Verified
2/10 Terrible
LEANNE
Apr 13, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property based on proximity to an event we were attending & the photos on the RBC Rewards website. Upon arrival at the hotel, we quickly realized we had been misled. The sign for the hotel outside is missing panels & in disrepair. Upon entry into the lobby, there was no branding or indication that we were in the right place. The lobby had a couple of wooden chairs and a single counter to check in - luckily there was someone standing there so we knew where to go. After we checked in, we went to the room. The hallway to the room was dirty & there was someone's bicycle next to the ice machine. Upon entry to the room, the entire place smelt like an old ashtray. The photos on the website were clearly very old or AI. The bed linens had dark, visible stains on them & the lining of the box spring was visibly coming off the bottom of the bed. There were crumbs on the desk, the tub had some sort of goo that hadn't been cleaned out, & the mirrors were smudged. Some of the laminate cabinets were rotting away under neath the fridge. We checked out within 10 minutes of arriving. The staff seemed surprised at our response & said they would process the refund of our security deposit later. We asked them to do it right away. A receipt was not provided & we were told to check our banking account summary instead. Luckily we were in a financial position to book a different hotel, but we still lost out on money with this booking as it could not be refunded. Do not recommend.
LEANNE
Stayed 1 night in Apr 2026