Days Inn Hamilton2.0 out of 5.0
Recent guest reviews
We stayed here with a few family members after a wedding in Hamilton, 4 rooms. Check in was a bit scattered but they did finally figure things out for us. The place was not a 5 star resort for sure, but we had a good sleep and things were ok, breakfast was ok as well. Parking was very limited and would not hold all the guests who were there that night, we were fortunate enough to have a spot an employee put us in/created for us, to accomodate us with children. Parking was free in the lot if you were able to find a place. The place wasn't dirty, a bit dated, but really not a bad place if you needed a place downtown. As others mentioned, we would not be walking alone here at night, but for us it wasn't neccessary to do that. There was no elevator and we were on second floor with my 87 year old mother, but she did fine.
Served the needs of our group of 8 guys perfectly. Close to the stadium, friendly staff and close to restaurants and bars
Not the best of neighbourhoods but once inside ok. Would never walk anywhere at night! Tim Horton's and convenience store almost next door which was good. Both could do with a good clean! Great to have breakfast included. Hi speed internet was low speed and non exsistant on an iPad Air which was very frustrating. Staff nice.
Needed a room in Hamilton as we were catching a flight in morning, not a great place, ok but not clean, sketchy neighborhood, don't recommend being out at night alone
This was the worst stay of my life. Very rarely will I ever go out of my way to write a review that isn't to rave about how good of a time I have had at a hotel, restaurant or another establishment but, this was hands down the worst hotel experience I have ever had! The employees were absolutely horrible, I thought it was just the initial woman that talked to her on the phone. She was very scattered and almost unsure of the information she was giving me. After finally getting me a price and figuring out my CAA discount she then told me to wait a minute before she could book me in a room. Which is fine so, I waited... 13 minutes on hold. Then I decided to walk there (2 kms away, as the website said there were only 2 rooms available and I didn't want to be stuck in Hamilton without a place to stay) I was on hold the whole time I was walking there. I thought it was going to be a madhouse when I got there but I showed up and there was not a soul to be seen. Workers, customers or anyone. It was almost eerie. I heard some noise in what I am assuming is the washroom and about 5 more minutes passes and the lady comes out. Scattered worse than before and denies being on the phone with me when I asked her. I sat and looked at her until she cracked and said "Ohh yeah.... that was me you talked to on the phone. " She then checked me into my hotel room at 9:35 pm. Fast forward to 3:30 am when I got to the hotel with my girlfriend. We were working a vendors booth for the festival that was in town and it ended at 3:00 am. We show up and firstly I expressed my concern about my previous encounter with their coworker and her lack of professionalism to the two people now working behind the counter and they sluff me off, tell me she was so busy, be flat out rude and finally conclude that they would "tell our boss, that's all we can do." I was so tired from the day I dropped it. I then asked for late checkout and was promptly denied as it was a weekend. I know it's my own fault for working all day and getting to our hotel so late but even after talking to them asking for my room to be done last or to come up with some solution to compromise I was denied all my options at hand. The next morning there were knocks at my door 11:00 am sharp, phone calls trying to get us up and out. I was 2o minutes late for check out when it was all said and done but the alarm clock wasn't plugged in when we got to the room. I plugged it in, didn't work (The power button on the tv remote d
The staff members are very friendly, efficient and helpful. The place is safe and quiet. But the motel looks and feels used and a bit abused. Our refrigerator had so much ice buildup in the freezer that it was impossible to put anything in the freezer. It is a two story motel with no elevator: the only way to rooms on the second floor is through the very small lobby, up a narrow stairway and then up other steps, depending on the location of the room. Also we could only find 2 outlets in the room and they were both behind and under the desk, not easy to reach. The breakfast was excellent and we did sleep well.
My entire stay here was awful and the saga continues. I booked for a busy weekend in Hamilton a good 6 weeks before the event. When I showed up, I was told I had no reservation - even though I had the reservation confirmation with me. The woman at the front desk told me it "must have been cancelled by head office" and that this sometimes happens. I was upset, without a hotel on a busy weekend, and asked what I could do. She said they had only had rooms with 2 beds for $50 more/night. I ended up booking and checking into this, as I needed a room. No apologies, no concern for my cancelled booking but I took it. Getting to my room on the second level, I discovered they did not activate my hotel key card. I went back down to the front desk where they did something to activate it and then told me to "yell for them" if it doesn't work again.... ok. The room itself was fine, though I visited my friend over at the Sheraton and she paid the same rate as me and the hotel was beautiful and attached to a major shopping center. In following up with Wyndham and Days Inn, I've had the General Manager Azim not only not apologize to me, but blame me for the entire situation. First I was told that I never made the reservation in the first place, my email response included the reservation they sent to me direct from the Days Inn Hamilton. Once I did that, he told me he'd refund my no show fee (??), and then sent a follow up email to say I never got charged a no-show fee. I have no idea where this came from, I never complained about a no show fee.... because I showed up. Then Azim went on to tell me that I myself requested a 2 bed room upon arrival. I'm not sending countless emails over $50, believe me. At this point I'm incredibly frustrated at the GM for trying to find multiple spins to blame me, the customer, about his hotel's mistake. Which is it? Did I not book the room? Did I not show up? Did I request 2 beds? Because every time I send an email I am advised of a new thing I apparently did wrong. Incredibly frustrated and I will be sharing my experience elsewhere.
We stayed at this hotel on a Saturday evening in August. We didn't arrive till almost 9:00pm. I hadn't properly researched the area, as I would not have booked this hotel if I had known it was in such a rough part of town. As a mother travelling alone with a six year old, I was absolutely uncomfortable staying here. The receptionist was on the phone when we walked in, and she stayed on the phone the entire time of our check in. She had us sign a waiver that we would not smoke in the room or face a $150 surcharge. Our dingy room was on the first floor, with only a sidewalk separating our window from a four lane road that was busy with vehicles all night. The room was dark and reeked of cigarette smoke. Our duvet cover had a giant tear in it. The air conditioner was extremely loud, and went on and off every few minutes all night, waking us up. The bathroom was not very clean (toothpaste along the sink, smears on the walls). We woke up early after little rest and went for the complimentary breakfast which included a waffle maker, great value bread to make toast, a few pieces of very ripe fruit, coffee and water. There were no plates, so multiple people had to contact the reception for a plate. There was waffle batter all over the place (including in the cutlery). The tables had not been cleaned from the night before (we ate at around 6:30am). There was food and papers on the floor and tables. We got out of there as soon as we could, picking up Tim Horton's up the road (where our car was surrounded by three men looking for money). I would never stay here again. We did not feel safe, it was noisy, not restful and dirty. Pictures make it look so much nicer than it is in reality.
The room we were given the first night was extremely noisy. The parking lot was disgusting with lots of garbage and cigarette butts everywhere.
It was a cheap deal but Ive gotten even better deals from Bookings.com end ended up at the Downtown Toronoro Hilton. AC didn't work in the room. Grungy location. Grungy hotel. Wouldn't stay again.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 506 reviews