more than a minute. Spend your money better else where.
The bed was like sleeping on a plank of wood. The bathroom was as well as the room was extremely small and grooty. The whole hotel could do with a face lift. The room was noisy in that we could hear the person in the next room on the phone as if he was in our room.
- Walking distance to Thang Long Water Puppet Theatre and Hoan Kiem Lake
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
Located in Hoan Kiem, Aquarius Hanoi Hotel is a leisurely stroll from popular sights such as Thang Long Water Puppet Theatre and Hoan Kiem Lake. This 30-room, 3-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi. Also close to this Hanoi hotel are Temple of Literature and Ho Chi Minh Mausoleum.
Enjoy a bite to eat at Aquarius, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 10:30 AM.
All 30 air-conditioned accommodations feature separate bedrooms. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, minibars, and free bottled water are also standard.
Guests staying at Aquarius Hanoi Hotel enjoy free WiFi in public areas and free newspapers. For transportation, you can make use of an airport shuttle (available on request) for USD 18 per vehicle one way, as well as an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 141 reviews